We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Easy track the parcel. Clear details given. Information about how to prepare the parcel for sending and easy to print labels Only took a couple of days to East coast of America. Pleased I used Parcel Monkey.
09/10/18 by Deirdre Connolly
Easy to use website, very competitive rates and wide selection of carriers.
09/10/18 by Astra Lighting
Quick parcel pick up and quick delivery to my customer. Very good prices.
09/10/18 by Customer
PAID FOR NEXT DAY DELIVERY. PARCEL WAS NOT COLLECTED UNTIL NEXT DAY, AFTER CONTACTING THEM ON THE DAY IT WAS TO BE COLLECTED AND THE NEXT DAY. SO MY PARCEL REACHED DESTINATION AFTER 72 HOURS INSTEAD OF 24 HOURS. NO COMPENSATION GIVEN. THIS HAS HAPPENED BEFORE AS WELL!
09/10/18 by Peter
Brilliant service. Could see exactly what was happening right through the process.
09/10/18 by Nick D
Great service
09/10/18 by Mandy
Website easy to use and delivery to France very fast. Despite a new double layered box, it was damaged quite badly and one item had gone missing through the large split in the side. Not Parcel Monkey’s fault, but perhaps won’t choose Parcelforce as an option again.
09/10/18 by Jon
Easy to use and service went smoothly. Impressed!
09/10/18 by Customer
Great service ⭐ ⭐ ⭐ ⭐ ⭐
09/10/18 by joseph mc menemy
Excellent service! I use parcel monkey every time i need to ship to Greece and will keep using them!
08/10/18 by Mike V
Great value and easy to use
08/10/18 by Chris Wong
Good Service
On Time
08/10/18 by Customer
very efficient service, will definitely recommend
08/10/18 by S Burgess
I was impressed with the price available when compared to buying direct from Parcel Force and compared with similar sites. The process to register was easy and straight forward and the booking and payment for the service was smooth without any issues.
This is my first time using Parcel Monkey and I hope that any future dealings with them will be just as good.
08/10/18 by Dominic
Sent parcel via Courier which turned out to be UK Mail with no notification. Parcel wasnt returned to depot by courier in time to be sent on so missed next day delivery. Communication confused and time consuming. Not a good experience.
08/10/18 by Trisha
CHEAPEST BY FAR AND DELIVERED.
08/10/18 by WILLIS KABAMBE
Perfect end to end service.
08/10/18 by Customer
lost parcel that we sent. but because we didnt report in certain time would not look into it. Even though we called and they said they knew exactly where it was. Service is fine until they lose something
08/10/18 by luke harrison
Really good service fast delivery
08/10/18 by Mrs Pauline Hill
fast and vreliable
08/10/18 by Customer
really easy to use and arrived really quickly in the USA - price great too
08/10/18 by NIKKI4GILES
Excellent service and delivered to rural west of ireland from uk within 2 days as promised
08/10/18 by Customer
Couldnt be easier 5*
08/10/18 by MR NORMAN HANMORE
A very simple process from obtaining the quotes to dropping the parcel off at a local pick up point. Parcel was delivered quickly too!! Would recommend anyone to trip this company
08/10/18 by Julia Anderson
Once you have navigated the on-line menu and ensured you comply with international customs requirements (and double checked the weight of your parcel !) it is simply a case of going to your local Post Office and handing it all over. Reasonable prices combined with an accessible on-line tracking process and the very important local link means we prefer to use this service.
08/10/18 by Small Business Customer
excellent service and very reasonably priced. Will use again
08/10/18 by Michael Richards
Very clear interface, very good search results, easy purchase and checkout. Go to website fro sending parcels nationally and worldwide
08/10/18 by Helena and thanks for your order
Everything went fine.
One small issue is that the tracking wasnt clear whether both items had transported together.
Apart from that, I would definitely reccomend using again
08/10/18 by Vince Roberts
Brilliant service and very reasonable price
08/10/18 by Customer
Excellent service. Parcel arrived at destination within 2 days.
08/10/18 by Customer
Great service!
08/10/18 by Customer
Great price and prompt service. Simple user friendly website made the whole thing a breeze.
08/10/18 by Mr S. Brown
Pretty good.
Online tracking function was pretty bad once it reached the destination country - but delivery came on time and I could work out roughly where the parcel was.
08/10/18 by David
Prompt service, although being new to Parcel Monkey, I accidentally used the business service, not person. Will know for next time.
07/10/18 by Natalie
Perfect. Fast delivery good price. Just needs to improve the label sending time to email.
07/10/18 by 123456
Arranged a pickup, all went to plan, thanks.
07/10/18 by G Coombs
Not had any problems with use and would use again.
07/10/18 by B Wilks
Great service
07/10/18 by Hilary Parr
Parcel was due to be picked up on 1 October. It is now 7 and is still not picked up despite 5 follow up phone calls to parcel force
07/10/18 by Matthew Arnold
Straightforward to book a carrier, competitive prices
07/10/18 by alan
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