We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,504 reviews.
Fast easy service
15/11/18 by William Ross
Easy to use, simple & effective - thank you!
15/11/18 by Customer
Excellent customer service and courier agency. Always deliver on time for me everytime I have used them especially overseas parcels. Very easy to navigate website and booking page, would highly recommend.
15/11/18 by Janet Coyle
I generally book & pay for the 3-4 day service for European deliveries, however the reality is that it usually take 7-9 days, which is frustrating for my clients. I believe local delivery companies are probably letting them down. However I have found the customer service/live chat is pretty good and any dealings I have had with delayed consignments they do answer quickly [but not always efficiently] Parcel Tracking does take a lot of guess work out.
15/11/18 by Chris Wilson
Parcel not delivered yet! Poor communication.Had been better
15/11/18 by Customer
Quick service
15/11/18 by BOX Security Limited
Easy to use site, reliable collection and fast delivery, at a good cost too, I will definitely be using again
15/11/18 by Blair McArthur
Parcel not collected. Second time this has happened.
15/11/18 by Customer
Waited and waited for a pick up i had spent over 50 pounds on and courier never arrived. Upon making a few calls it transpired the courier had not been given the job by parcel monkey. 2 days late collecting on a 24 hours service. Utter rubbish!
15/11/18 by customer Jon
Very bad customer services. Carrier made a mistake when collecting two parcels that were paid separately but they added the weight and claimed that I put the incorrect weight on one of the orders and charged me extra without asking or disputing it. Instead of dealing with the carrier they keep asking me for things, this is over 2 weeks without contacting the carrier and still asking for the same things. Waste of time and money.
15/11/18 by Mercedes
picked up the item i bought from ebay no hiccups at all.
15/11/18 by Alfe Motoc
Provided a quick and accurate service, exactly as required
15/11/18 by Richard
Great service
15/11/18 by Customer
Quick and easy to use, items got picked up and delivered smoothly. Thanks
15/11/18 by Customer
Easy service, fast and efficient!
15/11/18 by Carla Macken
very good value for money to paris - quick delivery and text to my daughter re delivery day
15/11/18 by Ann
Great prices and prompt service
15/11/18 by Allan
Obviously no communication between parcel monkey and dpd, 3 days in a row my parcel was not collected and when it was it was a day early to when arranged, they also came to pick up the same Parcel the day after. A lot of my time was wasted and the amount of stress I felt during the whole process wasnt worth the service in the slightest.
15/11/18 by Customer
very quickly and efficiently.
15/11/18 by Customer
Good service. Parcel arrived in the time specified and I could track at each stage. Very pleased
15/11/18 by Julie
Great thank u
14/11/18 by Customer
I am very pleased with this site very good
14/11/18 by Custome rmr rainforth
Good service using dpd delivery very reliable and fast. No problem with parcel monkey on this delivery. Of course if there is a problem thats when you find out how good the service is.
14/11/18 by Maggie Harding
Used this for the first time. Everything went smoothly and it was nice to have all the choices presented in one place. Would definitely use again.
14/11/18 by Ann
They are cheapest delivery company for a reason, be aware this is the only company that does not insure Laptops/PC/Monitors and many other staff, basicly they dont insure anything, but they charge you for insurance ! stay away from them if you send something insured !
14/11/18 by Dorin Stan
Great for larger parcels.
14/11/18 by Customergb
Terrible. Do not use. Lost parcel, took 2 months of chasing to get an answer. Will not be using them again. Customer service appalling, no proactive contact. No contact at all when asked for reimbursement. Stay well clear of parcel monkey!
14/11/18 by Ell Weld Fox
Really easy to use and reliable, just what it says on the tin!
14/11/18 by Customer
The collection service was excellent. But we were charged nearly £6 extra because they decided that the weight of the parcel should be 14kg, based on its dimensions, instead of the actual 8kg!! We had already paid £68!
14/11/18 by Doe
The only parcel we ever disputed. Whenever we asked about it they always said they are waiting for an answer from the depot. However after making us wait for weeks. Finally they said NO claim.
14/11/18 by Customer
Fantastic, got parcelforce 24 for £11 which was almost £20 on a similar site i use,for the same service and that was for large heavy item, 29 kilo.
14/11/18 by G M Glendinning
Shipped quickly as expected
14/11/18 by Tania D
I have used parcel monkey a couple of times , we always get low prices and great service.
14/11/18 by Customer
Great service can’t fault it.
14/11/18 by Andrew Brook
I paid this 3rd party company (Parcel Monkey) for next day delivery which was £35.99 and i did not receive the service i paid for! When i contacted Parcel force who actually deliver the items they told me that im entitled to a refund but i would have to get Parcel Monkey to get in touch with them then they will refund Parcel Monkey who will then refund me! When contacting Parcel Monkey they kept fobbing me off with generic nonsense but also said in the same chat previously that they will sort the issue but everytime i ask what is going off they keep changing representatives then send me generic messages although they already said they will sort this issue out for me!!! I WOULD NOT RECOMMEND THIS COMPANY AS THEY ARE RIP OFFS & I WILL NOT BE USING THEM AGAIN EVEN THOUGH IVE ACTUALLY SPENT GRANDS £££££ WITH THEM OVER THE LAST 5 YEARS!!! GO USE PARCEL-HERO THEY ARE 1000000% BETTER THAN THESE!!!
14/11/18 by Mr Unknown
very good service
14/11/18 by Maria Shiatis
Booked a 2 day service to France. After 6 days the parcel was still in the UK. Contacted PM and they said they would contact the courier on my behalf and email me the results. They didnt. Wont be using them again.
14/11/18 by Carey
You did great, just a little on the expensive side!!
14/11/18 by Mr Taylor Taylor
simple to use and good value!
14/11/18 by 2033734 Northumberland Rivers Trust
Straight forward website easy to use and parcels arriving on time as stated. Would recommend and much cheaper than the usual parcel companies..
14/11/18 by Chas Mahay
