We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
really easy to use
19/08/19 by Stuart Eves
great service- who put us in touch with DHL for cheaper than we could go direct (without an account). Product picked up on Tuesday afternoon and delivered to mid east France Sat Morning.
Simply printed off the labels and stuck them to the box and waited for them to be picked up - I could then track the parcel through DHL Express.
19/08/19 by Customer
The worst company ever. First they failed to another courier on the day, I had to cancel my flight in order to send it back the next day. Then, they say it will arrive in 4 days, but its been 2 weeks now, and apparently my parcel has been damaged and stuck with Seur their partnership company. The service costumer is a joke. They keep using the same standard replies and you basically cant trust this company. Its the worst ever.
19/08/19 by Adela Hamza
Failed to collect on the designated day, had to re book and take another day off. My pet hate about couriers. Probably give them another chance at some stage.
19/08/19 by Austin
Excellent service, would happily use again.
19/08/19 by Customer
easy to use website, cheaper than parcel force direct
19/08/19 by MR M BONIFAS
delivered safely
19/08/19 by Pete
DPD was quick picking my parcel up but am disappointed as parcel still hasn’t been delivered saying not enough information
19/08/19 by Jackie
My package was delivered 2 days late... i wasnt happy about it
19/08/19 by Zab
Really simple to use and cant fault the pricing.
Definitely recommend
19/08/19 by Mr Richard Hanstock
Parcel Monkey advertised that it would take 4-6 days for delivery when in fact it took over 14 days. Once my parcel had been collected I was then informed immediately by the tracking link how long it would actually take….. I called Parcel Monkey who said they would look in to it and come back, they never did! Poor customer care and a company that is just trying to part you with your cash! WILL NOT USE THEM AGAIN
19/08/19 by Customer
Absolutely pathetic service send parcel on 08 August to spain was told 4 days delivery then email from local Seur that parcel would be delivered Friday 16 August still no parcel , tried contacting monkey and no phone number no live chat beyond 55 mins on reply , nothing !!! Worst company I’ve used
19/08/19 by James Nelson
Appreciated the nice comparison of low prices. However, was not so pleased that a surcharge for Isle of Wight (called a remote area) was added later in the process for DHL. I found that another competitor did not add that, but only after Id completed the order.
19/08/19 by Steve Grubb
We are a PTA and used parcel monkey to return a gazebo canopy. Although the service we recieved was totally fine only a few days after using our bank card online to make the parcel monkey booking we experienced fraud on our account. As we dont use the card it is from this transaction that our details were taken and our money spent in online gambling casinos. Will not be using parcel monkey again. Thankfully our bank have returned the money.
19/08/19 by Customer
Great great to used
19/08/19 by Mad
Parcel monkey service were good. Courier company were just unfortunately late
19/08/19 by Customer
Good service. Thanks.
19/08/19 by Customer
I have used several companies but I find Parcel Monky the best.
18/08/19 by Andrew Mudd
Excellent Parcelforce 24 delivery to Belfast.
18/08/19 by Dougie Campbell
Parcels arrived - slightly open/damaged but contents were generally OK.
18/08/19 by J A Nelson
Couldn’t fault my experience at all excellent service and Excellent price!
18/08/19 by Customer
This company is really great, they have never let me down
18/08/19 by Customer
Excellent service and prices
18/08/19 by Mr IAN WILLIAMS
Great good choice of couriers and clear and simple to use
18/08/19 by David G Nivern
I have been using Parcel Monkey for some time it works for me, easy to navigate site
Sorts the most appropriate courier out for you, I highly recommend this service
18/08/19 by Dave Tee
Avoid at all costs Just like other people I was lured in by their competitive rates but was left £1000 out of pocket due to them not paying out when my item arrived damaged to the recipient. There is no telephone support so everything is done by message tickets and they offered very little help and refused to take responsibility despite before and after pictures being sent. There are loads of articles online about this very problem. Good when things go right but completely useless when things go wrong. Use at your own risk.
18/08/19 by Ben .Edwards
Held in customs at country beingposted from - no explanation or notifcation as to why
18/08/19 by Customer
Everything went well, parcel collected and delivered on time as stated thanks
18/08/19 by Abdul Kassim
Good delivery arrived promptly.
18/08/19 by Julie
easy and clear
18/08/19 by Sean Langlands
Very easy to find out best price and really cheaper then if you go straight to the courier.
18/08/19 by Customer
brilliant very fast delivery
17/08/19 by Customer
always excellent and reliable as well as best prices
17/08/19 by P.Hodge
Kept me informed of collection and delivery.
Happy with the service will use again.
17/08/19 by Customer. RK
We use this company all the time. All our parcels are delivered on time and in good condition
17/08/19 by Simple solution 4 u ltd
Brilliant prices, easy to use. I will be using them again ????????
17/08/19 by Mrs. barrass
Excellent value, uber-efficient service. Wont use anyone else next time.
17/08/19 by Mrs L A Franklin
At first I was concerned regarding my delivery because when I was tracking my parcel it gave me over 2 weeks for delivery but when i paid it said 3/6 days, it all got delivered on time so happy with the service and the tracking information which was showing where the parcel has reached.
17/08/19 by Mohini Patel
I have used this service several times over the years, and it has never let me down. I cant fault it.
17/08/19 by Sammy
Sent parcel to Lithuania. Used this service before and gave it four stars because of some delay over in Lithuania. This time it got there without any hold ups. We chose Dpd. We saved money by using Parcel Monkey and were also able to send a larger parcel than using Royal Mail, for example. Would definitely use Parcel Monkey again.
17/08/19 by Maria Harrison
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