We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Terrible experience item was meant to be next day delivery 2 weeks later and 5 failed attempts from the courier the item arrived back to myself as buyer could not take any more messing around. Arrived back damaged and torn basically said it wasn’t packaged probably and should of been in a box. A super king size mattress in a box? If it wasn’t suitabley wrapped you should never of taken it! In the end offers to reimburse my shipping fees as they broke the contract was told I would get them in 24 hours now almost 3 days later guess what not received terrible company and customer service is shocking you have lost another customer
13/09/18 by Peter
Collection prompt and when specified and large fragile parcel comprising of a carbon fibre bicycle delivered intact with great feedback from recipient . Highly recommended service from Parcel Force booked through Parcel Monkey .
13/09/18 by Lee C Crosby
Parcel Monkey were easy to deal with, too bad Parcelforce damaged my package!
13/09/18 by Scubajoe
Delivery was made as mentioned without any hiccups.
Will definitely use the courier company again
13/09/18 by Igsaan Baradeen
I use Parcelmonkey a lot and sent some metal wall lights recently by Parcelforce via Parcelmonkey. Great service when it works but when there is a problem their Customer Service, contact us, live chat ... all are appalling. I pack everything well to avoid any problems but sometimes it still happens.... of the 4 x wall lights, 2 were broken. I spent a week sending photos, invoice, descriptions etc. and finally they came up with aha they are antique.. not covered so no compensation. They are NOT antique as I pointed out to them straight away. I sent details of their listing description Vintage antique style. They are no more than 20-30 years old if that, just reproduction. They havent even bothered to reply and I can find no way of contesting their decision. An antique, by definition, has to be at least 100 years old. These are clearly not so my claim is valid. There is nothing in the terms and conditions to define Antiques. I sent via Parcelforce and they define Antiques as objects over 100 years old.
13/09/18 by Denese Thomson
Excellent - website & delivery options were clear and much better than using the big name courier companies services directly
13/09/18 by MR A K
Great service & so easy
13/09/18 by Virginia
Once more a great service at affordable price.
13/09/18 by Derek Irlam
Parcel collected promptly from my home and delivered to customer as planned. Would defiantly choose again. Mine was a large 20 kilo parcel and the price for delivery was very reasonable.
13/09/18 by Anne Stuart
Booked and paid, waited in 4 times and no one turned up! Still no refund or apology from Parcel Monkey.
13/09/18 by Moggy Williams
Excellent service once again, delivered on time.
12/09/18 by Mum2five
Fantastic, very reliable and straight forward to use and driver was very pleasant. Would definitely recommend and use again.
Great stuff, thanks Mr & Mrs McCarthy.
12/09/18 by Mr & Mrs McCarthy
Do not use, go direct to a courier, I’ve had no end of problems with item not being collected (twice in the same week after me rebooking!) and they just tell you that they are a comparison site and they cannot be responsible for the couriers, in the same sentence they say don’t contact the courier directly. Absolute shambles will never use again
12/09/18 by Customer
Excellent service. UK to a small village in India in 4 days. 1/3 rd DHL cost. Whats not to like.
12/09/18 by Customer
Door to door UK to Cambodia in 3 days. Great value and service.
12/09/18 by Hugh W
Fast and easy to use.
12/09/18 by Me Andrew Goodwin
Perfect. Delivery was made within 48 hours.
12/09/18 by UM
So easy to use and a great way to find the best rates. Will be using this service more within our business in the future.
12/09/18 by Becky Otter
I sent 4 boxes to Germany. There were no problems whatsoever.
12/09/18 by Peter
Smooth and quick ,highly recommended to everyone
12/09/18 by Natalia Struz
Picked up within the hour, shipped abroad and arrived at destination within 3 days all perfect, cannot recommend highly enough will be using this service again and for most of my future shipping was less than half the price of Parcelforce and yet was shipped via them and picked up by them
12/09/18 by John Davis
best price ever, this is the best you will get, if you traveling by plain you drop your case at drop off point and it is delivered to your door, no humping to and from airport, also check the price i saved £5 doing it this way, do hope when they read this they dont put there price up as i am telling everyone to use this service
12/09/18 by Annie P Leighton
Faultless performance by all concerned. Even parcelforce - 48 hour service collected Thursday and delivered SATURDAY morning - amazing
12/09/18 by Rugbypeterb
I had to send 2 packages home, both containing personal items. The first one arrived on time even though they completely smashed my parcel (I was lucky enough and all my items were intact and nothing went missing). The second one however, never arrived at the destination, and has been stuck in a different country for over a month. I tried to contact ParcelMonkey to understand what was happening and it was one of the most difficult things I have ever done. First of all, they put different people answering your queries for every message you send, making it really difficult for you to understand whats going on and have some decent help, I had to describe my item and its content 3 times to 3 different people, which was a big waste of time, and they all told me the same thing: ok we will try to contact the courier. Obviously, it took a week and they had no useful answer from them. Finally, someone decent came along and they managed to speak with the people in the country where my parcel got stuck, only for them to say that they cannot find my item. It was wrapped safely and contained lots of personal and important items, and it is really upsetting that they were not able to locate my item and that Parcel Monkey was so slow with their replies and gave little help even though they sounded really apologetic. Now I am left claiming my missing items with no idea on where, how and with whom my parcel disappeared.
12/09/18 by Veronica
On the money, first time Ive sent abroad, worked a treat and not expensive.
12/09/18 by P Richardson
Very good service
12/09/18 by Greg
As a business selling on amazon & ebay and our own website we have deals in place for daily collections from parcelforce & royal mail. It is more efficient and cost effective to use Parcel Monkey for occasional packages. Or at least we thought so. We had a bad experience with them in 2016 but came back again. We have now had another shocking experience with them. We shipped a 2KG parcel to Spain for a customer who paid £140 for their order. Parcel Monkey charged us £28 for the delivery. After 2 weeks the customer enquired as to where the parcel was. Tracking showed it was left at a post office in Madrid and customer was advised to collect it. The customer however said that no one attempted to deliver at their business address, which is fully staffed during business hours, and no card was left informing them of where the package was. The courier simply did not do the job they were supposed to. Trying to communicate with a courier is impossible through parcel monkey. Trying to have parcel monkey communicate with a courier on your behalf is also impossible, you send messages which they respond to next day. The level of customer service is practically non existent and it simply isnt good enough when you are trying to communicate and facilitate a new delivery to suit the customer and the level of disorganisation is exacerbated when you have a courier in a foreign country and a foreign customer. As the time was nearing the point where parcel would be automatically be returned to sender we desperately tried to resolve this issue but we wasted several hours on the problem and got nowhere. Parcel was sent back to us. We were offered to pay another £15 to get it back or have it destroyed. So now we paid £43 for a courier WHO DID NOT ATTEMPT TO DELIVER, we had a customer who claimed their money back from Amazon, left us a very negative review because they were unhappy that tracking said delivery failed because "no one was home" which was an outright lie from courier. Parcel Monkey offered us choice of destroy parcel or fork out £15 for return of items. They stated the parcel "has been returned to us because despite making several attempts the courier was not able to deliver the item." Parcel monkeys own tracking showed the parcel was apparently NEVER ATTEMPTED TO BE DELIVERED ONCE NEVER MIND SEVERAL TIMES. In fact parcel monkey tracking shows the parcel taken to local post office on the basis customer "requested later delivery" whatever that is supposed to mean??? Customer said they did not know what this was about, they did not request anything, no one ever came near them about the parcel, no one informed them of its whereabouts. Despite our efforts to have this item redelivered the tracking does not show any movement or attempt to redeliver. PARCEL MONKEY customer "service" just basically LIED TO US. IF YOU WANT TO USE A COURIER SERVICE, DONT BOOK IT THROUGH PARCEL MONKEY. DO NOT USE PARCEL MONKEY. BELOW IS THEIR ACTUAL TRACKING (read from bottom up) IT DOES NOT SHOW ANY ATTEMPTED DELIVERY. 29/8/2018 19:30 International Hub Arrived in the UK 3/8/2018 20:51 Delivery Agent - SPAIN…+Delivery Agent - SPAIN Addressee requested later delivery 3/8/2018 13:36 Delivery Agent - SPAIN…+Delivery Agent - SPAIN Received at delivery depot 3/8/2018 11:27 Delivery Agent - MADRID AP CORREOS…+Delivery Agent - MADRID AP CORREOS Tracked in destination country 3/8/2018 8:56 Delivery Agent - MADRID AP CORREOS…+Delivery Agent - MADRID AP CORREOS ARRIVED IN DESTINATION COUNTRY 2/8/2018 10:40 International Hub Exported from the UK 2/8/2018 4:20 International Hub Prepared for export 2/8/2018 0:00 International Hub Sorted for export 1/8/2018 16:59 Londonderry Depot On route to delivery depot 1/8/2018 15:56 Londonderry Depot Collected
12/09/18 by gerard heaney
Absolutely shocking, no collection, no explanation, has ignored all my requests and havent refunded me.
12/09/18 by Victoria Fairman
Reviewing this company having received an item delivered using Parcel Monkey. The item arrived damaged, and the seller made a claim for compensation. I sent several pictures clearly showing the damage which Parcel Monkey rejected. A visit to Spec Savers would seem an ideal staff outing for Parcel Monkey employees.
12/09/18 by Steeko
great service - kept to agreed times and kept me updated all the way. Particularly happy because I was returning a (well wrapped and packaged) guitar and experienced no problems or delays :) used parcel force worldwide through parcel monkey, but parcel monkey made the process simple and straight forward, giving me a variety of delivery options to choose from.
12/09/18 by Customer
I’ve sent parcels from the UK to Germans twice now and they all arrived in a good condition and quickly !
12/09/18 by Customer
Fast easy way to send parcels cheaper than the post office
12/09/18 by John Rawstron
I don’t recommend it . My parcel wasn’t collected. I been promised a refund and never received it . And have never communication back after . Waste of money
12/09/18 by Julija Novikova
I would recommend it
12/09/18 by Customer
I was surprised how cheap it was to send a 23kg parcel that contained a complete desktopPC system (tower, screen, keyboard, speakers etc). For under a tenner I couldnt believe it. Collected without fuss next day. No complaints from the recipient, so I assume they got it OK.
11/09/18 by Customer
Very easy to use service and parcel delivered on time at a reasonable price
11/09/18 by Customer
Quick, good price and easy to sort out!
11/09/18 by Francesca Jenkins
Having previously used another company, who quickly went downhill, losing parcels, I have been impressed so far with their service.
11/09/18 by Customer
arrived with me in remote village after 7 days. that is very good service and tracking was accurate from the website. many thanks
11/09/18 by Customer
Sent a parcel from Belfast to Banff, Alberta and it went quickly, arrived early and all in good nick. Really pleased with price to do this as well.
11/09/18 by Clare G
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