We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
The service was poor, I booked a collection which never happened on that day, The next day I had to spend nearly 1 hour on the phone with Parcelforce to see what happened, and collection didnt happen the next day either. It was the third day after the initial one that I arranged to be collected Monday after the weekend. People on the phone in Parcel monkey, were very unhelpful . Generally they didnt deliver what I paid for, I had to sort it out myself.
21/05/19 by George Mexias
Very easy to use.
21/05/19 by Customer
Brilliant service. Parcel delivered next day
21/05/19 by Customer
Excellent, easy and cheap
21/05/19 by Customer
prompt and quick delivery
21/05/19 by Mrs Jheeta
Never use this company again. Not reliable at all!
21/05/19 by Stephanie H W
Had to return a rather large parcel to Amazon that I couldnt drop off to post office (no car). Amazon rep suggested Parcel Monkey.
It took 2 minutes to measure & order a collection by Parcel Force. I confirmed the pickup at 10am and the parcelforce lad was outside the office at 11am the same day.
Easy hassle-free service. Will be using again in the future.
21/05/19 by Diego Diaz
Always very reliable. Thanks
21/05/19 by Douglas
Always reliable. Thanks
21/05/19 by Douglas
Easy to choose the service on their web site. Saved money over booking direct. Delivery was flawless (DHL). Overall a very worthwhile service.
21/05/19 by Altogether Now
Excellent service
21/05/19 by THE STEADING WORKSHOP
Easy to book and print appropriate labels and good advice on packing. Picked up on time by courier and good online tracking (to Australia). They wouldnt insure as it was a guitar (you only discover that once you are well into the ordering process) but took the risk and arrived safely withing the 4-5 days advertised. Recommended.
21/05/19 by david
first class service
21/05/19 by justin paul williams
1st agent was closed, on to 2nd, may or not be picked up that day?
but overall a good service, informed of progress, emailed the recipient for accurate delivery time.
recommended , will use again. good costs,
20/05/19 by sam mcmurran
Parcel Monkey are without a doubt one of the worst companies I have had to deal with. Your contract is with Parcel Monkey and even though the senders name and address appear on the label this is substituted in the background, completely hidden. If the parcel is returned it goes to Parcel Monkey in Southampton where you can go and collect it, pay to get it back or have it destroyed. Parcel Monkey support is totally useless and they WILL NOT contact the couriers to find out why a delivery was not attempted and no cards left at the address. The terms and conditions forbid you from contacting the courier and even if you try, they just point you back to Parcel Monkey. I will never be using them again. It is fine if everything is okay but once there is a problem you are totally helpless.
20/05/19 by Mark
Excellent service. You provided me with several quotes. I selected parcel force and they collected my parcel on time. I would recommend Parcel Monkey and use them again myself.
20/05/19 by karen
great and fast, used for the third time. well done
20/05/19 by Customer
Easy and cheap
20/05/19 by Mr David Clarke
Very straightforward, very easy, lot cheaper than the Post Office
20/05/19 by Mr David Clarke
It was Friday afternoon and I was desperate to get a document to Spain for Tuesday. Parcel Monkey said it could do this and that it could do pick ups on Saturday. The document eventually got there on Thursday. While I appreciate that it is not be completely down to Parcel Monkey, but rather the companies they use, I chose and paid for 2 days for delivery and was sorely disappointed.
20/05/19 by Customer
I was surprised when it said 3 days to get to England from Japan and wasnt expecting it to actually be 3 days. Absolutely perfect service
20/05/19 by Customer
No hassle service
20/05/19 by SW21
Been using parcel monkey for a few years. Recently sent an ebay item to France, took images on my kitchen scale. They came back with another charge saying it was 4Kg (PM7272093). In the same month I was already having trouble with them as a buyer paid for next day delivery. I was quoted Courier, collected Friday, delivered Monday. Buyer asked for refund and I was left holding the monkey, out of pocket. Told none of their next day services deliver on Saturday unless you pay extra for it (PM7284696). So that lead on to me not using ParcelMonkey in future but I had a problem, they had recorded by CC on file. No way from control panel to remove, this has to be a GDPR issue. Told only way to stop people sending stuff in my account was to have it removed or update the card details with another card (I dont have one). Opted for account remove. There are a ton of other cheap parcel people all doing the same thing why give these guys your money?
20/05/19 by dc
very quick service
20/05/19 by Customer
A parcel has been missing for a month and half. It has been a slow painful process to get any information to find out where the parcel is. Parcel monkey advised it was under investigation but did not respond for 2 weeks when I had to go back to them. After advising I would be contacted within the day, no one responded. I have now had to take it to the next level and make an insurance claim for them. Im hoping this is a quicker process and we will get a satisfactory outcome promptly
20/05/19 by Megan
Faultless and a very decent price.
20/05/19 by Philip
practical and easy
20/05/19 by Ivan
Awesome! Great price fast service!
20/05/19 by James Richmond
DHL did not collect on the day promised with no explanation. They did collect the next day. Poor communication.
However, our overall experience with Parcel Monkey is excellent.
20/05/19 by Gerald Penney
Not good this time not been delivered when said they would
20/05/19 by Steve cook
This company can not be trusted with your parcel, Go directly through the crourier. Parcelforce lost my delivery and agreed to this in December, 6 months later after constantly trying to get information with no actual method of contact with parcel monkey (live chat with bots) they have closed my claim as unsuccessful with no reason given. even when the crourier admits liability. I am not the only person to experience this treatment and to be pushed aside with no options to contact parcel monkey
20/05/19 by Noel Canavan
This company is DISHONEST! Do not use them. I used them to have 4 canvas flown from the UK to Uganda, which was supposed to take 3-4 days, it took 8. (Which I complained about - no response) The canvases were weighed and were just under 10Kg, I marked it as 12kg on the order to be on the safe side. I have just received an email stating that these 4 canvas, weighed 23kg and they are taking extra money from my card. When the parcel eventually arrived I walked home with it carry it one handed, which means I am insanely strong on this company is incredibly dishonest. I will be disputing this with my card company as a fraudulent act. But wanted everyone else to BE AWARE!!!
20/05/19 by Craig Mcvicar
Quick and well priced service.
20/05/19 by Customer
excellent service
20/05/19 by Nigel Walklett
Very smooth process, all went well and parcel reached the other side of the world in less than a week
19/05/19 by Customer
This is the 3rd time parcle monkey has messed up my deliveries! Last delivery was not collected, no phone call or email to inform me, I contacted customer service and they canceled my order. This time round 2 of my parcles are lost and I have no clue where they are, if they have been collected or whether they will be returned to me!? Will not be using them in the future and I highly recommend others to stay away.
19/05/19 by Reena
Easy to use, easy to work with, no problems
19/05/19 by Brian Buckman
Great service. Arrived on time as promised.
19/05/19 by Terry Johnson
I can post Bottles of Wine on Parcelforce.com direct without contravening any of their policies..I cannot post bottles of Port Wine using Parcelforce through Parcelmonkey.Both Parcelforce services are identical.All Parcelmonkey say is that alcohol is prohibited.Parcelmonkey refuse to accept any logical reason to change their policy.That is their loss.Totally uncompromising
19/05/19 by John Hutchings
Unbelievably bad service, my parcel never arrived. Contacted customer service and never got answer about what happened to it. Told them what was in the parcel for insurance claim. I had to submit all receipts only to be told it wasn’t covered. Made a complaint customer service said they would look into it and i would be kept up to date. Never heard from them again, and now somewhat predictably no response to emails. Rubbish
19/05/19 by Crêpestugan Nynäshamn
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