We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Very easy a good price and parcels arrived at destination quickly
12/11/18 by Barb from Ringwood
They failed to collect the parcel from my home, so I cancelled and took my parcel elsewhere. Parcel Monkey say they cannot refund my payment as the parcel WAS collected! Currently, Im £37 out pocket. Will never try and use Parcel Monkey again.
12/11/18 by June Smith
DPD is the best service I have found for my business,always spot on service 5*
12/11/18 by Chris
Quick and Easy
12/11/18 by Dave Smith
Quick, easy to use efficient service. Thank you
12/11/18 by Simon Bush
Great service
12/11/18 by HLM
To qualify, earlier experiences have been great, this occasion was poor or worse. I understand that Parcel Monkey is only an agent for the services its brokers, and as such isnt/cant be responsible for a non-pickup by the contracted party (in this case Parcelforce). However, that does not free Parcel Monkey from a moral and logical duty to have a communications strategy and plan B strategy in place, AND have this customer findable and accessible. So - to be clear - yes, of course I was annoyed that my parcels were not collected on the day pre-scheduled (and for which I made sure to be in all (working) day). However, I have a background in haulage, so I understand that human/paper error, traffic, vehicle loading, driver hours or some such can cause failing of scheduled collection or delivery schedules. What got my goat so to speak, was the fact that the intended recipient (in this case a family-member) got a message informing him about the non-attempted collection (NOTE - not failed collection which notionally could have been my fault, but a NON-ATTEMPTED collection) but I received neither notification of were now on plan B, which is.... and if not suitable please do xyz nor did I receive instructions on how to activate/create/approve a plan B. I assumed (and so made a cross between a donkey and a horse out of YOU and ME) collection would be attempted early on the next working day, and I made my contingency plans accordingly. Only when I started asking/complaining in the afternoon following the non-collect, was I offered/suggested a re-schedule, and that was for the next day. In the end, collection was made at the close of day 2 (as opposed to the re-scheduled day 3), by this point a pleasant surprise (but had I been a business instead of a private person this collection might well have failed since it was after 5pm and NOT to SCHEDULE). Your on-line talking support meanwhile had directed me to where from your site one can make a formal complaint. This location is relatively well hidden..... Once one is making a formal complaint, a response within hours is promised. I never received such response (unless it was the non-scheduled collection on day 2....?), so I suspect your type your issue here and tick to say youre not a bot process is too complex to navigate for this University-educated former office worker. Overall, had this been my first experience of Parcel Monkey, I dont think Id be back. As is, youre saved by my earlier experiences with the Parcel Monkey-DPD combo. I will have to consider carefully if Id be willing to use the Parcel Monkey-Parcelforce combination at any future occasion.
12/11/18 by Customer Alex K.
Easy to use website,
efficient collection and delivery
Parcel not packaged well but delivered safely
12/11/18 by LockwoodHume Office Envionrments
First time I have used Parcel Monkey and I have to say the overall experience was exceptional.
The web site was easy to navigate and quick to obtain quotes. Incidentally, the quotes were the best available.
The booking procedure was straight forward and the whole process ran smoothly.
Highly recommended.
12/11/18 by Jeremy
Easy ordering, reliable service
12/11/18 by Customer
Fast collection, good price and safe delivery from UK to Spain of a large (well packed!) Picture frame and glass. Given that UPS couldnt manage 30 miles without compleyely destroying one Im very pleased with parcel monkeys service!!
12/11/18 by R. Griffin
As always, a good price and a great service!
12/11/18 by Customer
Super fast and reasonable price, many thanks
12/11/18 by Customer
Easy to use website
Good options for best prices
Used a few times and no problems
Would def recommemd
12/11/18 by Tracy
Yet again, a very good service. Good price, ease of use and delivery. Liked the tracking facility.
12/11/18 by Customer
Excellent from start to finish
12/11/18 by Barry Little
Oxford to Sydney in 6 days and well priced.
12/11/18 by Joanna lennon
perfect service
12/11/18 by Fra
Easy and reliable services - very happy
12/11/18 by Customer
On time and hassle-free.
12/11/18 by Customer
Great service. Delivered speedily and on time to the French Alps!!
12/11/18 by Customer
2 parcels sent 2 days apart to same address in Italy on 3-5 day service.
Both arrived same day. The first took 7 days, the second 5 days.
Otherwise the service was fine.
12/11/18 by Tony
Fantastic from collection to delivery
11/11/18 by Mr Neil Tomkinson
Picked up on time and delivered quickly.
11/11/18 by Alexander Smith
WEBSITE is rubbish, usually pretty good but on this occasion i cannot view my orders as there seems to be PM you tube video plastered over them for international postage. Stupid.
11/11/18 by annoyed Customer
Very good service, fast delivery
11/11/18 by Per Akri
Site very easy to use, great price! Only problem I had was getting label printed!
11/11/18 by Mrs WATT
Great service
11/11/18 by CustomerMrs S
Great Service Again.
Thanks
11/11/18 by Anthony Church
I took my parcel to the postoffice last Monday where I was told it would be in Germany in 5 to 6 days. However after a week it is still in the depot 25miles away from me. Hasnt even gone to London yet! Thats not good enough
11/11/18 by David
Great comparison site for parcel delivery
11/11/18 by Customer
On time, great price and exactly how described in terms and conditions. Definitely will use again!
11/11/18 by Ion Raileanu
The contents of the parcel were so badly damaged I’m pretty sure it must have been thrown and dropped at every step of the journey.
11/11/18 by Jason
good~good~good~
11/11/18 by Customer
easy to use. excellent service
11/11/18 by Customer
First class service from you yet again. I recommend you to all my family and friends. 2days to delivery my parcel collected from York in the UK to central Brittany France. Thank you very much for keeping me informed as to the status of my parcel sat every stage of its journey. I will be using you again and again and again
11/11/18 by Michelle Russell
very good service i like the idea of finding the right service for my needs and i have used them a few times now and it worked perfectly
11/11/18 by A Coles
First time I used them and it was easy and much cheaper to send a large parcel abroad.
11/11/18 by Catherine
Always good range of prices and options. Simple to book, the process is always quick and smooth. Never had an issue with any bookings - have used Parcelmonkey 10+ times so far, and will continue to do so.
11/11/18 by David
Collected on time and delivered quickly. would recommend. Cheaper than many others too
11/11/18 by Customer jackie jojo
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