We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,507 reviews.
Awful sham Parcel Monkey company. No telephones. NO customer service. Paid for extra insurance on electrical item. Robustly packaged (subsequently confirmed by customer during “claims process”). Item rendered useless after rough handling. Has cost me over £150 of Africa volunteering fund. Parcel Monkey offered £60 two months later but blamed me for not having photos of original packaging. Disgraceful. Contacting Trading Standards and lawyer now.
11/06/19 by Mr Wilding
Easy to arrange, arrived on time!
11/06/19 by L Goodwin
Thank you for an efficient service - this is my second time of using and would definitely recommend
10/06/19 by Michele Collins
Good deal well sorted collected item as arranged and delivered on time at a reasonable price, no hesitation to use again.
10/06/19 by Steven Brown
Excellent, easy to use and good price too
Love the way the printing of all addresses is done on one sticker, so hassle free
10/06/19 by Customer
Easy to use. Very competitive. Haven’t received feedback from recipients so hopefully parcels got there. I used a small post office who initially refused to take it as they’d never heard of the service. They have now.
10/06/19 by Customer south Yorks
Arrived far quicker than promised. Insurance costs were reasonable. The parcel hadnt been damaged. First class service. Ill use them again.
10/06/19 by Gwilym
Great service just return could be cheaper
10/06/19 by Customer
I have used Parcel Monkey easily over 20 times, paying for a 24hr service on all occasions, yet items are not delivered to my customers until 2-3 days later. I complained about this but told a 24hr service is not guaranteed though Parcel Monkey offer and charge for this service. They do not reimburse the money spent on paying for an unreceived service and struggle to apologise. I am currently looking into another service provider, one that is reliable, professional and responsible.
10/06/19 by Verified Customer
Great company excellent service will use again super well done
10/06/19 by Gary Beasley
Best rates, excellent service! Many thanks, Parcel Monkey!
10/06/19 by Plamena Koleva - Meeres Civil Engineering Ltd.
Quick and cheap
10/06/19 by Customer
Competitive pricing
Collection and delivery punctual
10/06/19 by Customer
Great service, collected and delivered on time and great price too
10/06/19 by mr a coid
I use this service regularly and am really happy with it !
10/06/19 by Customer
I completely understood the terms and conditions and that my parcel containing artwork would in no way be covered for any losses or damages. Because of this I made sure to pack the artwork extremely securely with at least 4 layers of bubble wrap, corner protectors, foam peanuts, etc. However, the artwork still arrived damaged. I am completely baffled and can only think that this has happened due to extreme mishandling of the parcel. I would think twice before using this company!
10/06/19 by Customer
Website fine. Went with second cheapest as it was Parcel Force and thought easier to take to local PO. Unfortunately one package just exceeded 13 kg so they would not take it and had to return to main office 4 days later - so some hassle
09/06/19 by Richard Jachnik
No further correspondence after payment. we were not sure whether our parcel will be collected or not Need to give more information
09/06/19 by Customer
I messaged parcel monkey about a parcel with the incorrect address info, so they said they would pass it on to parcelforce, but the addressee refused it again, so I ended up ringing pf myself to sort it out.
09/06/19 by Robert Graham
Parcel monkey were great. Such an easy website to use. You just put in the weight and dimensions of your parcel and they give you the options to get it picked up or you can drop it off at a depot, they give you a range of prices and couriers and you pick the one you want. Couldnt be simpler. And you can track your parcel overseas with ease so you can tell your loved ones in another country when to expect it so they can be in.
The only negative and its not parcel monkeys fault (though they might want to mention this to DPD) is that the courier is never very happy about signing the collection receipt even though parcel monkey advise you to do so for insurance purposes. Other than that, great service.
09/06/19 by Susan Lawrie
Brilliant service quick delivery And kept informed
09/06/19 by patricia
Didnt collect as requested. Unable to contact anyone only reschedule
09/06/19 by Mike Travers
Excellent, easy to use, lots of options, cheap rates using well known couriers, cheaper than on there own websites.
09/06/19 by Richard Perry
Parcel Monkey dealt extremely efficiently with sending a parcel from here in the UK to Paris. It was delivered within 3 days at a very fair price. Thank you for an excellent service
09/06/19 by Ms Alison Roberts
Good Service
09/06/19 by Otis A Onilude
Very happy easy to used
09/06/19 by Louise
And after reporting them to Police Scotland for theft of customers money and Trading Standards who have dealt with them, finally my money is refunded. DO NOT DEAL WITH THIS THEIVING LOT - VILE CRETONS OF SOCIETY. You will lose your money with a bunch of thieves who hide behind computer screens. Can you actually believe this lot???? LOOK AT THEIR HIDEOUS REVIEWS!!!
08/06/19 by Jacki
Simple and very easy to book a parcel delivery service. Price very competitive and in some cases a lot cheaper than going direct.
08/06/19 by Customer
Brilliant service
08/06/19 by DAVE JOJCE
the Parcel was a day late ( not an issue for us ). Everything else was great. Easy to use. Would definitely use them again ????????????????????????????
08/06/19 by Customer
Absolutely fantastic from start to finish straight forward easy to use. Communication excellent, highly recommend
08/06/19 by GRAHAM
Super easy to arrange pick up and fast delivery. £40 cheaper than sending my package by Royal Mail and was provided with tracking. Highly recommended!
08/06/19 by Customer
parcel collected with no problems
08/06/19 by Customer
A fantastic, smooth, and reasonable price again. My parcels arrived to France on time. Thank you
08/06/19 by saliha
Fantastic experience from start to finish, they picked up my parcels one morning, and they were delivered within 24hours next day, also their prices were very competitive,I will always use Parcel Monkey in future,Thankyou.
08/06/19 by Madeline Fletcher
Easy and simple to use
08/06/19 by I Jones
1) Book next day delivery 2) Driver doesnt collect when stated...or at all 3) Spend hours requesting driver collects 4) Chat with 4 different people eventually requesting the intervention of a Manager to simply have a parcel collected. 5) Receive message to say collection cancelled 6) Head explodes Summary, do not expect a shred of help if anything goes wrong as you will be dealing with the good old faceless, incompetent, unhelpful, time consuming message system and live chat which will result in nothing but frustration. Que the standard blah blah blah response from the Monkey Customer Services.
08/06/19 by David Harvey
Great company to source cheap shipping rates especially international. Parcels arrived promptly to destination company
07/06/19 by Customer
No parcel has arrived. 5 plus days. No response from anyone. Leave on Monday who knows where the parcels are. Total waste of everyones time.
07/06/19 by Customer
Excellent fast service to The Czech Republic.
07/06/19 by Ian King
