We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Brilliant service. Quick and easy to use. You just need to book and print off a label then they do the rest.
With updates along the way.
Thumbs up
29/12/18 by Customer
One of the best courier services I have ever used.
Ive been sending parts on and off for years and Ive had all sorts of issues with other companies.
I will be only using them from now on.
29/12/18 by steve clare
Amazing service even during Christmas holidays. Thank you so much. Highly recommend to everyone.
28/12/18 by Gurinder Sandhu
With Out Doubt The Best ....!!
28/12/18 by Tony Wilkerson
Unable to contact service provider to amend collection time, no idea if item collected.
28/12/18 by Customer
We posted a large box with parcel monkey and it was collected by Parcelforce to go to Greece on the 3rd December and we tracked it for a couple of days and was “exported” 5th December but NOTHING since. We have pursued both monkey and Parcelforce. Parcelforce say we should pursue them via parcel monkey as the agent but monkey say they can’t get an answer from Parcelforce - after 3 weeks- this is just appalling and hopeless.
28/12/18 by Richard
Excellent service offering lots of options to suit individuals different ways of working /schedule with drop off or collection of parcels at very competitive prices. And the added peace of mind of tracked service with signature on delivery. Parcel Monkey was recommended to me ~2yrs ago. Have used at least a dozen times. Perfect every time. Have been and definitely recommend PM without hesitation.
28/12/18 by Ling
I bought Parcelforce service through Parcelmonkey because they offer insurance at a very low cost compared to other resellers. If you pack and label properly youre not likely to need the insurance with major carriers like ParcelForce, so I dont think one needs to pay a lot for it in order for the very few cases where things go wrong to get covered.
28/12/18 by Peter Reynolds
Quick & easy, lots of postage options and all cheaper than the Post Office!
28/12/18 by Customer
The currier called unexpected and left no card when the person was not in. No further attempts were apparently tried and with no success alternative arrangements were made to collect the parcel yesterday.
28/12/18 by chris carr
Brilliant Service!
28/12/18 by Customer
I paid for the 3-4 day service and it too a week to get to them plus I 78 year old father had to drive to meet the driver at a bar over 40 mins away because the driver didnt drive to the address on the parcel. That is safe to say I wont be using this service again. When I asked my mum about the courier company she said they have never delivered up to this village they only ever drive to a bar and call you.
28/12/18 by Victoria T
Did not pick up the parcel could not get customer service.
28/12/18 by Shomuz miah
Very fast delivery, excellent service!
28/12/18 by Edina Sipos
Parcel Monkey claimed that my parcel was twice the size and over three times the weight that it actually was. And demanded more money. They couldnt tell me the location of the package, couldnt tell me who was responsible for checking the measurements. The emphasis was put on me to provide photos of the package with a tape measure beside, and on scales. They are continuing to challenge my evidence (the parcel actually arrived late in New Zealand and my son was able to provide the photos), and refuse to look into this matter and take my complaint seriously. My Christmas was ruined as my children did not receive their presents on time and I was and still am subject to unnecessary stress. The company are a very bad joke.
28/12/18 by Ms Belynda Wynn
I still dont have my parcel after a 24hr booking rubbish customer service and very unhelpful
28/12/18 by Customer unhappy
Parcel wasnt picked up when it was supposed to have been picked up so I wasted a whole day sitting at home. Parcel hasnt even been delivered to Norway nevermind the recipient. Nor a very good service so far.
28/12/18 by Customer
Clear, easy to use website with a great section for you to review the status of your item.
28/12/18 by Em S
I actually do not even want to give you one start as the service was absolutely disappointing and extremely unprofessional. My friend has not even received her parcel for which I paid good money for her to receive it before Christmas and she has been harassed constantly for documents to prove she is the receiver of the parcel. She has provided more than necessary documentation to prove her identity and to date the parcel is still not been given to her. I have also just received an email from you saying that you have charged me an extra £1.59 as the weight for the parcel given is more than what I mentioned. This is totally wrong as I weight the parcel at the post office and the weight I have given is correct. You have taken this extra charge without my permission !! I expect that you not only refund the money I spent in sending the parcel as it has not yet been delivered to my friend in India but the extra charge and delete all or any card details you still have as you are legally not allowed to keep any card details without the permission of the client.
28/12/18 by Monisha Cooper
parcel was not collected from my house
28/12/18 by Customer
Absolutely amazing.From the beginining.
International parcel was delivered very quick an safe.All fragile parts came in one piece.Thank you!Definately, I will recommend your service!
28/12/18 by Justina
Clear instructions, speedy delivery. I was impressed with the whole process from start to finish.impressively efficient
28/12/18 by Customer
shipment has been in the same place for 1 week. Part of consignment: EK347990725GB
27/12/18 by Erkam
Still have not received parcel after 2weeks can’t even track the parcel real bad experience will never recommend for international postage better off with renowned companies than these small budget ones!!!!!!
27/12/18 by Customer
After a quote from the post office for £40.00 I was delighted with the much reduced price from parcel monkey. I watched the parcel make its way to France very swiftly, with no issues. I am delighted with the service and will be recommending to others and definitely using again!
27/12/18 by Samantha
Parcel tracking was informative and accurate. I had an important package that needed delivering to Australia and the timing was crucial. Im happy to say it arrived as expected.
Process was so simple and all done on my phone.
27/12/18 by susie freeman
Great service
27/12/18 by Christina Hollingsworth
Terrible service...i couldnt another courier using there tracing number
27/12/18 by Nicola
Parcel collected on time and delivered quicker than expected. Very pleased with the service and price
27/12/18 by Maria G
The booking and drop off were smooth. But that’s where the good points ended. I paid for an express 2-4 day service. As I’m writing this my parcel has still not arrived 9 days later! The fault is not parcel monkey or the initial courier DPD. It is with their partner DTDC who have been hopelessly inadequate, to the point where they have emailed me 3 times to tell me my parcel was at the UK hub ready for distribution. This is worrying for me as I am sending the parcel to India!!! To date I have no idea if my parcel has even left the UK yet 9 days after posting let alone the faintest clue when the parcel will be delivered to my partner in India. The rating is not parcel monkey’s fault but I have to rate on the overall service, which will see me use a well known international courier like Courier in future to guarantee my parcel’s delivery
27/12/18 by Customer
Easy to use, dropped parcel off at Sainsbury, then used the site to track the parcel.
27/12/18 by Andrew Black
Parcel2go let me down, thank you for getting or the parcel collected and delivered in time for Christmas
27/12/18 by Kieran Fitzsimons
Another super delivery & this time abroad. Excellent.
27/12/18 by Sharon
Twice used this service and twice overcharged as weight readings differ although my reading was taken from a digital scale at 4.7kg their scale calculated at over 8 kg when it was obviously less. Parcel monkey has had my complaint, query, for over a week without the good manners to respond. VERY disapointed.
27/12/18 by Rubert
Arrived on time to Australia Many thanks
JS
27/12/18 by Customer
Easy peasy to find best deal for parcel delivery
27/12/18 by Miss Strele
PARCELFORCE 24 PAID FOR BUT ITEM TOOK 3 DAYS TO BE DELIVERED
27/12/18 by MB
Have used Parcel Monkey several times now and would recommend them very highly. Fast delivery, trustworthy service and each parcel has got to its destination without any damage to items. They also contact the recipient to guarantee safe delivery to its destination! Great service. Highly recommended. Thank you!!!
27/12/18 by C McMinn
After initial problem with uplift my parcel were delivered on time and in good condition
27/12/18 by Customer
very reliable delivery service. you can track your parcel on the dashboard.
27/12/18 by Immaculate Olingay Jowett
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