We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Fast delivery service..i have always used parcel monkey and trust i have compared lots but i always have to come back..i will recommend anytime always. Good service...good communications. Thank you parcel monkey.
08/11/18 by Omolara Senaike
I would strongly recommend not using this company. They lost my parcel and misinformed me through the entire process. I had paid for a 4 day service and the parcel never arrived, over the 2 months that followed I was told a number of things invluding- it was still at customs in the UK, then that it had been delivered and signed for and then finally that the parcel was lost. I am now trying to claim for the value of the parcel but unsurprisingly as it has been so long since I posted the parcel finding receipts this much later is proving difficult, had they of informed me that they had lost my parcel in the first place and not misinformed me then this would have been possible. As you cannot contact the Postal service yourselves, you are left waiting for information from this company and this is where the problems occur and ultimately Im now out of pocket and my gifts never arrived for my new neice.
08/11/18 by Kay Burgess
Easy booking process- found tracking in this country good but not so overseas. Parcel took longer to reach destination than offered but hardly the fault of Parcel Monkey more Swedish delivery system! Always use Parcel Monkey and would recommend
08/11/18 by Jane
Excellent service b y Tuffnells via Parcel Monkey
08/11/18 by Mrs P J Wise
Collected, delivered as it says on the tin. Brilliant
08/11/18 by Jane
Excellent service, parcel arrived on time as stated. No problems
08/11/18 by Sheelagh Rhodes
Fantastic value and brilliant service I would really recommend
08/11/18 by Customer
Excellent service. Dropped off the parcel myself, was notified of tracking, given a delivery slot and it arrived safely, on time (from UK to Dublin) in two days. Maybe slightly dearer than royal mail, but worth it. Will use this way again.
08/11/18 by dee partridge
This was an excellent service, easy to set up online and reliable. Better value for money than some others . Would recommend
08/11/18 by M H
Worst experience. Sent an international package to be delivered within 3 days but it has been more than 2 weeks and still the package is not delivered.
08/11/18 by Srini
Good communication, only used once at the moment but had a good experience and will definitely use again
07/11/18 by Karen Parker
Quick, easy, fair price, delivered safely and in a very quick time!
07/11/18 by Barbara Farnham
Great competitive prices for parcels.Easy to use.
07/11/18 by Mercedes
Best deals, easy to use and does what you want it to.
07/11/18 by Mark Stewart
Brilliant service.thank you
07/11/18 by MRS G
Courier didnt another courier 2 days in a row. When I tried to sort they dont recognise the Parcel Monkey reference. Parcel Monkey dont answer their emails or respond to enquiries. I have ended up having to loose my money and go to Hermes direct - 2nd terrible episode (out of 2 with PM) should have learnt 1st time!
07/11/18 by Customer
Parcel Monkey is the best choice, if you want to send your parcel cheap, fast and reliable.
07/11/18 by Markus Ventur
Very good fast service value for money.Easy to use website.
07/11/18 by Customer
Very good service. I would recommend this company.
07/11/18 by O T
Easy to use, reasonable price, collection was undertaken promptly by Parcelforce and I was kept informed throughout. Delivered day after collection
07/11/18 by Jeff Wentworth
Very good. Collected as they said and delivered as expected.
07/11/18 by Customer
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
07/11/18 by Kamil Kierzek
So easy to navigate on site and arrange. Excellent service
07/11/18 by Customer
Good competitive price and easy to use but packages tend to take longer than stated on website.
07/11/18 by customer
Quick service.Easy booking. Package had been opened and not resealed.
07/11/18 by Guy
The 24 hour Parcel Force service was really late and they were very unhelpful on the phone.
07/11/18 by Customer
Transit time seemed slightly longer as parcel was picked up Wednesday/Thursday from England and was only delivered on the following Monday. Service was good and affordable.
07/11/18 by Customer
No problems.
07/11/18 by John Wood
2 missed collections on the same day, although booked well within the cut-off time.
07/11/18 by bestultrasonic.co.uk
Great service, easy to follow website.
07/11/18 by JEAN BEVAN
What are you talkibg about parcel monkey Your company has treated me very badly as if i have done something wro ng I have not...you have Please allow me to make my claim Offering my original money that cost me to send parcel is not right as the parcel had valubles inside
07/11/18 by Jenny Gerald
Very helpful and reliable so far after using them for about a month. I have no hesitation in recommending this company.
07/11/18 by Customer
Super Fantastic.
07/11/18 by Customer
Superb service
07/11/18 by Customer
Great service
07/11/18 by Gary crossland
Excellent service and price.
07/11/18 by David
Sent a holdall wrapped in plastic to Barcelona from UK. Delivered the 10kg parcel without problems from my drop off at a local Post office to the 3rd floor apartment in Spain.
07/11/18 by Customer
Excellent service. I have used Parcel Monkey many times and they have never let me down. Easy to use. Parcel was delivered within a day from Cleethorpes to Harpenden. Thank you for such outstanding service.
07/11/18 by S Gilmour
Easy to use and hassle free pick up and delivery of goods
07/11/18 by West End Butchers
Smooth transaction and parcel delivered within timeframe.
07/11/18 by Julie
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