We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,589 reviews.
On time no problems and profesional
02/03/19 by Customer
Very good service, quick and efficient.
Thanks.
02/03/19 by Customer
Used Parcel Monkey to deliver a parcel to Italy. good price, parcel delivered in the expected time scale. Track and trace worked. One small problem : the system produces two different sets of labels - not sure if both needed on the packet, or is one a receipt for customer? In the event I printed it all twice, put one set of both on the packet, and kept one set. Perhaps instuctions could be clearer for first time users, However, the parcel was delivered without any problem.
02/03/19 by John
Excellent service and best prices.
02/03/19 by Denis Reed
Booked online, collected & delivered quickly
02/03/19 by Karen Gingell
Great job and fast
02/03/19 by Neil
easy, fast, cheap, amazing! gave me so many options and allowed me to easily compare different postage times and prices.
02/03/19 by b ivanova
if you not tell me who the courier is, i will go further, its beyond absolute joke, i paid for a service for international tracked and signed for with usps It arrived at new your jamaica parcel company on February 9th 2019, you kept saying that we need update from usps. Because i spoke to usps numerous time, they said otherwise They told me once it arrives at parcel monkey it is your responsibility to update the tracking. Then you tell me its in transit. If its in transit WHICH COURIER??? are you using. you cant even tell me who you are using. Then you say we have updated you. you give me an old update which the item was already delivered to me last year, which i already received without having any issue. how come this time you are causing me anxiety and stress all over 3 parcels that was sent to me as a gift. you cant give me a direct answer. All i want to know which courier you are using and if it is in uk or usa? paid $133 tracked and signed for. im not getting the service. you keep telling me reassured we will get back to you immediately after we find out from the courier. its been 1 month now, and no parcels.
02/03/19 by D B
Poor tracking information. Parcel has taken longer than the 3-4 day service we paid for. Recipeient asked to pay delivery charge.
02/03/19 by Customer
So simple to use and cheaper then other companys. Also got there when it said it would.
Would definitely recommend and will.use again
02/03/19 by Rachel
Good and fast
02/03/19 by Customer
My package was delivered in impeccable time! It actually came 3 days early!!
02/03/19 by Customer
Fab! I would definitely recommend this company!
01/03/19 by Deborah
Was quick and stress free
01/03/19 by KHADIJAT ADEWUNMI
Easy to use great service
01/03/19 by Customer
Horrendous service. They claim to have no control over the delivery company. However on their website it says all enquires should go through them. The delivery company were much more helpful when I contacted them directly. They said they would refund as they failed to collect the parcel. Parcel Monkey said they are not liable for any failed collections and would not refund. I will be going directly through the delivery company next time. I don’t see the point in using Parcel Monkey. I would in particular like to mention Julie who was extremely unhelpful. She was deliberately awkward and extremely slow at replying over the messaging system. When I asked to speak to her line manager she wouldn’t facilitate it. Hopefully this review makes it to a manager. On a final note, I would only use Parcel Monkey to compare prices and then go direct to the company. That way if something goes wrong you can hold someone accountable.
01/03/19 by Joe
Brilliant service and cheapest in all provided me fully tracked service from dpd for my parcel to Spain will recommend this website to anyone who is looking for national or international parcel delivery service
Thanks parcel monkey
01/03/19 by Azhar Mahmood
Parcel Monkey are brill. Great service & even greater prices. Highly recommended.
01/03/19 by Mr Owen
As always , a good service
01/03/19 by Customer
Finally, received an answer "We will provide you with more information in the next 5 working days.". So, I have to wait another 5 days for the update! Probably the worst company I ever dealt with. Will never use it again.
01/03/19 by Tanveer Ahmed
very dependable
01/03/19 by Joann McShane
Absolutely faultless! If only everything in life went as smoothly!
Totally recommended
01/03/19 by David
Parcel collected and delivered on time and tracked efficiently. Highly recommend
01/03/19 by monica
Always excellent. Thank you.
01/03/19 by Os
Easy to create a parcel collection
01/03/19 by Customer
Item arrived damaged and broken. In order for this to happen there would have had to been an excessive amount of force as the item was well wrapped and was initially delivered by Royal Mail with NO issues.
01/03/19 by Customer
Great service and price. Only thing was it took 5 days to arrive on a 48 hr service. But that was down to parcelforce 48. 5* will use again.
01/03/19 by William
Half a star doesnt justify the level of incompetence I had to deal with to get a simple delivery dealt with. Not sure if Ive ever came across a support function with such limited answers to the questions that needs answering. Ive send a parcel on the 19th of December 2018, reached customs on the 21st of December 2018, havent heard anything from Parcel Monkey until the 6th of February 2019 when they raised a ticket to ask if I can confirm the delivery address which I did on the 12th of February 2019. On the 21st of February 2019 Parcel Monkey updated the ticket saying that the parcel is being returned as it reached the maximum hold period at the local courier. ALL necessary information were provided when this parcel was initially booked, including delivery address. I then reached out to support and over a period of a week, they advised me to raise a ticket, which I did, "management" is dealing with my query. Over the space of a week now, no one can tell me the reason why this parcel was send back if the delivery address was provided and confirmed, where my parcel is physically, when I can expect my parcel to be delivered, who I can talk to regarding my parcel. Not providing any answers to a paying customers questions, never mind the level of non service is horrendous, unpleasant and a huge waste of time. Not sure what function support is providing because in my case I have spend literally a few hours trying to get some answers to no avail. Probably the worst "service" Ive ever had to pay for and the best is I still havent got the parcel delivered, and they will probably tell me in a two weeks time when someone do get back to me that I need to book another service for which I probably need to pay for again.
01/03/19 by Le Roux
Very nice and fast, can drop even ar my local corner shop
01/03/19 by Customer
Absolutely first rate service. Parcel from UK to France delivered in 2 days and arrived exactly when they said it would. Much cheaper than the Post Office. Will definitely use them again.
01/03/19 by H GAZE
Delivered on time and with a smile!
01/03/19 by MR P RUSSELL
Thank you for providing an excellent service with my parcel.
01/03/19 by Customer
First time using this service and it was great!
01/03/19 by Customer
I was really impressed with this service. It was the most effective option for me and it sent my parcel with Parcel Force and I was able to tract this all the way back to China and see that it was delivered promptly. I was really delighted with this service.
01/03/19 by Helen
Amazing, very simple to book and everything went very well - shipped 15 boxes from the UK to Germany and was very well impressed! Everything got there safely and within two days! Thank you so much.
01/03/19 by Jessica
Great service, prompt and half the price of Parcel Force from the PO
Also on time, easy to use and quick to respond to any problems that might occur.
Great to also send pacs to Europe
01/03/19 by Dominick St Angelo
Excellent service . Booking online was straightforward, cost was competitive and dropping off a breeze. Delivered to local post office on Friday morning and parcel was delivered in New Zealand the following Tuesday.Tracked all the way so you can see progress.
Highly recommend.
01/03/19 by Barry
I would recommend Parcel Monkey UK as they were very reliable and I felt like my parcel was in safe hands.
01/03/19 by Karen Suggett
Very efficient no hassle very competitive on price
01/03/19 by Customer
Clear easy booking, good value for money.
I use it to send parcels to Turkey, cheapest cost. Prompt collection service by Royal mail!
No trouble at all.
01/03/19 by Maen
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