We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Easy to organise, easy to drop off at Sainsburys and delivered without any hassle to Germany in just a few days. Very impressed!!
26/11/18 by Satisfied customer.
Fast excellent service
26/11/18 by Elaine Hegarty
One star is too many Worst service I have ever received
26/11/18 by Tom
Did what it says on the website!
26/11/18 by Anne L
all good will use again
26/11/18 by Keith Young
Absolutely shockingly bad. The parcel was never delivered, I never had any email to say there was a problem locating the address, although other couriers had managed to find it and I had to PAY AGAIN to get it back! Never again, absolutely rubbish service
26/11/18 by Lorraine & Kim
Yes you have loads of 4/5 star reviews, But they do not count for anything if you can not deal with costumers who do not receive the correct service, so this would be a Zero star if I could ???? Parcel dropped off on the 12th, for a 4-6 day service to the USA, 14th at International Gateway, 23rd back at Hinkley, 23rd Back at International Gateway!!! 9 days still in the UK!! Case raised 22nd no response from unless I contacted you and each time, fobbed off with, were waiting on a reply form courier, we can only advise when we get new information etc etc 4 days with NO contact and NO information. 26th informed via courier parcel is on way back to me, saying I had requested it, I DID NOT!! Yet you did not even know that despite having your OWN tracking number!!! So how can you say there is no new information when their clearly is, nor can you tell me why this has happened, and you will not even tell me what will happen next as I am out of pocket by £680 and left with an item I do not want returned!! Thats if it actually turns up, as it didnt go where it was sent in the first place!! Yes things go wrong, but it is how you deal with them that counts, and as of now you have done nothing to deal with this. Again, you are lucky to receive even one star ????
26/11/18 by Jonny Moulder
** Don’t use these scammers ** I read the mixed reviews but decided to try them out given the good price and easy to use website. This was a mistake. The parcel was never collected nor tracked and I had to contact them to find out why, to which they sounded wholly unsurprised and totally unhelpful. In the end I had to make alternate arrangements and and am waiting for the refund to actually materialise. I believe this is some form of scam, so would advise others against using Parcel Monkey. Also note that many of the 5* reviews are brief and so I suspect may be fake, being submitted to counterbalance the 1* reviews submitted by real customers.
26/11/18 by Ed Duck
Second time I’ve used this service ... first to the Philippines and second to the UK. Saved loads of money and did what it said it would
26/11/18 by Julie - Chester
Everything I needed
26/11/18 by Customer
Excellent service
26/11/18 by Customer
I booked a service last Sunday night to Australia. The website did everything even getting Customs document ready for printing. A text was sent on Monday morning telling me what time parcel would be picked up. As promised courier arrived at my place of work at 2.30pm to collect. My daughter received her parcel in Melbourne on Friday morning - amazing for the cost - under £25! She said the packaging was still perfect. Have already recommended Parcel Monkey to many others. Have used in the past to send stuff abroad - very pleased. Will be using again soon to send Christmas parcels. Thank you Parcel Monkey.
26/11/18 by Bernice
worth 5 stars to me; I think theyre great! All I ask is please dont change.
26/11/18 by Anselm
Parcel Monkey, I’m going to write you a 1 star review every day until someone contacts me IN PERSON via the email address that you have on my account. After you have emailed me, I will give you my phone number in New Zealand. You will then agree to call me during NEW ZEALAND business hours to discuss compensation for the stress, inconvenience and international phone calls caused by the 9 day loss of my shipment.
26/11/18 by Scott
Fantastic from the start of the pick up process to the end. Very efficient
26/11/18 by Ann Fenner
This service was so easy and straight forward and my parcel was delivered within 24 hours alot faster then i expected
25/11/18 by zoeannmoore
Very happy with the service
25/11/18 by ADRIAN CAUSIER
Simple seamless way to get you parcels delivered
25/11/18 by Ian Kinnersley
Excellent Service.
25/11/18 by Customer
Very easy to use .. Superb and highly recommended
25/11/18 by Anthony
Excellent again delivered in 2 days from UK to Holland. Easy drop off at post office lot cheaper than any other courier. Will use again no problem.
25/11/18 by Customer
Excellent service and price.
25/11/18 by Customer
Picked up in the East Midlands on Monday afternoon and delivered to Cape Town first thing on Friday morning, and all at a third of the price that DHL charges !!! My courier of choice now without a doubt
25/11/18 by Mr Smith
Brilliant easy
25/11/18 by Mrs Helen Garnar
Next day pick up, easy tracking plus earlier delivery than expected. No problem whatsoever.
25/11/18 by Customer
That was so easy. Just works. Clear, quick and logical. Great comma too.
25/11/18 by Richard Holmes
brilliant service recommended !!
25/11/18 by jane
Excellent experience
Very efficient
25/11/18 by Customer Mary
Prompt service online and parcel was picked up and delivered on time
25/11/18 by Customer
Excellent service from collection to delivery. Highly recommended.
25/11/18 by Mr Owen
No dramas, good service
25/11/18 by Customer
I shipped 2 boxes with international shipment to Greece. One of the boxes arrrived and the other one didn’t. When calling parcel force I was told that I shoood have never been given one reference Nr for both boxes, but 2 separate ones. As a result one of the boxes was downgraded and given a separate reference number. It still has not arrived 2 weeks later. Very poor. Mary
25/11/18 by Customer
Very easy to use and great service
25/11/18 by Darren Gubb
it was fast and cheap
25/11/18 by nick
Fab easy for a novice parcel sender
25/11/18 by chris irving
Very easy process. Plenty of help and information during purchase. So far so good.
25/11/18 by Mrs Ann Gregory
Easy to use and does exactly what it says. Very reasonable prices.
25/11/18 by Mr. Neil Mumby
The parcel arrived in South Africa very quickly but there was added charges of £42+ on the agents side which was not expected. Not impressed with the extra charges
25/11/18 by Richard Riley
It was good service, thank you, for delivery from Yorkshire to the Outer Hebrides - just not cheap!
25/11/18 by Customer
Absolutely untrustworthy, I put a claim for the item delivered damaged, it has been more then 2 weeks and they have not responded to my claim. There are no Contact numbers to contact them directly. Would advise against using them if you want to risk then be a victim
25/11/18 by Alarico Coelho
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