We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,508 reviews.
Very reasonably priced easy to use web site,I shipped 35 kilos in two large parcels my customer was happy with the service I provided so that’s what matters to me
04/07/19 by mr stephen lake
PM where brilliant parcel force where shocking... didnt turn up..stating they did had a office of people verifying they didnt turn up.... contacted PM who where awesome sorted out a new collection day convenient for me x
04/07/19 by Sarah
Very efficient and easy to use
04/07/19 by Teresa
Awesome as always
04/07/19 by Mike Beahan
Easy to use and good pricing.
04/07/19 by Robert Vogan
Delivery supposed to take place yesterday, booked on parcel force for two day service, collected on ist July 2019. Today is 4th July 2019.Until now is 2.30 pm no sign of the parcel. Tracking information is not current. Very disappointed with the service.
04/07/19 by Mr David Isaac
Yet again another damaged parcel. Was wrapped to perfection with bubnlewrap and heaps of card board so mybitem must have been dropped from a great heigh to shatter the corner of a wooden box . No one cares.
04/07/19 by Lesley Chartley
GOOD VALUE FOR MONEY .
I use Parcel Monkey quite often and find them very efficient with good prices :-)
04/07/19 by Happy Harry
Very fast and efficient
04/07/19 by Alharthy
Easy and quick to schedule
04/07/19 by Tina Croft
Easy to use and very good prices
04/07/19 by ross king
Great service, wouldnt use anywhere else. Have used them to deliver and pick up both for me and from me. Never had a problem. Cant beat the rates either.
04/07/19 by Cobra Automation
Once again...
Great price and excellent service.
Highly recommended.
03/07/19 by Ian Atherton
The parcel was delivered as promised in 5-6 days, without any problems.
03/07/19 by Tania
Good price. No issues.
03/07/19 by Neil
Parcel got to my brother in Germany in the allotted time. Thanks.
03/07/19 by Steve
Will definitely use them again.. Reliable and fast
03/07/19 by Dorothy
Hassle free posting. Does what it says on the can
03/07/19 by David Ollerhead
Great service, quick to respond to my inquiries, would recommend them very time now
03/07/19 by Trevor oates
Was just given a day for the collection - would have been more convenient if I had been given a specific time slot (perhaps 2 or 3 hours in length), rather than have to stay at home all day. Deliveries try to do that.
03/07/19 by Customer
My parcels still havent arrived which were ordered a week ago. have tried contacting parcel monkey and parcel force to no avail. very disappointing service
03/07/19 by Customer
Fantastic service , France to the UK in 4 days including the weekend.
03/07/19 by stephanie thurland
NEVER AGAIN! I booked a Parcelforce24 collection. Package collected without an issue on the Monday, but no delivery took place on the Tuesday (next day) Phoned Parcelforce, they confirmed that the item was late and I was therefore due a FULL REFUND from them VIA PM Package delivered after 48 hours - so I contact the Monkeys - "sorry, out terms & conditions state 5 days must pass before a package is late & you are due a refund" (or an approximate translation from their Indian English) ParcelMonkey can F.O.A.D. = NOT A PENNY MORE FROM ME..!!
03/07/19 by MooreLeather
First timer, useful to know about this site.
03/07/19 by Customer
Quick efficient service, would highly recommend!
03/07/19 by Julie Challenor
Pick up was on time and delivery was as indicated. Good service
03/07/19 by Customer
Excellent customer service. My parcel was delivered to Czech Republic without any hassle. I could track the shipping online with ease. Great value for money
03/07/19 by Customer
Seemed great at first, offering a good value service, however failed to accept my claim when damage was caused to my goods. The whole claims process was dragged out over a few weeks and they refused to reimburse the damages, despite having paid more for protection. Will never use again.
03/07/19 by Mr James Baughan
Poor service. I purchased a DPD Next Day service from them and DPD delivered to the wrong address! Parcel Monkey say not to contact the courier direct as they will sort. Unfortunately this is not the case and one week later I am still waiting for the parcel to be returned to me and trying to obtain a refund. Not good that when tracked on Parcel Monkey website it states "delivered"! I appreciate mistakes happen however Parcel Monkey do not seem to have the skills to rectify. Will update again here to see when the parcel finally arrives back with me and whether they do the right thing and refund me for a service that I never got!
03/07/19 by Dee Charles
This was not my first parcel delivered through parcelmonkey. These monkeys are reasonably priced, deliver on time and their website is simple as my grandad who still rides horses than Tesla.
03/07/19 by George carlin
Easy, quick and all happened smoothly
03/07/19 by Nikki Pell
great service at great prices
03/07/19 by gary hobman
I took a day off work to wait for driver to collect parcel, who subsequently did not turn up even after paying £45 to ensure it was delivered by the Friday after lengthy conversations with parcel monkey the just sent me a copy of there terms and conditions stating they don’t have rectify problem unless you can prove that parcel has not been collected after 5 days. Be wary of using parcel monkey! I would recommend putting the leg work in yourself and find the best delivery service for you. You could be left out of pocket if you use this service... in a whole a 1 star service.
03/07/19 by Customer
East to use service
03/07/19 by Philip
Didn’t turn up on day stated. Tracking didn’t work. Very hard to find out what was going on through web chat. Pick up did happen a day later.
02/07/19 by Customer
1st of all the driver dropped my parcel out of the van then when I checked it there was a big dent in the side of it and the contents were smashed, I had to pay you 37.50 pence of my money to get it picked up and a replacement sent then the replacement arrived broken and amazon wanted another 37.50 to have it picked up and a new one sent they have not refunded my money and iv had to glue together a £95 bin shed because I cant afford to have another sent in case that comes broken thankyou for ruining my week
02/07/19 by Mr Thompson
Great price, went very smoothly. We boxed up a set of golf clubs, had them picked up and delivered exactly as promised.
02/07/19 by Mrs C Jenkins
Easy to organise collection of parcel. Picked up and delivered very efficiently. Very happy with the service .
02/07/19 by Valerie Furneaux
If only I could give 0 stars ! Please no one use this service , they are absolutely terrible I missed a day off work so that I can post my item but the courier didnt turn up and on top of that they try to lie and say it was collected! Stupid company
02/07/19 by Tash
Parcel monkey was very good to deal with , very good pricess and so good to see the progreess of the parcel from email thats sent to you ,exellent job and thanks to parcel force for their hard work too.great job! Thanks regards andrew
02/07/19 by Andrew
