We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Great service and prices very easy to use
18/11/18 by Declan HAZLETT
Satisfactory service as always
18/11/18 by Customer
This company is shocking. I booked and paid for a courier to deliver a parcel which they lost. I have been contacting them for weeks now with absolutely no resolution, just denial that the parcels are lost. I would not use again or recommend them at all.
18/11/18 by Lucy Smith
Brilliant! Order was processed almost immediately. Delivery was received one day later. Can not fault any aspect of their service. Highly recommend!
18/11/18 by Happy Customer
Great service but paid for 24hr but took 48hrs instead. Would be good to have a rough collection time. Otherwise great.
18/11/18 by Sarah
Easy to arrange - excellent service and price
18/11/18 by Customer
Took a bit longer than estimate but just tracked it and told that it has arrived in Cape Town and will be delivered on Tuesday so at least it is nearly there
18/11/18 by John Jordan
Smooth from start to finish, 24 hour collect and delivered.
18/11/18 by William Bantry
parcel still not arrived after 16 DAYS to Norway,
18/11/18 by Customer
Absolutely 5* service and prices, thank you.
18/11/18 by Customer Tony
Speedy Pick up and delivery and I was assured by the tracking service which kept me up to date.
I have used Parcel Monkey before and will definitely used again.
Great service and communication all round
Thanks Paul
18/11/18 by Paul
Yet again Parcel Monkey have excelled themselves. After being dropped off at my local UK post office on a Monday morning at 11am , a 10kg parcel arrived in Cologne - Germany on Wednesday morning at 10am at a cost of £13.00 - amazing value - amazing service !
18/11/18 by Mrs SANDRA MITCHELL
Very easy to use and compare prices.
18/11/18 by Trace
I has not heard of this service. We live in Hong Kong and needed 4 wwdding albums and 2 cds to be sent from UK. Everywhere else wanted £120+ but parcwl monkey did it for £45. The service was great. We booked it from Hong Kong to arrange th collection and delivery. We reveived the label and emailed the link to the sender and had the parcel within 3 days. Very pleaseed with the srvice.a*
18/11/18 by chrian Brown
When I booked the parcels I understood they would be delivered in about 2 days from colllection. Although they arrived safely etc, the service took 6 days for one, and 7 for the other. I am also confused why parcels delivered by the same company can vary so much for the same parcel. Why also when the contents are 100% legal for transportation to overseas, and you type a word they don’t like, do they refuse the parcel. Why also when binding a parcel with string which can assist the carrying/ handling, do companies refuse the parcels also.
17/11/18 by NICHOLAS GIBB
Straightforward , convenient, good value for money
17/11/18 by Julieann Currie
Excellent service.????
17/11/18 by ShuSha
Have been sending parcels to my daughter Germany using Parcel Force/GLS for over a year, price is unbeatable as well as the service. A parcel up to 20kg for £14 and delivered in 48 hrs what more can you ask for.
17/11/18 by Customer
No issues posting from the UK to a mate over in the USA. Went well, only 4 days to get there, perfect.. A bit pricy I guess but thinking of how far its going its still not so bad :)
17/11/18 by Phillip Reed
Highly recommend - Reliable service.
I had a large fragile item to send and didnt have a clue what to do. Parcel Monkey UK was recommended to me so I checked out their website. I followed the on-line instructions and three days later my parcel had arrived, undamaged and the cost was far less than I had anticipated. You are required to accurately weigh and measure your parcel (which youll need to do in order to get a quote) and then choose from the list of couriers provided. You choose when you want the parcel collected and can track every stage of the process via a link in the e-mail Parcel Monkey sends on receipt of purchase. A very quick and efficient service, so I would definitely use Parcel Monkey UK again.
17/11/18 by customer
Ordered online, put in weight and dimensions of my parcel. Took it to a drop off point. Tracked it online. All for a great price! Thank you ????
17/11/18 by Jamie
The parcel arrived well and on time.
Thank you!
17/11/18 by Customer
Straight forward service and delivered parcels in good time.. super reasonable prices too. Highly recommend them and will use them again.
17/11/18 by Ali sharpe
Very good service as promised
17/11/18 by Antony Clark
Parcel arrived a day later on Spain than message said it would but otherwise quick. 6 days to deliver parcel from UK to spain
17/11/18 by Donna Carter
Shipment never collected from the sender. And also got no update from the company. I
17/11/18 by Hitesh sidana
Great service, fast and professional
17/11/18 by Customer
Rubbish ! 7 days on and the parcel still hasn’t reached its destination
17/11/18 by steve woodcock
Excellent service. Collected on time
Updated throughout as to progress on delivery. Notified of time of delivery and my parcel arrived exactly on time. Very impressed
17/11/18 by Ann Chapman
Brilliant service!
17/11/18 by Customer
Excellent service. Two large boxes delivered to Italy in 3 days.
16/11/18 by AMN
Excellent service, I use this company regularly, and have recommended it to several of my friends. So much easier and cheaper to send things abroad than taking a suitcase on a plane.
16/11/18 by Mr Robin A Daish
Simple, efficient & good value. Easy to track parcels progress.
16/11/18 by Amanda
Great tool, I only use Parcel Monkey now, fast and efficient service.
16/11/18 by Customer
Brilliant as ever. Though must admit for large parcels I did find it cheaper this week through parcel2go. Hermes courier.
I will still use parcel monkey more than any other one
Many thanks
16/11/18 by Customer
Very good, as always!
16/11/18 by Paul Moss
The prices and service are pretty good. But make sure you book at least an hour before you need the parcel collected or intend to drop it off as it takes forever for parcelmonkey to generate a label. Not sure why as many of the competitors are able to do it instantly not 3/4 hour later.
16/11/18 by James
Everything went fine, service ordered, parcel collection, the delivery and tracking.
To be expected? Thats what paid for.
Better.
Search tool gave choice of who to use, their services and prices.
Realised I could book for tomorrow, or some would collect today if booked by mid/late morning. The latter is what I did and it was fine.
There are many couriers but this comparison site gave me options, more than would have thought. By extension, ParcelForce were selected and did the task fine.
My first experience and it was good all round.
16/11/18 by Paul MacLeod
Very trustable company. Nice and quick service. Also you can easily track the parcel. And the price is within reason. I recommend Parcel Monkey everybody. Try it and be happy with this company.
16/11/18 by Customer F. Dobson
The deliDifficult to tracevery was just fine - quite an efficient. But billing is another matter. Nowhere on their paperwork do they show the costs and the money just dissappears from your account. Their confirmation email should show all costs and include the invoice. I cant proove, but I think i have been charged more than what was on the web - buyer beware. Would not recommend.
16/11/18 by Robert Young
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
