We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,254 reviews.
great service
10/10/19 by Kamaljit Bharj
very good nice not having to do anything apart from parceling up great service
10/10/19 by Terry Moxley
Always brilliant service
10/10/19 by Mike Beahan
The pick up and delivery to Australia was first class problems arose with delivery in Melbourne. Poor communication and failure to deliver on promised day resulted in my daughter going to depot to collect and discovered parcel completely open
10/10/19 by Ann
Great service from start to finish !!
10/10/19 by Tom Bentley
I found the whole process of getting an online quote, being sent the customs form and mailing label all very easy to use. As a foreign tourist I appreciated being able to drop the parcel at a Post Office.
Both parcels have arrived safely to our home in Australia, very quick delivery service. The tracking service is also very helpful.
10/10/19 by Customer
Professional
09/10/19 by Customer
The information below is from an email I received about an additional payment from them: This parcel contained a pottery dog with the dimensions correct but THEIR weight absurd. I emailed them to ask they check THEIR information and received NO RESPONSE. (this info was easily verified had they checked, and considering im on morphine with weight restrictions, even the courier would know the parcel wasnt near that weight - I couldnt even attempt a lift of it! I WONT E-V-E-R use a company that doesnt reply!!! "The information provided when the order was created declared a nominal weight of 5.50kg made up of 1 box: 60x29x48cm @ 5.5kg Using the dimensions you provided, this equates to a volumetric weight of 16.70kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 27.00kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking."
09/10/19 by DoloresDelfino
Excellent price, service and very easy to use!
09/10/19 by Jackie
Simple and efficient service. Top Marks would recomend to everybody
09/10/19 by David Waite
Did everything they said they would!
09/10/19 by David Oryan
Great easy website to use. Parcel delivered. Would definitely use again.
09/10/19 by J Ball
Brilliant! DPD delivered my parcel to Australia in 7days. Tracked every step of the way. Parcel Monkey provided a fast and easy to compare service. Online payment was simple. Very impressed
09/10/19 by Wendy Carter
I am very happy with the way you handled the sending of my parcel to its final destination. The tracking information was superb, letting you know every step of the way where the parcel has reached,
09/10/19 by Tam Iyalla
Amazing service! Fast delivery to HK for great price!
09/10/19 by Customer
Easy transaction Will use again
09/10/19 by Customer
Brilliant service from start to finish. Highly recommend
09/10/19 by jacquie
Handy and easy
09/10/19 by Tracy Hallett
Great service
09/10/19 by Charlotte
I don’t receive my parcel yet. The service is baaad very very bad I don’t advise anyone to use it . Trust me they said 3-5 working days it’s over 10 day and nothing yet . Parcel money don’t have contact number it’s just Rubish rubish .
09/10/19 by Faycal
Great service, parcel easily booked with DPD and cheaper than booking with them direct.
09/10/19 by Steven Harper
I lost £30 which they did not refund despite being asked twice, I also lost a sale worth £220 which I cannot get any compensation for .this was their fault-they employed an unreliable, unsupervised, fundamentally dishonest, cowboy carrier who did not collect to transport on time, not to mention being UN-contactable to sort out problems. were not bothered about me. please be warned.
09/10/19 by Boxerman
I booked a parcel for 24Hr delivery on the 2nd October, 2019, and it wasnt delivered until the 7th October and no explanation was given. What am I paying for?
09/10/19 by Marc Mitchell
Using the web site was very easy. Prices were very good and delivery was very quick and the parcel was received intact.
09/10/19 by Arthur Helliwell
Very Efficent
09/10/19 by Silverdeal
Collected next day and delivered next day. Good service.
09/10/19 by Ian
Very good and cheaper than through the couriers own website. Just a shame you dont get a time frame of when the parcel will be collected, only a day. Highly recommended
09/10/19 by Customer
Excellent service from collecting to delivery and saved £20 compared to post office
08/10/19 by Customer
Not great, courier trashed my shipment & I had to refund the customer.
08/10/19 by AJR
Paid for 24/48 hour express parcel uplift and delivery. I took the parcel there and for over a week the parcel wasn’t even uplifted. Delivery was late and not even a partial refund or a gesture of good will. Irresponsible and zero customer service.
08/10/19 by Peter
Brilliant!!! Very impressed! Great price, great service!!
08/10/19 by Customer
14 days and counting on getting my delivery.
08/10/19 by Customer
I can honestly say i am very happy with the service.
08/10/19 by Beryl Kenny
On time pickup, good delivery
08/10/19 by Customer
Very good device at a great price.
08/10/19 by Customer
Always great service and great prices
08/10/19 by Customer
First ever experience of using Courier through Parcel Monkey. Ordered on Sunday evening about 10pm and I received notification that labels would be emailed with half an hour, and parcel would be collected on the following day, Monday and delivered Tuesday. I waited up late but no email came through. The following morning labels were emailed, and details said the parcel would be collected on Tuesday. This was not correct: Nobody came to collect the parcel and it sat in my porch all day Tuesday. I called the help line In the afternoon about 16:00hrs and was told there was a problem with electronic systems causing a delay but I was told it would be collected. I called again at 18:00 and received an automated message saying the parcel would be collected that day by 18:00. These calls cost me extra above my network call costs. The parcel was eventually collected on Wednesday around lunch time... By the time it was delivered it was not a convenient therefore the recipient had to drive to a depot and collect it somewhere else. He eventually got it on Friday. It took 5 days, several emails and phone calls. I won’t be using this service again in any hurry. I’ve given it 2 stars because the parcel was actually collected and delivered to the recipient.
08/10/19 by Mikeyjay
Customer received the parcel and it was very damaged, I will have to replace the order again anyway
08/10/19 by Customer
Great service Parcel Monkey
08/10/19 by Customer
Easy to make the booking, fully transparent pricing, collection the next day,
08/10/19 by Jim
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