We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Parcel picked up from me 6 days ago. Still not delivered
13/11/18 by CMorgan
Collection was not made on specific date given....when called, I was told that the local depot could call to rearrange at another suitable day, which also never happened. The parcels were eventually collected the following day only. Not impressed. Such an inconvenience having someone wait around all day for collection as no specific time could be given...but then at least they were dropped off the following day with me here.
13/11/18 by Customer
I was very impressed with both the prices and the efficiency. I ordered a pick in the morning and it was collected a few hours later.
13/11/18 by S. Johnsen
Once again very satisfied with this company
Good collection and always on time - arrived in specified period and in good condition
Good value - I am a regular user :o)
13/11/18 by Denise B Norfolk
Excellent no problems, all way use Parcel Monkey. thank you.
13/11/18 by Mrs Viscuso
Great reliable service and easy to book, plus all at a great price, would recommend.
13/11/18 by M holder
Good format, easy to use & great prices.
13/11/18 by Winston Brown
I left a note for the delivery drive not to leave the parcels with the next door neighbours however the delivery driver left the parcels at the next door neighbours. We received a message from DPD that the parcels would be delivered between 12:00 and 13:30 however the parcels were delivered to the neighbours at 11:30, I’m not impressed this time
13/11/18 by Mandy
Fast delivery, item was well packaged. Not the cheapest delivery option.
13/11/18 by Dick Gumshoe
shocking! never picked up on arranged date. message their live chat (as there is no phone number) was told it would be picked up , no assured me it would be. Would email me to let me know what was going on, as they know I needed next day delivery! never heard a thing .never picked up ! never emailed back. Will never use again !
13/11/18 by joanne
Organised through Parcel Monkey two parcels to be collected Devon, UK by DPD Tuesday - delivered French Alps following Thursday. Very reasonable price and smooth transaction again. Thanks
13/11/18 by Customer from Devon
really good to deal with, would recommend
13/11/18 by Natalie Koncsol
Parcelmonkey are one of several UK resellers of services from carriers such as Parcelforce, DPD and DHL. Their current main advantage for me is that they offer cheaper insurance for higher value items than the other resellers, particularly for overseas destinations. Theyre not, yet, my first choice for ordinary parcels over 2kg (under 2kg I send by post).
13/11/18 by Peter Reynolds
I opted for a door to door option but at the other end they contacted the consignee to go to the office and pick up parcel
13/11/18 by Shideh Safi
Really happy with this service. Price was less than half quoted by parcel force directly. I dont know how they manage the service prices, but Im thankful they do!
13/11/18 by BT
These guys dont monkey around. Always a fast process, love their service.
13/11/18 by Peter
Overall parcel monkey should be a five, but there is one parcel co DHL that they should drop, they provide a shocking service
13/11/18 by miss sc sullivan
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
13/11/18 by Kamil Kierzek
Great service. Polite and friendly delivery drivers.
12/11/18 by S collins
Criminals - I was contacted about my review. I received some correspondence from Parcel Monkey, breifly with a sort of an apology. Then they ignored me again. I contacted chat and was kept on for 90 minutes as they refused to give me any support or direct me to information. Now I am ignored again and still £558 down. The Directors Andrew Faulkner Stuart Faulkner Timothy Brown David Dowman Navin Ramiah All complicit in fraud of the people. Parcel Monkey are criminals supported by Parcel Force who actually stole the package.
12/11/18 by DHTM
First class service will definitely be using you again
12/11/18 by Customer
Excellent service, prompt and reliable could not fault anything
12/11/18 by Customer
I hadnt heard of Parcel Monkey until I saw the price of sending parcels via Royal Mail and searched for a cheaper option. The price Parcel Monkey found me for my parcel seemed to good to be true, but it was fine.
A really easy site to use, really easy to find the best options for sending parcels and really easy process to follow. My 17kg parcel arrived in less than 24 hours with the 48 hour service. Brilliant.
Ill be using them again for sure.
12/11/18 by John J
Arrived on time and was tracked all the way through.
12/11/18 by Dan Socaciu
Great service !!!!
12/11/18 by Mr Singhateh
Collected parcel when they said they would and delivered it within two days to the recipient. Website very easy to use and understand. All in all, great service.
12/11/18 by ZedBee
Easy booking, quick delivery!
12/11/18 by Customer
Cant fault the service and cheap i shopped atound first you where the cheapest
12/11/18 by leo123
Excellent Service, no issues whatsoever
12/11/18 by Paul McSweeney
Easy to use. Good site.
Thanks.
12/11/18 by Rugbydan
Great site, easy to navigate between options and as a big plus, Paypal is accepted. I have no hesitation in recommending Parcel Monkey and look forward to using their services again.
12/11/18 by Nick J.
Brilliant 24 hour service. Highly recommended.
12/11/18 by Goriot
Still hasn’t arrived my friend has left instructions, can you please contact Johanna Zehethofer please
12/11/18 by Mel Jones
My parcel pick up was two days late. I emailed on the first day and got no response. I was not offered any recompense when I did get through.
12/11/18 by Emma Carlow - Playroom Interiors
Service was as described. Efficient
12/11/18 by Customer liz
Excellent service as usual ,great company .5 star service .
12/11/18 by KARENA
Very good service
12/11/18 by Jason Gough
I used Parcel Monkey to send a parcel to France. I sent it through parcelforce and the whole process from booking to label printing to payment was really easy and quick. Also, parcel was supposed to arrive at its destination in 3 working days but arrived in 2!
Package arrived safely and with no damage and best of all, price was really reasonable and a fraction of what I would have paid if I had gone through delivery company direct.
I highly recommend Parcel.Monkey and would definitely use them again!
12/11/18 by Mrs F Adams
I dropped my parcel off 5th November. It was delivered in the USA on the 8th November.
12/11/18 by Brian
2nd time Ive used parcelmonkey to ship a package to Australia, great prices, delivery in 5 working days as promised, via dpd, so should rate them highly too. Thanks
12/11/18 by Stuart
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