We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Quality service.ease of use, speed of service and prompt delivery make this my preferred parcel delivery option.
29/10/18 by Elaine
I give Parcel Monkey 5 stars. They always pick up my parcel on the time and date that they sent me, In addition my parcel always arrived on the date that they told me. I have uses Parcel Monkey for the past eight years. Sending parcels to my family not only in the U.K. But also to my family and friends in France and Australia.
29/10/18 by Tricia G
Appalling experience. Parcel was misdelivered three times, even though the address was a Collection point. Now I have the choice between destroying it, or paying twice the original delivery cost to get it sent back to me, where I will have to pay to get it redelivered (obviously this time using a different service). Any attempt to get into contact just puts you through to ineffectual, poorly scripted and asinine web chat. Astonished that I have to pay for someone elses mistake.
29/10/18 by Philip Dennis
Website was great easy to use. Parcel force on the other hand was a joke......
29/10/18 by Customer
Failed to collect parcel for one week (so far) shambolic.
29/10/18 by clive
Parcel delivered on time and on good condition so great for me and recipients.
29/10/18 by Carol Palmer
As a small independent business owner, a courier is effectively an extension of my business. I spend £££ buying and paying to store boxes, bubble wrap, polystyrene, air bags and brown tape with tons of ‘FRAGILE’ wrap and then spend hours wrapping items to account for carefree handlers or those on such a tight timeline that their attitude to every parcel is chuck and drop. What happens to these parcels en route if they arrive to my customer snapped or broken? Twice this happened in the same week. Refunds/replacements, disgruntled customers who are inconvenienced, unlikely to return to purchase again, time spent emailing over matters out of my hands I have entrusted to you. YOU do this to my business. It borders on sabotage and you seem to have pipped airport baggage handlers for having a bad rep #thumbsdown
29/10/18 by Linda
Excellent all round service, easy to use website, good prices, great choice of service, easy to book, delivered as expected very please will use again
29/10/18 by alison Barber
Absolutely shocking I guess it’s all fine if it goes to plan but if you miss a collection and want to speak to someone....forget it!
29/10/18 by Mr Marston
First time I have used Parcel Monkey but I am very impressed.
29/10/18 by Paul
Easy to use and exceptional service
29/10/18 by Rachael
All good - collected as arranged and delivered quickly and safely with good communication throughout
29/10/18 by Redmagster
Excellent Service. The parcel arrived on its destination so fast!!. I highly recommend this company!!!
29/10/18 by Customer
I used Parcel Monkey to send two boxes from the UK to the UAE. I paid for the three day express service however only one box arrived after 4 days and the second box arrived after 5. I also had to pay just over £100 in import duty which I wasn’t expecting - it would have been helpful if, at the time of sale, Parcel Monkey warned that imports from the UK were subject to import duties. My boxes did however arrive in one piece and the price was the most competitive I could find (although I do wonder if I would have found a cheaper offer if I wasn’t looking for a three day express service ...)
29/10/18 by Khsjsks67
Great service, just have 1 bug, when you sending to UK there is some addreses with NAMES WITHOUT NUMBERS, and system doesnt let to send parcel without numbers on address!
29/10/18 by Customer
Couldn’t fault this company parcel arrived safely and on time
29/10/18 by Customer
I booked a delivery with a 4-7 day service. I wasn’t made aware at the time of booking that, once dropped off, the parcel may sit for several days before it’s collected by the courier. This is, in fact, what happened, meaning that from the parcel being dropped off, we have actually paid for a 10 day service.
29/10/18 by Sara
Easy to arrange and parcel arrived In France within the 2 days as stated and kept informed all the way.
29/10/18 by AUDRA
Very fast delivery
29/10/18 by Lukáš Váhala
always a good service,
29/10/18 by scooby gaz
great service. Have used it couple of times and never any issues. Thanks
29/10/18 by Miss C Cicho
Perfect great service easy and very fast no problems
29/10/18 by Customer
Hi I would like information if my parcel was delivered. Thank you Mary Clilverd 18 Dunn close Southsea Portsmouth Po4 9tx.
29/10/18 by Customer Mary Clilverd
Will use these people every time had no always helpful
29/10/18 by Richy
A day late for collection
29/10/18 by Customer
Service simple to use, great price and item was delivered within a few days. Will use again
29/10/18 by Sarah Pilling
Perfect thanks
29/10/18 by Mahmoud Nur
Excellent service. Needed a parcel delivered asap.Picked up and delivered on time. Driver was polite which makes a change. And to top it all their prices were the cheapest I could find.
29/10/18 by RL Customer
I received my package in 2 days when it said it would take between 3-6 days to be sent from UK to bahrain. booking the delivery was so simple and easy and helpful proforma invoice all done by parcel monkey and so cheap
29/10/18 by Customer
Quick, easy and good value. Used the collection service, ordered at lunch the day before. No issues.
29/10/18 by Matt
Great service, picked up when booked and dropped off on time
29/10/18 by Customer
Couldn’t want for a better service, collected on time and arrived 1 day earlier than expected, kept informed every step of the way
28/10/18 by Customer
Dont ever use this service!!!! Awful stay away they are only good untill something goes wrong. In my case Ive had a parcel missing via dpd been 5 weeks still no update you cant talk to anyone as its only online service that no one responds to. Paid extra to cover insurance what a waste of money. Cant contact dpd because I used this Mickey mouse parcelmonkey website!!! Upon checking dpd charge the same as parcelmonkey no saving and if anything does go wrong you can speak to a human being that cares and understands. Cant beat using royal mail. Parcelmonkey no body regulates them they are crooks. STAY AWAY BEWARE PLEASE READ REVIEWS BEFORE YOU SEND ANY PARCELS TO THESE MONKKEYS
28/10/18 by Customer
Was easy to book the courier service and track the parcel once collected by the courier. However, there was conflicting information on the website regarding restricted items which was a little confusing and I wasn’t able to see what time the courier was arriving to collect my parcel so had to wait in all day without an estimated time of arrival.
28/10/18 by HJW
Excellent service
28/10/18 by Customer
Fantastic service, good rates and reliable. Does what it says on the tin!
28/10/18 by Sinead Gilbert
Very simple process. Competitive quotes. Efficient all round
28/10/18 by Mr Dermot Clancy
Easy drop off and FAST and traceable delivery
I am impressed
28/10/18 by Ida Meye de Souza
Great service
28/10/18 by Alan
Just fine, thank you.
28/10/18 by richardnorth
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