We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,589 reviews.
Fantastic! Superb!!
28/02/19 by Customer
Very easy to send a package to China. Very efficient and regular updates its progress.
28/02/19 by The Muse
Prompt collection and delivery
28/02/19 by Customer
Ease of arranging parcel uplift and everything went to plan
28/02/19 by James McCann
Fast delivery,Thanks
28/02/19 by Customer
Great.quick service
28/02/19 by joanna
ALWAYS GOOD EARLY PICK UP,, TAKE CARE WITH ORDER,S NOT TO GET DAMAGED,, TOP COURIER, I ALWAYS USE, 100% ALL DEPARTMENT,S CHEERS FOR THE 30TH TIME, EDDIE
28/02/19 by Edward Lamotte
Parcel monkey are brilliant.. pick up and deliver all my parcels without hassle.. service is really good, I use them on a regular basis to send to Spain and would highly recommend them . thank you very much
28/02/19 by Alice Gray
Excellent service
28/02/19 by Beth
PARCEL NOT DELVERD YET WE CANT GET TOUCH WITH PARCEL COMPANY IN INDIA CAN YOU PLEASE DELVER PARCEL ASAP
28/02/19 by Customer
They just did what they promised ????????????????
28/02/19 by Mr Towns
DX express delivery booked 5 days ago and still not collected after few calls and chats .i need to "cancel" my order to have a refund for the service that was not provided to me. Ill not recommend using parcel monkey except with parcel force. every other courier are purity much useless. Parcel monkey shame on you for advertising a service that is not provided.
28/02/19 by Mariyan
Didn’t pick up when they said they would then picked up two days later and then didn’t deliver the next day as promised it was a total nightmare to be honest seeing as I paid for next day pick up and delivery it was not given nor a refund
28/02/19 by Customer
Brilliant service - collected on time and by a very polite and smart driver, and delivered in under 48 hours. Great value at about £11 for a huge heavy parcel.
28/02/19 by Mrs Isabelle Crawley
The parcels arrived in 5 days. I have used Parcel Monkey to send numerous parcels to Italy and they have always arrived on time. An amazing and efficient service.
28/02/19 by Terrence Williams
Very bad, parcelforce 48 service ordered last week Thursday afternoon, theyve picked up the parcel in Scotland next day then nothing happened. Tracking history shows, parcel sitting somewhere in a hub, depot or whatever... never again.
28/02/19 by Peter
Excellent service as always. Thoroughly recommend this company. I use it all the time
28/02/19 by Mr Robin A Daish
Pricing in general and Pricing for protection of shipment is great. However, tracking status for the shipment is updated way too slow, dont know when the customer received the order (even now still says order is in transit).
28/02/19 by New Customer
Arrived a day later than quoted but not a problem
28/02/19 by Simon Thomas
I ended up paying £28.78 to send a parcel that was advertised as £7.19. One attempt to deliver the parcel was made and it was delivered to the depot that same day. The recipient went to pick up the parcel two days later but it was gone. Parcelmonkey made me pay to have it sent back to me and I had to pay AGAIN to have it resent. They claimed it was damaged (it wasnt) and multiple delivery attempts were made (one attempt was made). Customer service will not listen to me and they wont offer a refund. Avoid at all costs and go direct with the delivery company.
28/02/19 by Customer
Good service many thanks
28/02/19 by Customer
Excellent service. My parcel to Durban SA arrived 2 days earlier than quoted. I will use Parcel Monkey again for sure.
28/02/19 by A Smith
It took 3 months for my parcel to be delivered, only for it to be returned to me damaged! I contacted ParcelForce and they said it wasnt sent via them, despite me using their service and getting ParcelForce delivery cards...now trying to seek a refund and compensation - wish me luck!
28/02/19 by Winston
Great Service, thanks
28/02/19 by Customer
Good efficient service
28/02/19 by Business Client
I Love Parcel Monkey. The service is efficient and easy to organize.
The rates are good and you can choose your service. Im so glad I found them
28/02/19 by Sharon
Brill. Always use them, reply to messages quickly if you have a problem.
28/02/19 by Customer
Amazing service and price. Everything was arranged perfectly and arrived on time. Would use again for sure
28/02/19 by Glen Harper
Very efficient and organised
28/02/19 by Customer
Left Reading in the UK at 13:00 on Monday and arrived at my door in Pretoria, South Africa at 13:00 on Thursday - a miracle! Regular post to SA is only slightly cheaper and can take up to 5 MONTHS (yes, MONTHS...)...thats if it arrives at all.
28/02/19 by Slotracer1
This return operation went very smoothly with no hassle. It gives me great confidence for the future if I have to return a rather large item.
Very professional and competent setup.
28/02/19 by PDM
the timing said on the contracted delivery was no where near to real, however it is chronoposts fault, not parcelmonkey!
28/02/19 by Ana Maria Pereira
Easy to book delivery, very quick delivery to destination
28/02/19 by Paul Hopkins
Have had a very bad time my computer is broken and my parcle sent on- 19th has not arrived due to no house no ,but want tracking no so I can let Parcel Force know and they can then deliver it Mrs Sheila M Wilson , ps Wish you were on the phone .
28/02/19 by Customer
............
28/02/19 by nick
As always excellent service! Parcel was collected on stated date, delivered to by family in Australia. Parcel and contents arrived in excellent condition and it was delivered within 6 days
28/02/19 by Sheila Anderson
This is company is a joke, I had 3 parcels from the states to be delivered to the uk. I paid for fully tracked and signed for service. All they keep saying to me we will update you, its in transit. If its in transit where is my parcels. I will get absoutley go mad if I dont receive my parcels. I paid $133 for international tracked. Said Im guaranteed it will be tracked updated once its arrivess in uk. Where the **** are my parcels. I dont want a refund at all. I just want my items. They mean a lot to me. You cant even give me a direct answer. Its been 3 weeks I havent had any update of tracking or the where abouts. Said on the website 4-10 delivery. Explain that???
28/02/19 by D B
Great prices but if something goes wrong its a miracle if you get compensation! Claims process is poor and extremely unfair. Would find it hard to recommend after 2 very bad experiences where I lost hundreds of pounds due to badly damaged parcels that they would not compensate for!
28/02/19 by Martyn Allen
On every occasion Ive used parcel monkey Ive never had an issue. Its a great way to find the cheapest postage option.
28/02/19 by Customer
The service was first class. Good price. Prompt collection and delivery.
Would certainly use it again.
28/02/19 by Mrs Catherine M R Baxter
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