We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Very happy with speed of delivery and easy access online much impressed Douglas zHynd
19/05/19 by Douglas Hynd
Parcel for return was collected as expected and delivery to its destination completed efficiently.
19/05/19 by Customer
Simple transaction with easy to follow instructions, and a really great price, as much as 50% below going direct in my example. Really a good service with many options. I do like to options and the ability vo used my preferred carrier and avoid the weaker ones
19/05/19 by Greg Pearton
Totally appalling service, parcel of a value of £950 lost on the 4th March and I’m still chasing for compensation and the service money back, spent hours on the phone and numerous emails but knowone seems to care or want to resolve the issue, I will never use the service again and am going to continue to fight for my money to be returned, totally disgusted ex customer!
19/05/19 by Debbie
Extremely fast delivery. It was easy to create the label and great service.
18/05/19 by Deborah Jarvis
Reliable, great tracking service and all round good bet!
18/05/19 by Customer
Horrendous service. Took a week of calling repeatedly for them to collect the parcel. Completely disrupted my time. Constant promises that someone would contact me but no one ever did. Thoroughly unhelpful customer serviced staff who couldn’t do anything to help. Awful experience and would never use again.
18/05/19 by Customer
Getting much better a lot of companies sent you a text to let you know round about what time your parcel should arrive Id like to see this happening instead of waiting the person around to collect parcel its getting better in the way the parcels seems to be arriving in better condition then previously so not throwing about is appreciated
love the tracking and signing for on delivery
18/05/19 by Rosa
Always choose Parcel Monkey for international and internal parcel delivery tracking and delivery always visible and administration easy to complete
18/05/19 by TKal
Quick and easy way to find the service you need. Will use again.
18/05/19 by JL
Based on this particular order I have given 5 stars, because I was able to send my large parcel by Royal Mail with very competetive price.
However when I tried to use the service again, the prices were extremely high.
18/05/19 by Art
Easy booking with excellent price / service from UK to France.
It would have taken 2 days for a 20Kg parcel to reach me in France, except that the local delivery service (the French Post Office) decided to deliver it to a local collection point.
18/05/19 by David
Best Best Best!
18/05/19 by Customer
Parcel was delivered very quickly and all in good condition. Thank you Parcel Monkey
17/05/19 by CustomerElizabeth Allen
Excellent service again - good price, efficient, delivered in the timescales stated.
17/05/19 by Harry
I booked for a 24 hour service I received my parcel after 48 hours.
17/05/19 by Customer
I have used Parcel Monkey UK on several occasions in the past. Can’t fault the service, door to door UK to Turkey.......5 day’s total Brilliant?
17/05/19 by Mrs Kimberley Wearn
Great service with no snags.
17/05/19 by Allen Higginson (Belfast)
I paid for a 2-4 day service, which we despatched on Tuesday, expecting a Monday delivery date at the latest. Parcel Monkey gave us Tuesday, which was not a problem as the parcel was due to go to India. It is not Friday and no one is able to tell me what is happening with the delivery - 10 days later I wish I had not sent the documents through this service as the CS support I have received has been far from exemplary and it is like pulling teeth speaking to "chat bot" like agents. Would not recommend!!
17/05/19 by R K Gill
Easy to use, and makes you save lots of ££. Whats not to like?
17/05/19 by MGA
Saved me a bundle.
Really easy to use and easier than using traditional posting methods.
17/05/19 by customer
Great, all went according to plan!
It’s the first time I have used it.....great price
17/05/19 by Amanda
The delivery man was excellent and I couldn’t fault him. However I paid for 48 hour delivery large item. And it took 4 days to arrive!
17/05/19 by Customer
Excellent hassle free
17/05/19 by Emily Walford
Very good pricing, delivered promptly, easy drop off.
17/05/19 by Private Customer
Booked in a parcel to be collected and it has not been picked up as the van broke down, rebooked didnt collect again ! how many times ! and they dont just rebook you ! I had to waste time doing it ! waste of time stay away
17/05/19 by James
Easy to use and worked perfect
17/05/19 by Customer
Excellent service all the way
16/05/19 by M.A..
Great service and easy to use
16/05/19 by Tina
I used to send with Parcel Monkey before. I was dropping off the parcel at local shop and within 4-5 days it was in Poland or Czech Republic. Recently I have sent a package on Friday - it was picked up on Monday, held to wndirect, then to inpost in poland which is redirecting and changing my parcel numbers multiple times. What the hell happened to this service? It is already 8 days and undelivered.
16/05/19 by Shaori
parcel monkey is top of my list for arranging couriers its simple to use and they are very competitive, Ive used Hermes and the like before who may be cheaper but the service is apauling. So look no further than Parcel Monkey use with confidence.
16/05/19 by Gary
Have been let down on multiple occasions, due to that I let my customers down. The only thing I was able to read, as they only offer email/chat services at the moment, was that theyre sorry and there are no options available.
16/05/19 by Piotr
Quick delivery to Nice, and a very simple despatch using our nearby Post Office
16/05/19 by Mr Bruce Carnaffin
Posted in UK on Thursday arrived at Michigan, USA on Monday brill going.
16/05/19 by Carol Palmer
good prices, quick service
16/05/19 by Nandor
Total hassle free process, will definitely use again.
16/05/19 by Kevan Holloway
An excellent way to decide which carrier best suits your needs.
16/05/19 by Carol McIlwraith
I had a nightmare. I couldn’t talk to anyone on the phone and the form used to submit a query online had an infuriating glitch which meant I couldn’t communicate in any way.Also the tracking details couldn’t be cut and pasted into the eBay tracking box. Awful
16/05/19 by Joe Belsham
Still waiting for a parcle to Greece that was posted 27/4/19 from the Uk, tracking system says it’s ready for delivery on 6/5/19 and normally goes out 24 hours later! Round & round in circles (as you can’t speak to anyone) over emails only to be told to check the tracking system on line...... frustrating!! Now it’s been escalated to management (still via email) and they have told me that’ll they’ll update me once they get a reply from the courier........ this has been going on for 3 days!!! No one can tell me where the package is or the phone number of the depot its being held at! Crazy! So in the meantime I’m just waiting for someone to be bothered to contact me back! Beware, it’s cheap for a reason!!
16/05/19 by Andy
Hassle free. Easy drop off service and first class delivery A*
16/05/19 by Adrian Dear
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
