We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,504 reviews.
Excellent service
26/11/18 by Customer
I booked a service last Sunday night to Australia. The website did everything even getting Customs document ready for printing. A text was sent on Monday morning telling me what time parcel would be picked up. As promised courier arrived at my place of work at 2.30pm to collect. My daughter received her parcel in Melbourne on Friday morning - amazing for the cost - under £25! She said the packaging was still perfect. Have already recommended Parcel Monkey to many others. Have used in the past to send stuff abroad - very pleased. Will be using again soon to send Christmas parcels. Thank you Parcel Monkey.
26/11/18 by Bernice
worth 5 stars to me; I think theyre great! All I ask is please dont change.
26/11/18 by Anselm
Parcel Monkey, I’m going to write you a 1 star review every day until someone contacts me IN PERSON via the email address that you have on my account. After you have emailed me, I will give you my phone number in New Zealand. You will then agree to call me during NEW ZEALAND business hours to discuss compensation for the stress, inconvenience and international phone calls caused by the 9 day loss of my shipment.
26/11/18 by Scott
Fantastic from the start of the pick up process to the end. Very efficient
26/11/18 by Ann Fenner
This service was so easy and straight forward and my parcel was delivered within 24 hours alot faster then i expected
25/11/18 by zoeannmoore
Very happy with the service
25/11/18 by ADRIAN CAUSIER
Simple seamless way to get you parcels delivered
25/11/18 by Ian Kinnersley
Excellent Service.
25/11/18 by Customer
Very easy to use .. Superb and highly recommended
25/11/18 by Anthony
Excellent again delivered in 2 days from UK to Holland. Easy drop off at post office lot cheaper than any other courier. Will use again no problem.
25/11/18 by Customer
Excellent service and price.
25/11/18 by Customer
Picked up in the East Midlands on Monday afternoon and delivered to Cape Town first thing on Friday morning, and all at a third of the price that DHL charges !!! My courier of choice now without a doubt
25/11/18 by Mr Smith
Brilliant easy
25/11/18 by Mrs Helen Garnar
Next day pick up, easy tracking plus earlier delivery than expected. No problem whatsoever.
25/11/18 by Customer
That was so easy. Just works. Clear, quick and logical. Great comma too.
25/11/18 by Richard Holmes
brilliant service recommended !!
25/11/18 by jane
Excellent experience
Very efficient
25/11/18 by Customer Mary
Prompt service online and parcel was picked up and delivered on time
25/11/18 by Customer
Excellent service from collection to delivery. Highly recommended.
25/11/18 by Mr Owen
No dramas, good service
25/11/18 by Customer
I shipped 2 boxes with international shipment to Greece. One of the boxes arrrived and the other one didn’t. When calling parcel force I was told that I shoood have never been given one reference Nr for both boxes, but 2 separate ones. As a result one of the boxes was downgraded and given a separate reference number. It still has not arrived 2 weeks later. Very poor. Mary
25/11/18 by Customer
Very easy to use and great service
25/11/18 by Darren Gubb
it was fast and cheap
25/11/18 by nick
Fab easy for a novice parcel sender
25/11/18 by chris irving
Very easy process. Plenty of help and information during purchase. So far so good.
25/11/18 by Mrs Ann Gregory
Easy to use and does exactly what it says. Very reasonable prices.
25/11/18 by Mr. Neil Mumby
The parcel arrived in South Africa very quickly but there was added charges of £42+ on the agents side which was not expected. Not impressed with the extra charges
25/11/18 by Richard Riley
It was good service, thank you, for delivery from Yorkshire to the Outer Hebrides - just not cheap!
25/11/18 by Customer
Absolutely untrustworthy, I put a claim for the item delivered damaged, it has been more then 2 weeks and they have not responded to my claim. There are no Contact numbers to contact them directly. Would advise against using them if you want to risk then be a victim
25/11/18 by Alarico Coelho
Im absolutely happy with this company, easy to order, courier pick up the package on next day, very fast delivery even to different countries. I definitely recommend!
24/11/18 by Alex
Fast and reliable service! Highly recommend and will definitely be using this service again.
24/11/18 by Mari-Joanna Rudd
As always parcel arrived on time , undamaged, fantastic price, great service.
24/11/18 by Customer
Great, great service, package delivered on time!
24/11/18 by HL
Update to a review I wrote 4 days ago. Despite Parcel Monkey telling me that my shipment had been lost and directing me to their claims department, it was found by the courier and has made it to Heathrow. It has taken NINE days to get 45min drive from Buckinghamshire to Heathrow! But I’m just relieved that it has been found to be honest. All the current information I have is from the courier with not a peep out of Parcel Monkey. There is still no tracking information on their website so I cannot confirm if the shipment has begun it’s international phase yet. I have zero faith in Parcel Monkey.
24/11/18 by Scott
Great service
24/11/18 by Paul Doncaster
Parcel sent to the wrong depot! I was furious as my son is in hospital and waiting for the parcel! I emailed CUSTOMER SERVICES 4 times with my complaint and did not even get a response. No apology, no compensation and no REFUND! Hence the parcel was TWO days late. I WONT use PARCEL MONKEY in the future and WONT recommend.
24/11/18 by Deborah Smith
Excellent service. Fast delivery.
24/11/18 by Monica
Plus: Clear and smooth booking of parcel. Negative: Apparent need of improvement on systems communication in case something does not to plan. Indeed, the first pickup of parcel by parcelforce not successful. No notification was sent of this, and of the subsequent re-scheduling of the pickup via Parcel Monkey website (which was easy to effect after it became clear that re-scheduling had to effected). The re-scheduling was dealt with by parcelforce declaring "parcel not available" and generating a new shipment no. This new shipment number was not passed to the customer. Fortunately, the result was not 2 zombie parcels lost in time and space, but delivery of the real parcel took place in a speedy and safe fashion -- trackable ex-post using the information of the now 2 tracking ids from the stickers on the box. Negative: One would wish a number to call and a person to talk to in such situations. Only contact via emial available. Set up such, that even just sending the message was not possible, though. Not good.
24/11/18 by Customer
Excellent – no reservations, I would recommend this company to anyone.
24/11/18 by Nita Pearson
