We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,014 reviews.
First time using Parcel Monkey and was a bit wary as to how their prices could be so low for Parcel Force against booking direct, but all good and no issues with booking, collecting or delivery.
I will definitely be using them again
20/03/19 by Ian
Good price, picked up on time and delivered overseas without any problems to client arriving on time.
20/03/19 by Barbara Hinton
Worst company ever dealt with. I’ve been chasing for me parcel since 6th February and despite contacting them on a number of occasions no one has bothered to contact me. The company has no call centre apart from few an online agent(s) based overseas who doesnt know anything
20/03/19 by Tanveer Ahmed
Booked a 3 day tracked service tracking don’t work 9 days later still no sign of parcel try to sort it out and only online chat available with someone who asks the same question that has nothing to do with the shipping absolutely a lot of rubbish avoid
20/03/19 by Derek Taylor
They do what they say they will do.
20/03/19 by Mr Duncan Grant
Terrible communication, no phone customer service just Julia on live chat, the most inhumane system with absolutely no idea of how to keep loyal customers who have spent thousands with them over the last few years. We wont be using Parcel Monkey again and will go directly to a courier.
20/03/19 by Amy Daniel
Efficient although I wasnt given any kind of receipt. Parcel arrived OK though.
20/03/19 by Tony Firmin
Wonderful service. Pick-up within an hour of booking and fast return to a product company. Had my refund for the product in 2 days. Thank you for taking away my stress for such a good price
20/03/19 by Grainne Pulver
very pleased with service
20/03/19 by ALAN
Excellent service , collected and delviered as required.
20/03/19 by Victoria Stradling
Very easy to use... I would definitely use again
20/03/19 by Customer
Very easy to do, pretty straight forward only problem was printing my label to send my parcel wasnt downloading properly but others really easy.
20/03/19 by Craig holdsworth
User-friendly website, stress free, competitive pricing. I wouldnt hesitate to recommend.
20/03/19 by Customer
Actual service from ParcelMonkey was really good. However the recipient in Switzerland was charged 24 cfh as a customs charge with the value of the parcel being over 60 Cfh. Parcel Monkey’s service should have informed me of this as I would have then split the package into two parcels. This was terribly embarrassing for me with the recipient. I’m not impressed. Karen Stuart
20/03/19 by Karen Stuart
No problems everything went smoothly and price was good.
20/03/19 by Mr Ian F
Spot on as has been my past experience.
20/03/19 by P Richardson
Excellent fast and efficient shipping service, collection was straight forward as per my request, high recomended. THX
20/03/19 by Customer
We have been using Parcels2go for a long time but their prices have started to creep up especially insurance prices. So we searched for an alternative and found Parcel Monkey. The way they work out the insurance is much cheaper for us and the cost to send a parcel with the same courier (Parcelforce) is slightly cheaper. The only thing I dont like is having to wait for the labels to arrive via email from the courier, this is a little irritating when youre in a hurry. Other than that, all is good and we shall continue to use their services.
20/03/19 by John Alldritt
Very easy to use, to track and a great service
20/03/19 by Pete G
Very impressed with the service, parcel to Ireland received in 2 days. Value for money, will be using again and definitely recommend.
20/03/19 by Customer
10 weeks gone and Parcel Monkey have still not contacted us after they “delivered” 3 composite front and back doors all very badly damaged and 2 with no handles, spindles or keys. We have contacted them over 20 times now but BE AWARE, Parcel Monkey have NO PHONE LINES and do not answer/reply to any correspondence, e mails or texts, DO NOT USE PARCEL MONKEY
20/03/19 by George Ogden
Picked up as forecast and transported safely, quickly an d economically to a rural Ugandan address. Well done Parcel Monkey - again.
19/03/19 by Jonathan Elliott
My package arrived to Australia from London within 5 days, and I immediately received an email on arrival as more information was required. This was all resolved incredibly quickly, and my package was delivered in less than 2 days after that. Very impressed with the service.
19/03/19 by Customer
Easy to use site clearly shows you the best options
recommended customer service
19/03/19 by Dave Tee
Awful company with awful service. poor poor customer service poor poor customer service, i think the government should make a Low that you cant run a company without having a regular contact option, besides their poor chat there is no option to contact them. .
19/03/19 by dan
Great service always, fast and prompt delivery
19/03/19 by C Holden
Promised 3 days delivered in 6
19/03/19 by Aj
Got here quick with no issues, thanks
19/03/19 by Nour Alsanousi
Made it easy to calculate best cost and method when using eBay for sales. Recommended.
19/03/19 by William Barrington
Easy to set up and fast delivery, thank you.
19/03/19 by DHW
I am still waiting for a reply to a simple question from Courier. I could not find out how to print an invoice for my accountant. Fairly simple question I would have thought.
19/03/19 by Customer
Absolute failure, they failed 3 days in a raw to collect parcel booked through them, the online support is useless as they just copy paste ready made sentences and dont answer any of the queries.
19/03/19 by Jelena V
Great service arrived on time
19/03/19 by Bells
Again fast and efficient service. Lovely delivery people here in France.
Fast delivery from England to France in 2 days with 2 parcel service taking one extra day, but fabulous. Would highly recommend.
19/03/19 by Customer
Brilliant. Perfect service to post a return item of 2ft x 3ft.
19/03/19 by Ian
Randomly changed collection address; had to phone them five times; wouldn’t use again.
19/03/19 by Customer
Great service
19/03/19 by David Heald
Spot on.........
19/03/19 by Customer
very good and fairley straight forward bad bit we couldnt track parcel through parcel monkey it wasnt picking up the tracking
19/03/19 by maddison
Good price good service well done
19/03/19 by MARTIN HEMINGWAY
