We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,632 reviews.
My parcel has now be with the local DPD courier since 9th April "awaiting further instruction from the sender". As I cant contact DPD directly, Im reliant on ParcelMonkey to try and resolve this but they just dont seem to care. They have said they will look into my issue. However, all their customer services do is repeat the same thing rather than actually trying and sort it out.Here are their responses.... 16/04 I hereby acknowledge the receipt of your message and forward your concern and we will inform you should there be any updates from the courier. 17/04 Please be advised that this specific request has already been brought up to the attention of the involved courier. 19/04 Please be advised that the local agents will contact you regarding your request. 22/04 We understand the urgency and importance of this parcel to you. This has been brought up to the attention of the courier once again. Once we hear back from them, we will let you know right away. 25/04 Please be advised that we have re-chased the carrier regarding your parcel and as soon as we have an update we will contact you directly.
26/04/18 by Bob S
excellent!
I have no reservations, I would recommend this company to anyone.
26/04/18 by Mr Sudesh Sangray
First time using Parcel Monkey, website was easy enough to book the delivery. Wasnt obvious how to follow the progress of the shipment but it got there okay.
26/04/18 by Dave Bowyer
Fantastic competitive service yet again.
26/04/18 by John H
Good service.
26/04/18 by Sender
Easy to book and followed the parcel all the way on the internet..Arrived on the day expected..An excellent service, one I’ve used before and will continue to use.
26/04/18 by Dorothy Cobb
Brilliant service as ever, Thank you Parcel Monkey!
26/04/18 by Nigel
Best price for Parcel to France. Fast and secure delivery of Parcel. Will definitely use again.
26/04/18 by Dawn
It was a simple and straightforward process.
26/04/18 by Customer
The negative reviews, 16%, are so bad that I wouldn’t trust this company. A friend mine tried to use them, she paid in advance but they never collected the package and won’t refund the money.
26/04/18 by Gavin Lawrence
Brilliant as always!
25/04/18 by Customer
Simple to book, lots of tracking information and kept up to date. Will use again.
25/04/18 by Margaret
I was pleased with the service even though it took a couple of days,I like the fact that the parcel is picked up from wherever and I can track it
25/04/18 by J.Simkins
The only gripe I have is on the pick up day we had no idea of a time they were comming it turned out to be late afternoon.
25/04/18 by Alan stewart
Parcel arrived damaged, some items were lost from the parcel.Arrived in really poor condtion
25/04/18 by Customer
Excellent service
25/04/18 by LYN HARDY
Trusted! Thanks again :)
25/04/18 by Customer - PD
Great service
25/04/18 by Gary Woollam
Nice and easy way to get good postal rates.
25/04/18 by Sandra, Scotland
The most affordable option, and so reliable! Thanks!
25/04/18 by Customer
I always use parcel monkey and have only had an issue once. Very good way of comparing a range of servicesand prices. I’d give them 5 stars but only because when I did have an issue it took far to long to resolve it. Their time frame for dealing with issues could be better
25/04/18 by Malcher
Parcelmonkey replied to my previous review saying if I provided the reference number they would look into the issue for me. I provided the number (PM_5101946_6241276) but they have not made contact.
25/04/18 by Bob S
Fantastic service, will definitely use again.
25/04/18 by MR COLIN BLAKE
Item collected 72 hours late with no explanation or apology! Very poor and wont be using again
25/04/18 by Tom King
Very good, cant fault their website, or how easy it is to use. All your tracking details on one site, with easy links to track each parcel.
25/04/18 by Matthew Rogers
Excellent service
25/04/18 by Esther
The best price in the market, service as described. I had a tiny issue and the instant messaging chat was useful and provided me with accurate information.
25/04/18 by George
Brilliant service and great value.
Highly recommended.
24/04/18 by Jimmy Smyth
Amazing no problems, well informed and parcel was picked up as planned thank you
24/04/18 by KB
Very bad service .I booked the parcel and collection was arranged for the next day . nobody turned up.There is no phone number to contact which I believe the company has intentionally don that so that people cant contact them. After a long struggle , i managed to contact through chat. The Parcel was re arranged for collection which was done as promised by DPD. The courier gave me a tracking number . I have no clue where my parcel is now. When I call DPD , the say that the parcel is still Parcel Monkey .and when I contact Parcel Monkey they are just changing their statement . Very very disappointed .
24/04/18 by Aamir
I had used few time their service
It is fantastic they picked parcel on time and delivered as well
Very good tracking system
24/04/18 by Mrs Khan
User Friendly website.
24/04/18 by Mrs Babington-Adewuyi
if I could I would give you zero stars. The last experience I had with this company was absurd. I will never use this company again and do not recommend it to anyone. I ordered the parcel to be collected the day after I got my money in a hurry and every day for two weeks they kept postponing. after I canceled the service and chose a serious company that actually cost me £ 10.00 less, after several messages I managed to get my money back after a month of stress and loss of time.
24/04/18 by Giovanni Caruso
Parcel monkey were fantastic.The package arrived on the time and the price was the best I could find. I would recommend Parcel Monkey and I will use them again.
24/04/18 by Charlie Caw
Excellent service.
24/04/18 by CustomerAnn
Was collected a day later than agreed and paid for the service
24/04/18 by Customer
You did much better this time I was very pleasantly surprised to receive my documents in the time stipulated. Well done indeed
24/04/18 by S H Al Karimi
Very efficient and reasonable too
24/04/18 by Customer
My overall experience was very positive and the parcel arrived at its destination much quicker than I had expected. The price was competitive.
The only surprise was that the courier partner weighed the parcel in at 2.5kg. I had weighed it on my kitchen scales at 2kg . A small additional charge was taken but the total cost was still cheaper than other options. Surprised at the discrepancy though.
24/04/18 by John Fraine
Very please with parcel monkey one week and my box was in corfu
24/04/18 by Marilyn Hall
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