We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
We have been using Parcels2go for a long time but their prices have started to creep up especially insurance prices. So we searched for an alternative and found Parcel Monkey. The way they work out the insurance is much cheaper for us and the cost to send a parcel with the same courier (Parcelforce) is slightly cheaper. The only thing I dont like is having to wait for the labels to arrive via email from the courier, this is a little irritating when youre in a hurry. Other than that, all is good and we shall continue to use their services.
20/03/19 by John Alldritt
Very easy to use, to track and a great service
20/03/19 by Pete G
Very impressed with the service, parcel to Ireland received in 2 days. Value for money, will be using again and definitely recommend.
20/03/19 by Customer
10 weeks gone and Parcel Monkey have still not contacted us after they “delivered” 3 composite front and back doors all very badly damaged and 2 with no handles, spindles or keys. We have contacted them over 20 times now but BE AWARE, Parcel Monkey have NO PHONE LINES and do not answer/reply to any correspondence, e mails or texts, DO NOT USE PARCEL MONKEY
20/03/19 by George Ogden
Picked up as forecast and transported safely, quickly an d economically to a rural Ugandan address. Well done Parcel Monkey - again.
19/03/19 by Jonathan Elliott
My package arrived to Australia from London within 5 days, and I immediately received an email on arrival as more information was required. This was all resolved incredibly quickly, and my package was delivered in less than 2 days after that. Very impressed with the service.
19/03/19 by Customer
Easy to use site clearly shows you the best options
recommended customer service
19/03/19 by Dave Tee
Awful company with awful service. poor poor customer service poor poor customer service, i think the government should make a Low that you cant run a company without having a regular contact option, besides their poor chat there is no option to contact them. .
19/03/19 by dan
Great service always, fast and prompt delivery
19/03/19 by C Holden
Promised 3 days delivered in 6
19/03/19 by Aj
Got here quick with no issues, thanks
19/03/19 by Nour Alsanousi
Made it easy to calculate best cost and method when using eBay for sales. Recommended.
19/03/19 by William Barrington
Easy to set up and fast delivery, thank you.
19/03/19 by DHW
I am still waiting for a reply to a simple question from Courier. I could not find out how to print an invoice for my accountant. Fairly simple question I would have thought.
19/03/19 by Customer
Absolute failure, they failed 3 days in a raw to collect parcel booked through them, the online support is useless as they just copy paste ready made sentences and dont answer any of the queries.
19/03/19 by Jelena V
Great service arrived on time
19/03/19 by Bells
Again fast and efficient service. Lovely delivery people here in France.
Fast delivery from England to France in 2 days with 2 parcel service taking one extra day, but fabulous. Would highly recommend.
19/03/19 by Customer
Brilliant. Perfect service to post a return item of 2ft x 3ft.
19/03/19 by Ian
Randomly changed collection address; had to phone them five times; wouldn’t use again.
19/03/19 by Customer
Great service
19/03/19 by David Heald
Spot on.........
19/03/19 by Customer
very good and fairley straight forward bad bit we couldnt track parcel through parcel monkey it wasnt picking up the tracking
19/03/19 by maddison
Good price good service well done
19/03/19 by MARTIN HEMINGWAY
Super easy. Super efficient.
19/03/19 by Chantal Roser
Used a few times now and its so simple
19/03/19 by Customer
Excellent and efficient services.
19/03/19 by Joseph Olanrenwaju
Honest reliable service i will use again
19/03/19 by PATRICO
Very easy to use and prompt delivery, exactly as advised. Will use again.
19/03/19 by Bernard Dowley
very reliable, fair price, good communication
19/03/19 by Hafida
Arrived promptly. thanks
19/03/19 by Mrs Jean Steer
PARCEL MONKEY WHERE MY REFUND I AM STILL WAITING KEEP GETTING EXCUSES PLEASE GET IT SORTED OR I WILL TAKE IT FURTHER WILL NOT BE USEING YOUR SITE AGAIN SEE WHY THEY CALLED IT PARCEL MONKEY BECAUSE IT MUST BE A BUNCH OF MONKEY RUNNING
19/03/19 by Darren
Super fast service
19/03/19 by Ellen
Good service but still on the exspensive side
19/03/19 by Customer
I have just received news that the item was broken in transit, despite my experience with packing fragile items to ship abroad. I thought it would withstand a herd of elephants trampling over it but sadly it didnt withstand the shipping handlers.
18/03/19 by Jos
It was cheaper to buy this ParcelForce large parcel delivery through ParcelMonkey than directly from ParcelForce. The ParcelForce delivery worked fine.
18/03/19 by Eric Rossiter
Parcel collected from my door on Tuesday, arrived safely in Germany on Friday, and was much cheaper than the Post Office. Although ironically, it was the Post Office that collected it from me in the first place.
18/03/19 by Mr I Roach
Very fast responsive, and my parcel was delivered as per my request with picture taken to show where was it at my back garden. Good service.
18/03/19 by Customer
The comparison site worked well and got the labels printed and package dropped off. However, DPD took 7 days to deliver the parcel to the destination contrary to what they advertised!
18/03/19 by Samrat Mukherjee
Good service and had an e-mail the next day to say my parcel had been received.
18/03/19 by Christina Weir
all good.. no probs
18/03/19 by pat hixx
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