We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,016 reviews.
First time used.Parcels not collected and no communication about this.
26/09/18 by Nigel Jackson
Easy booking process courier company collected the next day and even texted the time frame of when they would be collecting then delivered the following day to customer and fully tracked. Wont use anyone else in future.
26/09/18 by Cuba bound
No fuss no bother will defo use again, no complaints what so ever, thnx for a job well done and a great price aswell
26/09/18 by Shell xo
Excellent service very quick and easy to use
26/09/18 by Steve
very easy to use
26/09/18 by Keith Reynolds
This was a painless pick up and set down. I was very grateful.
26/09/18 by David Davies
Simple and very affordable prices ????????
26/09/18 by F.ncobe
I can highly recomend this service that I have been using for at least 4 years now with excellent results everytime.
26/09/18 by Customer
Excellent price and speedy service
26/09/18 by Customer
Very impressed... Returned an important parcel on time. Thank you.
26/09/18 by Michael Grainge
Great service, great price and regular notifications. Will definitely use again.
26/09/18 by Tracy Carrier
Easy to follow instructions and quick process
26/09/18 by Customer
Great service. So quick and easy.
26/09/18 by Mark Henderson
Excellent comparison website and service. Worked out cheaper than going direct to the shipping agents website
26/09/18 by I Jones
All good nice and easy
26/09/18 by JOHN RIGBY
The parcel was picked up and dropped off within the UK. Stuff at the pick up poitn was friendly and promptly. The parcel was delivered on time
25/09/18 by Joan
Everyrhing went well, easy as pie! Great price from England to Hungary. Never going to use other company. Thanks. Deffenetly recommend
25/09/18 by Customer
Simply and easy
25/09/18 by J HYDE
Brilliant service. Highly recommend
25/09/18 by Roni Stocker
Fast to process a collection but very slow on returns...and charges £5 for administration fees... Either than that its a cheap service.
25/09/18 by Eduardo Teixeira
Excellent service very pleased
25/09/18 by Customer
Absolutely great!! Parcel picked up next day from booking, delivered day after, driver was really nice and polite.
Someone could say that is how things work but i had such an awful experience with Yodel a week ago that i just got genuine dreads from courier companies.
I am truly happy with Parcel Monkey and do recommend them.
25/09/18 by Mara
Good efficient service as usual
25/09/18 by Peter
Royalmail sent package to wrong address & advised me to request a full refund from Parcelmonkey for the trouble i had been through, Parcelmonkey eventually agreed to a refund but never followed through with it, i will use another courier in future and avoid Parcelmonkey!
25/09/18 by Joel
Excellent service will continue to use them.
Next time will be near Xmas. To Once again Portugal
Thank you.
25/09/18 by Mr M Donnelly
paid for next day delivery, item was delivered after 3 days. Told me no partail refund due as its in their terms and conditions that this is acceptable.
25/09/18 by Customer
Great service cheaper than parcel force
25/09/18 by Customer
You didnt actually pick up or deliver my parcel so not the best parcel delivery experience Ive had...
25/09/18 by Customer
Cheap, fast, hassle-free service: will definitely be using Parcel Monkey again.
25/09/18 by N Finn
Shipped to Australia no problems would recommend this company one of the cheapest around excellent service
25/09/18 by Joanne Ramsden
Parcel Monkey helped me find the best price with a well known and trusted delivery company for shipping several boxes to Europe. The whole booking and labelling process was straight forward. The packages were collected at the time promised and delivered even sooner than I expected. Excellent service.
25/09/18 by Customer
To be blatantly honest - I was looking forward to using a new company. However we found out that if you pay peanuts - you still get monkeys!!!! Promised a time slot from 9:00am - 17:00pm, at 17:00 I contacted them, they said courier is on way will be picked up by no later than 18:00, then said rebook for Tuesday. I cut my losses and went to someone reputable. No call centre, no help when required and no corrispondence from the courier to say they were being held up. Pay the extra money with a firm that is reputable. This firm has bitten off more than it can chew!!! Ill let every one know.
25/09/18 by Aidan
Very good service! would suggest people to use Parcel Monkey as they found me the best deal to have a large parcel picked up and sent to my home. Will be using Parcel Monkey again over the next few weeks.
25/09/18 by Nicole Williams
My experience: + Price competitive + Parcels all arrived + get full refund of cancelled order + nothing broken - Parcels has not been collected on the day of booking (not guaranteed in the term and condition of this service) - I haven’t received any compensations and I needed to pay in advance for the new order with collection by drop off. The refund arrived 6 days after cancellation - I have received a text with time of delivery from DPD, but after no one coming during the 2 hours, I have contacted the customer service of Monkey parcels, but they haven’t checked the status of the driver, they have told me to wait until end of the day - 1 day waiting at home the collection 9-6 - I had to pay a person to carry my parcels to the post office the day after for a drop-off collection - 5 parcels didn’t fit all in the same order, so I needed to split them in 2 orders - the 2 orders has arrived in 2 different days, so 2 days at home waiting for delivery (between collection and delivery, 3 days at home without possibility of going out) - system online for a fault gave me the update that all parcels (2 orders) were delivered also if they weren’t - customer service hasn’t checked the status of driver when one of my parcel was missing - last reason for one star review: I have not possibility of leaving feedback on Monkey Parcel website because they ask their ‘customers at random to submit a review’
25/09/18 by Mi Ki
Excellent service - collection and delivery at times promised.
25/09/18 by Graham
I looked at a Parcelforce International service, I then I found the very same Parcelforce service for 1/2 the price on Parcel Monkey
My parcel left the UK on a Tuesday and was in Malaga, Spain by Friday!
25/09/18 by Customer
Every time I used Parcel Monkey a package arrived within time frame. Easy booking and fair price.
25/09/18 by Customer
I sent the shipment but my friend has not received it yet. Are you kidding? Please let me know where is my parcel.
25/09/18 by Muna
Hopeless! Over the weekend I ordered a Next Day delivery for collection by Tuffnells on Monday. They failed to turn up. Now the earliest they can collect is Wednesday when I cannot be certain to be in. Their attitude is as bad as their communications is as bad as their services and is as unreliable as their promises! This is the first time I have used them. I will never use them again, nor will I recommend them.
25/09/18 by Peter Sheppard
TOTALLY MESSED UP - Don’t use them I wanted to send 5 bis moving boxes from Ireland to Sweden and got a quote from parcel monkey for using dpd. Just when I booked it I noticed the first problem, that I couldn’t find any drop-off location in their menu for the boxes in Ireland. So I tried to contact the ‘customer support’, who suggested to bring it to a small near by shop. With this the absolute mess started. The shop employees weren’t happy about the big boxes in their shop and we had to promise them to pick them up the next day, in case dpd wouldn’t pick them up. So I called dpd to be sure they’d come and collect them. After a long back and forth, however, dpd Ireland figured out that parcel monkey sold us labels for dpd UK and that therefore, dpd Ireland couldn’t pick the boxes from the shop. Meanwhile the shop was calling several times to make us pick up the boxes again (using a taxi for which PARCEL MONKEY WOULDN’T REFUND THE ADDITIONAL COSTS!!!) - I tried to get in contact with parcel monkey however the chat people just referred to the support email people saying that they feel so sorry but can’t so anything (basically leaving me alone with all the problems and communication with the shop and dpd) and the email support would need three days to reply saying that they could try to get the right labels…when we already had all the boxes picked up from the shop on our own expenses. In the end I’m just happy we cancelled the order as I don’t know where my boxes would end up with this chaotic organised company. Don’t expect anything to work with them and don’t expect any (helpful) support from them. In the end the wrong information of them telling us to bring the boxes to this shop started two days of constant phone communication with dpd/shop people and costed us around 30 Euro for taxi transports, that even though caused by them, wouldn’t be refunded. I’d never go with them again and highly advise to go for a different company. In the end, we decided for eco parcel and everything worked out without any problems. They even pick up the boxes at home.
24/09/18 by Leonie
