We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,584 reviews.
Everything was fine except that I stayed in for a whole day waiting for collection and no one came. I then had to rebook for 2days later.
15/03/19 by Customer Paulette Perry
Quick and easy to use
Easy to access
Will be using again
15/03/19 by Ian
Easy to use website and easy payment. However, a well wrapped parcel arrives with damage. Once again courier firms have a complete disregard for the items they are transporting. Items marked fragile arrive with damage. Very poor. The 2 stars are because the website is good.
15/03/19 by DaveH
Easy to use website. Quick and competitive quotes from several suppliers. Facilitate filling in custom forms. Will definitely use again.
15/03/19 by Michelle
Very efficient service with quick and responsive customer support.
15/03/19 by Kate
Easy to sort out, overall great service
15/03/19 by Customer
Great service and simple to use.
15/03/19 by Adrianus Vriens
Collected wrong day and delivered wrong day, After many phone calls this service was poor.
15/03/19 by Jane
Simple and easy way to send packages all in one place
15/03/19 by Customer
It was cheap, simple and worked. Very happy
15/03/19 by Adam W
I booked a 24hr service from parcelforce. Stating the parcel would be delivered 24hrs from collection. However no where did it say that did not apply to a Friday collection? So I paid extra for what I thought was a 24hr service and it was delivered Monday PM rather than Saturday!
15/03/19 by Barry
Parcel Monkey are THE worst courier service I and thousands of other dissatisfied customers have had the misfortune to ever use, just in case you are considering using Parcel Monkey be aware they have NO phone lines so you have to e mail them if, and you will, have a problem and they never answer your e mails so you end up trying time and time and time again until you give up and they WIN, what a dreadful way to treat customers.
14/03/19 by George Ogden
great and easy to use
14/03/19 by Customer
Excellent easy to use website. I’ve never couriered anything before and was confused googling all the options but Parcel Monkey made it easy
14/03/19 by Leanne Roberts
Use this service to send parcels normally about 25kg to my son in Netherlands. Never had any issues sent over a dozen parcels.
14/03/19 by Happy Sender - Leicester
Simple to use and very competitive prices
14/03/19 by Grant
Have used Parcel Monkey several times now and find the service excellent and much cheaper than competitors
14/03/19 by Joan
Placed order on wednesday I was told that I would receive confirmation within 30 mins. That didn’t happen. Finally received confirmation Thursday morning saying that my parcel would be picked up on Friday. I was then told that delivery would be made the following Monday!! So “next day” actually means 5-day delivery. Not impressed at all since I paid a premium for this service and the received was not happy either as they depended on receiving it. Whilst some of this was probably Couriers limitations I got a sense from the messages that their processes were being followed and that parcel monkey just weren’t making things clear to me. I won’t be using them again.
14/03/19 by Richard Hilton
picked up on time no complaints ????????
14/03/19 by JIM Huxtable
Large Box of fireplace logs, delivered without any issues, not like Parcelforce?
Job well done!
14/03/19 by InstallAflame.
Very good for the first time using them.
14/03/19 by Michael.
Once again parcels from UK to Portugal arrived well in time. Well done!
14/03/19 by Ian Clarke
Picked up next day and shipped no problem! Will 100% use again.
14/03/19 by Customer
Fast and easy
14/03/19 by Gary
A little later than usual but got here in one piece. Parcel punctured but running repairs made en route so thank you.
14/03/19 by Damian Mellor
WORST EXPERIENCE OF MY LIFE Should be zero starts ,garbage service THIS COMPANY IS A THIEF. Worst experience ever. Be aware when your online store wants to use this service.Every time I tried to reach out to them I got told I need to allow them 72 hours to get an UPDATE DO NOT USE Parcel Monkey UK
14/03/19 by dan
Great service. But no confirmation emails once I’d setup an account.
14/03/19 by Jordan
DHL collected parcel mid afternoon from Bristol & it was delivered in Hamilton Scotland mid morning the next day. Less than 24 hours, so I call that a great result!
14/03/19 by Liz
Efficient service
14/03/19 by Wharfedale Diamond 10.1 speakers
Brilliant easy to use service
14/03/19 by Mr B’s Upholstery
Brilliant service. Will always use in future
14/03/19 by Unhappy customer
Cheaper, efficient, and fast response times. I use them for all my larger parcels. Would highly recommend.
14/03/19 by Kaz
When it works it works fine but if something goes wrong - they are not the fastest at sorting things out. I sent a parcel on 7th Feb, a box, quite heavy, so not easy to lose down a crack in the van. It is now 14th March, and although P.M. are supposed to have forwarded all the details to DPD, nobody has yet got back to me. Hoping for a speedy resolution, but beware. This is not a good experience for me!
14/03/19 by L S
Good Price. collected early. No problem.
14/03/19 by David Green
I was to send a birthday card to my Uncle in Thailand along with some photos of a new nephew. This parcel was to be collected on a Friday, it didn’t happen and was rescheduled for the Monday, that too didn’t happen. I spoke to someone (although on chat as they don’t have a phone support centre, I now know why because they are shocking with dealing with complaints). And they re-arranges it for the Wednesday. Again this didn’t happen. And at all these times they were unable to tell me why. After discussing it with them they gave me a refund but were unable to compensate me for the 3 missed days of someone staying at my property to pick up the parcel. Shocking service and poor complaints department. Will not be using again.
14/03/19 by Customer review
Excellent service
14/03/19 by Kevin
Great service, easy to use website
14/03/19 by mrs carol grantley
No problems with my delivery. Thank you.
14/03/19 by Cheryl
Basically a good service but you are still placing the senders phone number on the shipping labels where it should be showing the receivers phone number. This leads to customs problems and is serious and is why we dont use Parcelmonkey as much as we used to. We pointed this out more than 3 months ago but its still happening.
14/03/19 by Geoff at Princess Pleaters
Great service
14/03/19 by CHRIS ATKINS
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