We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Shocking service! I used the 48 hour service from parcel force through parcel monkey it stated that pick up would be on the same day (Friday 24th) but was eventually picked up on the 28th? And delivered on the 30th. When I got in touch with parcel monkey they say that my parcel was delivered in 48 hours and they have no control over the pick up! I did explain that there website is misleading promising the same day pick which did not happen so not worth nearly £12 for this service when you can get the same parcel delivered for a lot less if it’s going to take a week? I’ve emailed parcel force loads of times explaining my dissatisfaction and sending photo’s but I get a different person every time with a different excuse so I will not be using parcel monkey ever again and would suggest other people do not either!
11/09/18 by Peter
Easy to use and easy for tracking
11/09/18 by Tony Strassen
i have sent 2 parcels to the Netherlands only one was delivered it has been more then 8 days. i am disgusted with the service and there was no communications or explanations. PM6631105 EK338341736GB Shipment information Click to view Postal code Submit Your parcel is in this ParcelShop: Show ParcelShop Addresses Date Reference no Parcel number:98308066017 Track IDZZ80NZDT Netherlands parcel number01053348099440 Origin National Reference in Unicode1165 Parcel Force parcel numberEK338341740GB Customers own reference numberPM6631105 Parcel details Customs Parcel overview Date Time Parcel status GLS Location 11/09/2018 05:17 The parcel is stored in the GLS warehouse. Netherlands 10/09/2018 05:17 The parcel is stored in the GLS warehouse. Netherlands 07/09/2018 13:54 The parcel is stored in the GLS warehouse. Netherlands 06/09/2018 05:13 The parcel is stored in the GLS warehouse. Netherlands 05/09/2018 19:25 The parcel is stored in the GLS warehouse. Netherlands 05/09/2018 18:31 The parcel is being stored in the GLS depot. It could not be delivered as the consignee was absent. Netherlands 05/09/2018 15:42 The parcel could not be delivered as the consignee was absent. Netherlands 05/09/2018 07:37 The parcel is in the GLS delivery vehicle to be delivered in the course of the day. Netherlands 05/09/2018 07:35 The parcel has reached the GLS location. Netherlands 04/09/2018 16:40 The parcel has left the GLS location. Netherlands Utrecht 04/09/2018 16:38 The parcel has reached the GLS location. Netherlands Utrecht 04/09/2018 02:10 The parcel has left the GLS location. United Kingdom 03/09/2018 21:46 The parcel has reached the GLS location. United Kingdom 03/09/2018 15:50 The parcel has left the GLS location. United Kingdom London West 03/09/2018 15:49 The parcel was handed over to GLS. United Kingdom London West 03/09/2018 11:51 The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS. United Kingdom
11/09/18 by Very Upset Customer
Very easy to use, would recommend. Glad I found the site.
11/09/18 by John Sands
Good price, not quick but good enough.
11/09/18 by Richard, Stevenage
I would of given 5/5 if I had of been informed that my parcel had arrived at it destination
11/09/18 by Teresa
Great service, really quick service and easy to use.
11/09/18 by Kirsty
Have been using parcel monkey to send parcels to Canada for several years now. Send 4 or 5 parcels a year and never had a problem ,easy to use website used both drop off and pick up both equally efficient. Speedy delivery with tracking all the way . Excellent service
11/09/18 by Elaine
Really simple afordable and quick.
11/09/18 by ferenc
Very good way of getting discounted prices for main courriers
11/09/18 by FLORENT
Efficient & simple.
No fuss service.
Tracked the parcel with no effort via my emails so no need to keep s****s of paper either.
Will 100% use again
11/09/18 by SARA Barclay
Parcel delivered and no problems
11/09/18 by CHRIS ATKINS
Always competitive prices using first rate Courier/Post Companies.Easy to Use.Quite simply the Best.
11/09/18 by John Hutchings
excellent service highly recommended
11/09/18 by Kamaljit Bharj
It was a simple process from start to finish, just as it should be when trying to get your parcel delivered. A quick on line form to fill in, immediately you are given a quote with the option to continue or not. Once completed theres a form to print place this on your parcel and thats it and your parcel will get picked up very next day. Perfect job done
11/09/18 by Chris Cross
Really efficient service from pick up to delivery
Will be using this service again. Thankyou
11/09/18 by Geoffrey Walrond
excellent service, simple to arrange pick up with no hassle. Will definitely use again
10/09/18 by Maggie Pearson
YEA ALWAYS GOOD HOWEVER GOT A PROBLEM WITH A ORDER AS IT IS GOING TO THE NEW DELIVERY ARGOS PICK UP STORE AND MY LAST TWO ORDER,S ONE OKAY BUT THE ARGOS DELIVERY YOU SAID PROBLEM AND CAN NOT GET REPLY FROM EMAIL OR PICK UP FROM HOME CHEERS ALWAYS GREAT SERVICE THOUGH CHEERS
10/09/18 by Edward Lamotte
No hassles and considerable saving with using them.
10/09/18 by Damien D
What a great service, quick, simple and cheap.
Dropped off a large parcel at my local post office and Parcel Monkey sorted out the rest.
10/09/18 by Antony
Excellent service
10/09/18 by Liam O'Malley
Ware (just outside London)to France took a week as expected. Competitive price . Usual problem that tracking ceased between arrival in France (for 3 days) until final delivery-- but that seems to be a common problem in that country?
10/09/18 by John H
Parcel arrived safely & on time, just wish you didnt get penalised for having no printer? could have sent parcel for £5.39 but you needed a printer, so ended up paying £11.39,if you write your own label plainly,whats the problem? but pick-up & delivery was good x
10/09/18 by MAUREEN
Very good service. Best price and quick delivery. Well done.
10/09/18 by Mick
Deliveries to / from the Highlands can be problematic, but this site gave me great value options for a heavy and bulky parcel straight away. Collected next day. Recommended.
10/09/18 by Customer
Avoid at all costs! While cheap the service is terrible. Parcel picked up days after the booked pick up, customer service team slow to respond and avoided answering my questions. Pay more and go directly to a courier. Will never use again
10/09/18 by Customer S
Excellent service, cheap and easy. Dropped it on Monday morning in Watford, delivered to Italy on Thursday midday
10/09/18 by Franco Wiliams Bellini
Fab-u-las
Thanks easy to use service and a local drop off point is great
10/09/18 by Monkey user
AVOID A collection/delivery with UKMAIL was arranged through PM last week. Confirmation was received from UKMAIL informing "Your parcel will be collected today between *** and ***"". It was not collected which meantthe parcel gathered dust over a weekend at Senders premises. On the following Monday a further message from UKMAIL was received informing "Your parcel will be collected today between *** and ***""". When this was followed up PM informed us "Unfortunately, this has not been rebook for collection today. The earliest we can rebook this is for tomorrows collection." A complete disaster. AVOID
10/09/18 by JimB
worst customer experience EVER I never did a review before but this time I had to I never in my life encountered such a bad customer service , you get different agents responding to your email and no one has any idea of what your correspondence is about and keep asking you the same things So I had to ask for a refund as we stayed home all day long waiting for the collection that never came (I even received an email saying that they called us and we did not respond which obviously never happened) And even to get a response on my refund it took 5 days
10/09/18 by Benedetta Frizzarin
in august of this year i placed a parcel to parcel monkey which should of arrived to cyorus in 4 days which brought the date to the 17 august 2018..the site it says it was delivered.... the parcel has not been signed for as the person whom should have gone to has not received it and since has returned home i in sured the parcel and have had no satisfactory explanation where is my parcel???
10/09/18 by Jenny Gerald
Great service at a great price. Would definitely use them again and would definitely recommend them. Thank you
10/09/18 by Diane
Great to deal with especially as my parcel was an awkward size.
10/09/18 by S Burch
Although Parcel Monkey purport to offer the exact service commitment of their service providers at a more competitive price, the reality is somewhat different. When a parcel doesnt get delivered on time they refer you to the small print of their ts & cs where they absolve themselves of the delivery guarantees of their providers, leaving you with no formal comeback against a service level failure. In my case Parcel Force were happy to admit that they failed to delivery their 48 hour guaranteed service and had I booked directly with them, would have given me a 100% refund, but Parcel Monkey refused to acknowledge this, despite in all likelihood pocketing the full refund themselves! To add insult to injury, when they finally agreed a level of financial recompense (50%), they paid out less than agreed, citing elements of their charging structure which werent actually delivery charges, despite this not being made clear when originally transacting with them. They will not benefit from my custom again.
10/09/18 by John
SCAM BEWARE. I used this company to return a shower panel. I was initially told it would be collected on Friday 1/09/18, so I booked time off work to be at home when they where supposed to collect it. no one arrive all day and I was not contacted to let me know. I couldnt book another day off work so I asked to cancel the order and they just offered me a partial refund "Dear Sir/Madam, We are pleased to offer you a refund of £43.55 for the shipment PM6623178. You have 14 days to accept this payment." are you serious? trying to charge me £10 for wasting my time.... TERRIBLE SERVICE
10/09/18 by Niall Foy
Brilliant service,can’t fault it ????
10/09/18 by Theresa Pratt
Top service these people get you the best price in the UK. I got a quote from Parcelforce £45.00 these guys got me the same deal with Parcelforce £14.50.
10/09/18 by Roy
Fantastic stuff.
10/09/18 by Customer
Prompt service and delivery. Reasonable charges for sending your items.
10/09/18 by Nick Henderson
The actual booking in of the parcel on the Parcel Monkey website was fine, it was the carrier I had an issue. Despite me booking next day service it took them 2 days to actually collect my parcel.
10/09/18 by Ann
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