We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Very happy with the service, took only 6 days from Scotland to California will definitely use it again.......
09/11/18 by Theresa Reid Attaie
Ordered a parcel to be collected on a Monday and paid for 48hr delivery so should have been there for Wednesday the SAME week! No delivery on Wednesday so I ring to find out why, my parcel had been lost! A week later they find it and then deliver it. 8days in total after paying for 48hr. Seems impossible to get a refund or claim against it. None of the staff are helpful they just pass you around until you get fed up. They said they would ring the parcel company then ring me but they never if I didn’t ring the parcel company myself I’d of been in the dark! DO NOT ISE THIS COMPANY OR PARCELFORCE. My advice would be to go directly to the couriers website, your getting no cheaper deal on this site they just show you your options but if anything goes wrong they deal with it but you won’t get anywhere with them. My Hermes is a good company for parcels. Just search them in google. I repeat DO NOT USE THIS SITE. Go straight to the couriers website it’s all the same prices
09/11/18 by CustomerKatie
Standards are slipping Used to be decent but last collection did not happen on the scheduled day, their customer service is uniquely unhelpful and am wondering whether they mislead customers with their collection tomorrow service which is far from guaranteed.
09/11/18 by Svetlana
I arranged with PM to send a package, containing two important documents, to Brazil. The cost was £70: to be picked upon from the office by Courier. This is the Courier service (which they provide for the same price). Everything went quite smoothly until one week later when the package was returned to me (the sender). I contacted PM and spoke to Chat: they were unable to help with the issue within 48 hours. Frankly they were not helpful. Not having a telephone helpline is unacceptable when these unexpected situations occur. As jobs and livelihoods depend on the delivery of this package I then spoke to Courier who immediately informed me that the parcel had been to Germany and Spain, on its way to Brazil, when it was deemed that the documentation was incorrect BECAUSE PARCEL MONKEY HAD NOT TREATED THE CONTENTS AS DOCUMENTS (despite the fact that this was the description I had provided). Therefore the documentation provided, which was actually more than needed for simple documents, was deemed to be incorrect, and the package returned. Given the importance of this package being delivered I immediately contracted with Courier, who arrived within 3 hours, (PM need a day) and picked up the package and sent it on its way at the same cost (with no new documentation). I also contacted Parcel Monkey the same day by email and requested an explanation and a refund (as Chat had still not responded). Three days later and I have received no explanation and no further progress has been made. This morning James at PM sent me a mail stating that they had asked the courier to return the package!!! Clearly they have no clue about what is going on and it is impossible to find out anything from PM about the package and the reason for its return. I understand that things go wrong but the desire to resolve things just doesnt exist at PM, who seem to be nothing more than an email portal and a customer service chat who add no value to the delivery process at all. Given that Courier were able to carry out the same service for the same price and have a very impressive customer service help line I recommend that readers give PM a miss and go direct to the courier. I fear my £70 will never be returned.
09/11/18 by Simon Davies
Please do not use Parcelmonkey.co.uk they have been good until a problem occurred where they refused to deliver a parcel I paid for it to be returned they have not returned it. They refuse to answer any of my emails and have refused to pay out on the insurance which I paid extra for. The parcel had two £200 saddles inside and was insured for this so basically I am £500 out of pocket (with postage costs) and they can’t even respond to my emails! I have this morning reported them to trading standards and will be reporting them to the police for theft. Please do not use them. Parcel Monkey UK
09/11/18 by Vicky Long
Excellent service which always delivers. Easy and smooth user interface to setup your parcel
09/11/18 by Customer
great speedy service would use again and handy drop off service:)
09/11/18 by jojo
Great service
09/11/18 by adriangalbincea
Reasonable price for posting larg item, easy to purchase
09/11/18 by Customer
no printer for labels required ????and as decribed delivered ontime with peace of mind saves going out in this horrible weather thanks again
09/11/18 by Anthony mallon
Good service.
08/11/18 by Gordon Howes
Excellent value, picked up & delivered with no fuss.
08/11/18 by Customer
Very good service, Efficient, quick and great prices.
08/11/18 by Customer
Over used Parcel Monkey a few times to shop to Chile and Mexico.
Its always arrived but sometimes its been held up in customs in the receiving country. This is out of the control of the courier.
Its the most competitive shipping site Ive found for international shipping and the cheaper Air Express service had always been through DHL. So it would make sense to always use this company.
08/11/18 by Customer
Always good .
One problem making changes on the weekend coases long delayes.
Wont be perfect until you have someone to
Talk too on the phone.
08/11/18 by Graham durrant
no complaints
08/11/18 by Customer
DONT USE THIS COMPANY, IV BEEN SENDING PARCELS WITH THIS LOT OF YEARS BUT AFTER TODAY NEVER AGAIN, CUSTOMER SERVICE IS A JOKE, NEVER KEEP YOU UPDATED,YOU HAVE TO DO ALL THE INQUIRIES WITH THE DELIVERY COURIER IF YOU HAVE A PROBLEM TO FIND OUT IF YOUR PARCEL WILL EVER GET TO ITS DESTINATION , NEVER AGAIN!!
08/11/18 by NEVER AGAIN
Fast, easy and well priced. What more can you ask?
08/11/18 by Customer
Second time using parcel monkey and another good job done, Ill be using them in the future and can recommend them100 %.
08/11/18 by Shell xo
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
08/11/18 by Kamil Kierzek
Dont use. Arranged collection for today. Collection never happened and no one from either Parcel Monkey or the haulier bothered to let us know. Parcel Monkey said there was nothing they could do but rearrange the collection. Not an option to take another day off in the hope the collection will take place next time.
08/11/18 by Sophie
Good service
08/11/18 by Customer
Delivered on time and in perfect condition. Would recommend.
08/11/18 by Donald Crossley
Excellent price compared to Royal Mail for exactly the same service
08/11/18 by MICHAEL
80% sucess rate, when they fail dont expect too much as in compensations. Last experience was the worst 30 plus for a 48hr delivery.
08/11/18 by Miling
Good service, goods delivered in good time. Slightly expensive though.
08/11/18 by CBarryustomer
Very good service. Good contact
08/11/18 by Customer
Never sent parcel abroad before, you’re delivery prices were the best. Straight forward directions from packaging to labelling From UK to USA delivered in 6 days. Parcel could be tracked, I will definitely use your company again
08/11/18 by Customer Mrs K Scriven
What a great site you can send parcels by numerous carriers and they will collect from home.Originally I found the site because I wanted a parcel collected,it was an e.bay seller who stipulated collect only and because of this i was able to get a better price. Everything worked like clockwork paid by pay pal,a real saving of energy too with no trips to the post office.
Winners all round
08/11/18 by Michael Fairclough
Parcel Monkey was fine - the system worked well and the price was great but I went through them with DPD and the person at the drop off point was a disgrace. Rude, unhelpful and quite frankly I will never go back there.
However Parcel Monkey itself and how they performed were very good - I would certainly use them again but possibly choosing a different courier and at the very least a different drop off point.
08/11/18 by Sharon
Excellent service, affordable prices
08/11/18 by Kitty
Parcel Force Collected our parcel ( a large China lamp) from London on the day stated. It arrived undamaged in Crete 6 days later. Parcel monkey found the best price and best company for our needs.
Thank you
08/11/18 by Janet Liokalos
Was expecting 48 hour delivery but it wasnt clear that Saturdays were not included, unless you pay more.
08/11/18 by Tom
On time delivery... Very professional service.. Highly recommended to any one of sending their parcel goods.
08/11/18 by Mubarak Khan
EXCELLENT, EFFICIENT COLLECTION POINT AND EVEN BETTER TRACKING SERVICE INCLUDING A PRECISE DETAIL OF DELIVERY ACTION.
08/11/18 by BRIAN SMITH
Excellent service
08/11/18 by Customer
Again , a great and professional job from Parcel Monkey UK .
08/11/18 by Joao Soares
I have been using parcel monkey for years and Ive always found it easy to use and competitively priced
08/11/18 by Customer
Great service, will be my first port of call for all future parcel and large package deliveries. I am telling all my pals.
08/11/18 by R Soudan
Easy to use, but DPD took 1 week to deliver a parcel to Essex. I had to send another parcel with Royal Mail in the interim Couldnt find a help option for an update - very annoying
08/11/18 by Active Papers
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