We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Everything went smoothly and as planned although delivery was a little later than I thought it would be.
19/11/18 by DH
Perfect service. Cheap, quick and faultless
19/11/18 by Customer
Really convenient to use the website and good price comparisons. Would highly recommend.
19/11/18 by Senthil
excellent and fast service. will use again!
19/11/18 by Customer
Great service from this site - Real easy to compare courier costs & then arrange.
19/11/18 by Robin
Excellent service
19/11/18 by GILCHRIST
brilliant service
19/11/18 by Phil
This is one of the most awful services that I ever has experienced. with parcel monkey I would suggest that never do business. I have made an oder to deliver a parcel, since the pickup driver was all over the place, did PM did not have any way of communicating with the field delivery people, I had to cancel the order. Since then 5 days has gone not way of getting my money back. Always saying that the "Apologies for the inconvenience have caused you. Please be advised that this has been handled by our relevant department. They will contact you directly regarding your claims." or " Please be advised that I have re-chased this matter with our Refunds Team. " and "They will be contacting you shortly." all the time. Just seen the same script all the time. No way of directly talking to anyone. No CONTACT NUMBER !!!! not even a foreign number to contact them. Just taking the customer to wait. NEVER USE THIS SERVICE.
19/11/18 by Dilshan Jayatilake
Easy to navigate and select the most appropriate service. No complex account to set up in order to use.
19/11/18 by Customer
Very pleased great service . Parcel arrived safely . Will use parcel monkey from now on very reliable . Thank you
19/11/18 by P channing
great thank you.
19/11/18 by Satisfied Customer
Prompt and professional.
Wish you could provide your own tracking system
19/11/18 by Angela Thomas
Super, easy to follow and efficient service. I would recommend this courier service having used it twice now, a satisfied customer, thank you.
19/11/18 by Mrs Leila Anderson
Fantastic service, all updates and notifications received.
19/11/18 by Customer
Labels were over 3 hours to arrive by email - usually
19/11/18 by Customer
Perfect service ????????
19/11/18 by Colin
1st order completely ignored. 2nd took 5 days to collect and 5 days to deliver. This being Parcelforce 48. Complained and was told I would be refunded. Contacted again as no refund....... to be told that they have changed their minds and wont be refunding me. This fiasco has cost me £1000s in lost man hours and stock delays. DO NOT USE. I repeat......DO NOT USE.
19/11/18 by Peter Long
Never had problems, prices are amongst the best available.
19/11/18 by Customer
Dreadful company. Failed to deliver. They didnt know where the parcel was and 10 days later they still dont. Customer service non-existent.
19/11/18 by Moira Carson
Excellent service.
19/11/18 by Abbey
The service was exactly as promised. No complaints!
19/11/18 by Philip Thomas
From UK to Spain in 5 working days a great service. Have used pick up from home and drop off to shop and can recommend both of these services. No problems at all.
19/11/18 by Anon
usavo parcel 2 go e da quando hanno eliminato lassistenza era diventato un incubo;
con parcel monkey live chat funziona sempre e email service anche; molto molto bene
19/11/18 by FILIPPO
Ok always good service
19/11/18 by Vincent
Great parcels got there in 4 days.no problems
19/11/18 by Bob.
Fast shipping,secure and ponctuel
19/11/18 by Customer
Took four days to eventually pick up what should have been a next day collection!! Poor communication - only responses to my chasing emails!!
19/11/18 by Peter Lawson
I do not recommend that company. If they fail - you can not get in touch with them by any phone line. They dont inform you about any delay or not collecting your parcel. You can wait forever and no one will let you know neither help you with that. NOT RECOMMENDED.
19/11/18 by Jonathan Burlow
Easy to use and easy to track!
19/11/18 by Customer
**** company! You pay, but they even dont inform you that your purchase hasnt been collected!! NOTHING! When try contact them and you type not nice words to this dull people - they block your account!! Can you imagine? they block you possibility if typing to them! and, of course, there are not any phone numbers to this suspicious company.
19/11/18 by pawel
Chose a 4-5 days delivery to my home country ( ASEAN ) and it arrived as expected with perfect condition.
As long as your paperwork is complete, it will be fast and efficient.
Highly recommended!
19/11/18 by customer
this is the second time this company has not delivered this parcel that I have paid for (twice!) and now they want me to pay another 15GBP to get it delivered back to me, that is outrageous! I have provided the correct address and a mobile number from the person who has stated they have been in all the time the supposed deliveries were but received no card, no call - NOTHING! This is absolutely disgusting service!!!
19/11/18 by Mr Turner
I have used Parcel Monkey before and am very happy with the service they provide. Easy yo book online and to track item sent.
19/11/18 by Katharine Ronan
Great, reliable service as usual.
18/11/18 by Graham
Very fast delivery and affordable prices thanks monkey...
18/11/18 by Www.hommix.co
very fast delivery and great company
18/11/18 by Customer
Quick, easy and good value! They were prompt in updating me and parcel arrived on time. Have used alot.
18/11/18 by tyla russell
They did a very good job, very happy with it and definitely I am gonna use it again. Id recommend it to anyone.
18/11/18 by Luigi Di Pietrantonio
Great savings, I used Parcel Force via Parcel Monkey and dropped my parcel off at my local post office they told me that exactly the same postage would have cost me an extra £9.50 if I purchased it direct from them!
18/11/18 by Suzanne
Good price and excellent service.
18/11/18 by PAS.
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