We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,735 reviews.
A very good and straightforward simple website to use to get a good comparison of the charges for sending your package as well as the service provided by each company. Parcel Monkey customer service is reachable and possible to speak to real people if necessary.
23/01/24 by Roger
A very good and straightforward simple website to use to get a good comparison of the charges for sending your package as well as the service provided by each company. Parcel Monkey customer service is reachable and possible to speak to real people if necessary.
23/01/24 by Roger
2 European parcels have been returned
23/01/24 by Gary
Parcel Monkey takes the pain out of delivering packages. Simple to use instructions on registering the parcel to be delivered. Offering many couriers with competitive prices and different services. Contains previous addresses including the senders for easy input for new consignments. A facility for printing off the required labels. All with ease. And to top it all off, a tree is planted on every delivery. Excellent service all round.
23/01/24 by Customer
Excellent service.
23/01/24 by Mark sealey
So an update after 5 days of being promised a credit refund would be in my account in 24 hours and still hasn’t been. Live chat saying wait for the relevant department. Disgusting service
23/01/24 by Rachael Julia
A+ service from this company
23/01/24 by Shane
I paid for a two day delivery and you took three days the person missed the parcel as I explained she was in hospital having Chemotherapy. I was extremely distressed.The parcel was to alleviate the pain it was bath oils it was also her Birthday. I am devastated.
23/01/24 by Customer Melody Carter
The website is easy to use and compared to other sites had a full list of delivery addresses for my selected postcode. This gave me more confidence in using them.
23/01/24 by Mark
Charged an extra £18:91 in taxes agter it arrived in Spain even though Id declared all contents before sending.
23/01/24 by A/C Lancashire
Chose the 48 hr option and arrived in 24.
Top service.
22/01/24 by Duncan Howlett
AVOID! In addition to making me waste printer ink, and printing out 10 pages of labels and customs invoices, PM has then failed to do the FedEx digital clearance paperwork, therefore the parcel failed, then I was advised to go to another drop-off point on the chance that they might accept the parcel without the digital paperwork?! (Explain that logic to me?!) Now I need to send the package urgently I have to wait 3 to 5 days for a refund and then rebook all over again. Further excuses were made in the form of "Fed Ex labels are correct but are new to Fed Ex so the stores may be a little confused."WHAT?! Monica and Megan are completely useless
22/01/24 by SHIBA MALIK
Straightforward to use, never had a problem.
22/01/24 by Susan
i had no issues with parcel monkey, site works perfectly. unfortunately dhs parcels were not so good, booked and paid for next day delivery but took 4 days, i guess i should be thankful they diddnt lose it.
22/01/24 by customer
Lots of choice.
22/01/24 by Yargy
Great service. Definitely the easy way to send parcels abroad.
22/01/24 by John
Great for sending oversized or overseas parcels.
I had to send a chair back and found a great service with next day collection.
22/01/24 by Elsie B
It was very easy & quick to complete my collection details online. A very simple layout which is very easy to understand.
Quick quote, book and pay all within just a few minutes.
The courier turned up the following day, a very happy driver and collected my package and a safe delivery the next day.
I would recommend Parcel Monkey UK anytime.
Thanks Tony in Rotherham.
22/01/24 by T. Davidson
I used to use Parcel Monkey and then gave up, but Ive gone back to them recently and their customer service has improved A LOT! Really quick and helpful. Couriers have turned up - I like choosing UPS because UPS send you an email too to confirm collection.
22/01/24 by suzanne harmer
Good value and easy to use website.
22/01/24 by David W
perfect delivery no problems
22/01/24 by KEVIN
Excellent service to France. Parcel arrived sooner than expected many thanks
22/01/24 by Susan Kaye
Created order at the weekend still got label and shipment booked quickly.
22/01/24 by O. Baldo
Am amazing service. I think we calculated that it took 36 hours door to door from Kent in the UK to California. And at a very affordable price. Brilliant. Thanks
22/01/24 by R HUDSON
I found parcel money good after a few difficulties on the web site but it could be down to my not understanding what I was doing as its the first time I used the company.
22/01/24 by customer
They picked and delivered my parcel on time.
22/01/24 by Aina
Got cheapest parcel delivery to Dubai and arrived in 7 days. So much easier than all other companies I had tried. Very easy process for customs etc
21/01/24 by brian
Very easy to book a parcel collection. All went very well. Good prices. I recommend!
21/01/24 by Claudia
It was the best experience I ever had
21/01/24 by Nora Lezro
Took an additional £37 fee from us once sent claiming the parcel weight was 40kg opposed to 18kg. We may have got it wrong, but not by that much and of course there scanning machines for parcel sizes are never wrong.
21/01/24 by Arron Rogers
Speed of delivery
21/01/24 by Customer
Easy to book. Economic service. Delivered on time. Easy drop off procedure.
21/01/24 by Keith Widdicombe
Easy to do and efficient
21/01/24 by John c
Great service
21/01/24 by Customer
Easy to use website to book pick up. Always picked up and gets to where it is going safely. I have no complaints from my customers at the other end !
Very efficient service so far.
21/01/24 by Jane Russell
It has already been 11 days and there no trace of my parcel yet .
21/01/24 by Muskan
Sent a gift worth £30.00 to France filled out all the correct info and the recipient was still charged £15.00 customs
20/01/24 by Michael Smith
First time I used parcel Monkey, so easy and so much choice. The courier was spot on with pick up and delivery. GREAT
20/01/24 by Wolf
All went well
20/01/24 by Sue R
Everything, paid for next day waited all day nothing (missed out on visiting newborn nephew at hospital) alongside this I’m flying out on Monday morning when I contacted them about any updates they automatically rescheduled to Monday I said I wanted reimbursement for paying for next day as now I’m probably not going to my refund from Amazon as it’s not going to reach them in time they said I had to reprint label no reimbursement and Monday is the new collection date there’s no talking to them and they’re not understanding on circumstances honestly it’s been a nightmare now do I lose out on the £180 refund or my £400 holiday they’ve cost me £200 overall by not providing the service we pay for
20/01/24 by Denise Yapici
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