We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Excellent job. No issues. Great price
20/11/18 by PeteCustomer
Good prompt service would use again
20/11/18 by rosaleen bish
Easy to drop off at post office and competitive retakes. Delivered in a few days as expected.
20/11/18 by Rosemary and thanks for your order
Easy to book and collected on time
20/11/18 by Customer
So pleased. Once again it arrived in the USA in one piece and in 5 working days. Will be using again.
20/11/18 by Customer
Sent a parcel internationally and arrived a couple of days late, then got an email from Parcel Monkey stating the weight of the package was 14kgs heavier than stated when booked, absolute rubbish, I had weighed the parcel accurately before it was sent, and got charged an extra £14 because of this. DO NOT USE THIS COMPANY, you have been warned
20/11/18 by Gregor
excellent price. 27kg engine on a 24 hour service for 13 quid!
amazing
20/11/18 by Yan
Excellent, got there, took a bit longer than estimate but it got there all in one piece and it was at a fraction of what it would have costed with Royal Mail!
20/11/18 by Customer
3 Missed collections in a row with a time-sensitive parcel. Words fail me.
20/11/18 by R.A.
Good reliable collection and delivery service but needs a notification system as the better couriers have to save you waiting in all day for a delivery or collection I would be prepared to pay extra not to wait around for 8 hours
20/11/18 by michael floody
Good choice of providers, system easy to use.
20/11/18 by JP
Very impressed with the whole process. Easy to set up, print label and take to collection point. Very good price. Email communication excellent. Delivery UK to Eire in 3 days as promised.
Only slight negative was the slow drop off in a retail outlet - queue of customers wanting to pay for multiple items.
Will certainly use again.
20/11/18 by Robin Harris
It was a 2 day service and it took almost a week!!
20/11/18 by Pambo P
Absolutely disgusting useless company. Yesterday they said that would pickup my parcel from my postcode. They didn’t. They said they would today. They haven’t. I called DPD only to be told that it hadn’t been booked. Then, on the slowest, chat bot I’m told it had to be picked u from a drop off point! Asked for the drop off points address. Got a map with a blue blob on it and a list of drop off points miles and I do mean miles, away but not for the one in Totnes. Still waiting for the address. This is for a parcel being sent to someone who bought the contents from eBay. Very good for my rating on eBay. To cap it all it’s listed as DPD Pickup Express 24 ???????????????? not that DPD has anything to do with the dier service from Parcel Monkey. DPD at least have a voice on the phone that can tell you what is going on.
20/11/18 by Lin Lobb
Collected on time - delivered on time - An excellent service as usual.
20/11/18 by Paul W
Fast, eficiente, wonderful work...
20/11/18 by Roger
Brilliant service.. very prompt pick up and exceptional delivery time door to door.. highly recommend!!
20/11/18 by Carol Thompson
Simple and easy to use. Good prices will use again.
20/11/18 by Richard s
Utterly useless! My parcel was collected 6 days ago but still hasn’t made it to the international depot (under an hour drive away) where it is due to be shipped out. They have no idea where it is! Customer service is via chatbot; they don’t even have a call centre. I have had to contact the courier directly to find out what is going on. I fear I may have just lost hundreds of £ of personal belongings.
20/11/18 by Scott
Everything was so easy and quick!
20/11/18 by ekaterina dorey
Very helpful driver and very pleased with the two days delivery
20/11/18 by Customer
Excellent service..Thanks!
20/11/18 by Andrzej
Excellent service. The package collected from my home, delivered to Germany 2 days later. So impressed with the speed and efficiency. Would thoroughly recommend.
20/11/18 by Lilla Fitzwater
Great service!
20/11/18 by Customer
all good ,online , load info , print , done
20/11/18 by Mr. Clive Bolton
DO NOT USE THIS COMPANY! They take no responsibility for items entrusted to their care, and if damaged dont provide a refund to the value of the goods. Ive been short changed £200. They refuse to pay me the amount I paid. Use them at your peril. The clue is in the company name. Monkeys are paid peanuts - they dont care how they treat your goods.
20/11/18 by A customer whose experience could have been better
Great value next day DPD courier delivery, will use again
20/11/18 by Dave Chapman
Easy to use and it works.
20/11/18 by Philip Gibson
Great Service
20/11/18 by Chris Customer
They failed to collect the parcel with no notification. We rearranged. They failed again. Exactly the same happened the last time I used this service. I presumed it was a once off, but I wont presume that again. I wont be using the service again. Sad because it used to be really good.
20/11/18 by Customer
Excellent company.
20/11/18 by Brian
Professional service, very easy to use, everything explained and confirmed in an email. Definatly use this service again
20/11/18 by Customer
Great service, so easy to use and very reliable
20/11/18 by HLM
Great service ..speedy delivery from UK to Spain..I would definitely use again.
20/11/18 by Paula
Excellent service, very competitive prices and no problem with recent international Delivery.
20/11/18 by Gordon More
Easy. Convenient and great value!!
20/11/18 by jim
Still waiting for next day collection on 3rd day. No notifications or communication. Serious problems with the service. Never again
19/11/18 by oliver
Fast pickup, Speedy delivery to U.S.A.
Perfect
19/11/18 by R Barnard
Excellent service
19/11/18 by Dawn
Best prices and great service
19/11/18 by Customer
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