We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Im absolutely happy with this company, easy to order, courier pick up the package on next day, very fast delivery even to different countries. I definitely recommend!
24/11/18 by Alex
Fast and reliable service! Highly recommend and will definitely be using this service again.
24/11/18 by Mari-Joanna Rudd
As always parcel arrived on time , undamaged, fantastic price, great service.
24/11/18 by Customer
Great, great service, package delivered on time!
24/11/18 by HL
Update to a review I wrote 4 days ago. Despite Parcel Monkey telling me that my shipment had been lost and directing me to their claims department, it was found by the courier and has made it to Heathrow. It has taken NINE days to get 45min drive from Buckinghamshire to Heathrow! But I’m just relieved that it has been found to be honest. All the current information I have is from the courier with not a peep out of Parcel Monkey. There is still no tracking information on their website so I cannot confirm if the shipment has begun it’s international phase yet. I have zero faith in Parcel Monkey.
24/11/18 by Scott
Great service
24/11/18 by Paul Doncaster
Parcel sent to the wrong depot! I was furious as my son is in hospital and waiting for the parcel! I emailed CUSTOMER SERVICES 4 times with my complaint and did not even get a response. No apology, no compensation and no REFUND! Hence the parcel was TWO days late. I WONT use PARCEL MONKEY in the future and WONT recommend.
24/11/18 by Deborah Smith
Excellent service. Fast delivery.
24/11/18 by Monica
Plus: Clear and smooth booking of parcel. Negative: Apparent need of improvement on systems communication in case something does not to plan. Indeed, the first pickup of parcel by parcelforce not successful. No notification was sent of this, and of the subsequent re-scheduling of the pickup via Parcel Monkey website (which was easy to effect after it became clear that re-scheduling had to effected). The re-scheduling was dealt with by parcelforce declaring "parcel not available" and generating a new shipment no. This new shipment number was not passed to the customer. Fortunately, the result was not 2 zombie parcels lost in time and space, but delivery of the real parcel took place in a speedy and safe fashion -- trackable ex-post using the information of the now 2 tracking ids from the stickers on the box. Negative: One would wish a number to call and a person to talk to in such situations. Only contact via emial available. Set up such, that even just sending the message was not possible, though. Not good.
24/11/18 by Customer
Excellent – no reservations, I would recommend this company to anyone.
24/11/18 by Nita Pearson
Easy to compare prices with the parcel companies through the Parcel Monkey web site.
Easy to book parcel and download labels.
Very quick service, I took the parcel to the Post office at lunchtime Wednesday and it arrived at its destination in the South West of France at 9.30 am on the Friday.
Tracking easy to use.
Very satisfied with the service and I would definitely use it again.
24/11/18 by Tracey
great easy to use web site parcel delivered quickly
great service
24/11/18 by Jane Packman
Great service and delivered on time.
Very different to my experience with MyHermes where they just didnt pick up!
23/11/18 by Stuart
I sent two boxes from Florida to the UK. 80% of the items I sent were broken in transit. My items were bubble wrapped, and the boxes were packedwith packing peanuts. The large uhaul boxes were crushed. The clothing and cloth items that I sent now have a rank odor to them. I feel like Ive basically paid parcel Monkey $200 to destroy my stuff. I will never use your service again, and I will advertise in every expats group that I belong to that people should never, never, never use this company. Even the packing peanuts were flattened like paper. I have never seen such a horrible shipping job.
23/11/18 by Sherri S
Needed to send some heavy items back. Parcel monkey was excellent. They used parcel force. Great service. Would recommend.
23/11/18 by Customer
Seamless. No problems.
23/11/18 by Customer
Absolutely terrible! I waited in all day and they claim that someone came to another courier. They did not! They claim they put a note through the door. They did not! There is no phone support, so no one to actually contact when things go wrong. I waited in all day as they couldn’t specify a time to collect between 8am-6pm, only for them not to show up. And to top it off it takes 5 days for them to refund me my money. What a joke! I will not be using their “services” again.
23/11/18 by Michelle B
Booked Friday afternoon for a package to be picked up by Courier on the Monday for delivery on Tuesday....Email on Tuesday saying package will be collected Thursday for delivery god knows when!!! Took parcel myself 250mile round trip on the Tuesday!! Jokes!!! Will never use again
23/11/18 by Customer
Save yourself a lot of hassle and headache and dont bother with them. I paid to have a document shipped internationally. One week later, got a message saying the address was "undeliverable" (but I had mailed things there before). They gave me three options: well destroy the item (this was an important legal document), go to Southampton to pick it up (79 miles away), or pay even more to have us return it to you (is that even legal??).
23/11/18 by Fary
Pay Peanuts get Monkeys Terrible service lied about failed collection a terrible company avoid at all costs would be better off using pigeon post
23/11/18 by Mitch Richardson
Good service no problems
23/11/18 by Jason Mace
Arranged a collection day and took time off work to wait all day, only to see on line that it stated “tried delivery, customer unavailable”! I didn’t go out all day! Complete lies and bad management! Parcel Force said they would ring and didn’t to rearrange, but came on the off chance the following day, fortunately someone was in!
23/11/18 by Mrs Lucy Mason
Kept up to date with progress every step of the way,a large parcel to Australia arriving in 6 days
23/11/18 by Sue Elliott
Very Bad, Do not ever use them. Firstly they the service is very poor, no contact number only online chat unless. I need a answer and solution asap but got delayed three days. Then the packages got sent back to the uk and they ask me fro delivery charge for the return packages where I have to pay another £12 which is ridicules. DO NOT EVER USE THEM.
23/11/18 by Customer
Fast delivery but poor handling skills, equipment has been damaged during transport visible signs of not much care taked to deliver item
23/11/18 by Customer
Very efficient will use again
23/11/18 by James Foote
Good communication. Easy to use site.
23/11/18 by Christine Henderson
I have been using parcel monkey for a couple of years now sending parcels to Greece, always had a great fast delivery to Greece.
23/11/18 by Zelda
Great service. Parcel delivered to US within 3 days
23/11/18 by Richard Cooke
Thank you for delivering my birthday present to my nephew in Sweden on time and very quickly. Will definitely be using Parcel Monkey to act as Santa Clause to deliver my Christmas presents to Sweden too.
23/11/18 by Janice
Courier Global Forwarding Ltd Dawley Park, Kestrel Way, London, UB3 1HJ The parcel from swoon is there. Markg will deliver your Swoon parcel TODAY 15th November 2018 between 11:40 - 12:40 Your parcel: 15500250037217
23/11/18 by Isolde Dietz
this is the second time this company has not delivered this parcel that I have paid for (twice!) and now they want me to pay another 15GBP to get it delivered back to me, that is outrageous! I have provided the correct address and a mobile number from the person who has stated they have been in all the time the supposed deliveries were but received no card, no call - NOTHING! This is absolutely disgusting service!!!
23/11/18 by Mr Turner
Only 3, cause drive did not bothered to ring the doorbell and parcel was left behind the rubbish bins
23/11/18 by Customer
Booked Friday , picked up Saturday delivered Monday. Notified all along the way. Brilliant.
23/11/18 by Leon
Paid for postage online. Entered the correct measurements and weight of the parcel which was a tube with a poster inside. Later received a message from Parcel Monkey to say that Parcelforce had recalculated the volume of the item and decided that it should be charged at a weight of 4.5kg. The original weight given was 1.5 kg so thats over double. Ridiculous for a tube with a poster inside. Parcel Monkey charged me an additional £6.50 which they just took out of my bank account and when I tried to find out how I could complain the website said complaints should be referred to the carrier. Fortunately, my bank refunded me the money as it was cheaper than doing a chargeback. I wont be using Parcel Monkey again - if theres a problem you cant speak to them and they push the problem to the carrier even though you have bought the service from them- and I will steer clear of Parcel Force as their prices are a rip-off compared with other carriers and I have had poor service sending other items. So beware of Parcel Monkey- they like to take your money but if theres a problem they will wash their hands of it and you wont be able to speak to them.
23/11/18 by William Taylor
We have always found Parcel Monkey to be professional.
As they are just a broker, they arent involved in the delivery itself, but the goods have always been collected and delivered on time without a problem (we typically select Parcelforce as the courier from the available options).
23/11/18 by Jigsaw Puzzle Club
So simple to use sent two parcels to my grandkids in Canada was the cheapest I found and only took six days plus could track parcels all the way purple monkey for me all the time now thanks
23/11/18 by Customer Elaine wood
Excellent service
23/11/18 by Mrs Haley
Very easy to use great service as the parcel weight was 37kg. Thanks
23/11/18 by stuart
Great company, I was able to text the parcel & it was delivered to France in 4 working days
23/11/18 by Mrs J E File
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
