We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Sent a load of vinyl records for a fraction of what royal mail charges. All arrived safe and well. Happy with service and easy to use.
22/08/19 by ZOE PURVIS
Brilliant Service
21/08/19 by Jimmy Smyth
Good service! I could track my parcel and see where it is! Thank you!
21/08/19 by Customer
Nice easy online booking offering lots of options & prices, I opted for Parcelforce each time with the ease of drop off at local post office
21/08/19 by Ian
I have used the Parcel Monkey services quite a few times now. Without reservation, they are excellent. Sometimes, the carrier (selected by me, always DPD) has been disappointing (boxes delivered looking like they have been jumped on, contents exposed, once delivered to a neighbours) but they got delivered on time. And my latest order was delivered in very good shape. Overall, I have to say that that Parcel Monkey offers a reliable service that is great value for money as long as you pack and tape your boxes securely.
21/08/19 by Sally Fowles
First class service as always from start to finish
21/08/19 by Fiona
RUBBISH! i was given a time slot for collection between 8am and 6pm. I waiting in all day and no courier came. i contacted Parcel Monkey and they told me they had no way of tracing the driver and i would have to reschedule for another day. My client cancelled their order as they needed the parcel delivered for the next day. So i waisted a whole day waiting at home for the driver , my client cancelled their order. Parcel monkey did agreed to give me back my money but i could have to wait up until 5 days for my refund, Absolute rubbish. DONT BOTHER ...USE SOMEONE ELSE|!
21/08/19 by Vivienne Forte
Always fast and efficient!
21/08/19 by Steve
Paid for next day delivery but was not advised this did not include Saturday.
21/08/19 by Customer
Awful customer service. I ordered a parcel to be collected. My parcel arrived broken (camshaft smashed, despite extremely secure packaging) and I emailed Parcelmonkey to complain and request compensation. They replied to say that they were passing it straight over to their claims department who would be in contact with me to process my claim. This was on 16 August. I sent many messages through the chat, and the responses to these and on their Facebook page were equally vague about passing it to the relevant team, non committal with no timescales. So I am no closer to a result and time is of the essence. The email, chat and Facebook customer service is entirely unsatisfactory. I contacted Parcelforce, the courier, and they will not deal with this and say I have to go through Parcelmonkey. The fact that it was broken is terrible, and to have such an indifferent and unsatisfactory response as a customer is appalling. I am thankful I took out insurance, but at this point this seems a waste of money if Parcelmonkey keep fobbing me off with meaningless platitudes which appear designed to delay.
21/08/19 by Philip Ketley
Before I actually paid for this delivery to Australia the estimated delivery time was 4-7 days. As soon as I had paid the estimate delivery time became 12-13 days. I was not too pleased, although when I thought back to previous Parcel Monkey deliveries I had booked, I remembered that this was a common feature. The new estimated delivery date became 21st August, but the parcel was delivered on 15th August., so actually within the original estimated time. I though had gone cap in hand to my customer apologising that the delivery would not be until 21st August, when I had previously told him that it would be much sooner than this. The parcel then arrived nearly a week sooner than the 21st August, but why on earth to Parcel Monkey operate this way. It is very unprofessional and a waste of time.
21/08/19 by Mark Thomas
Amazingly cheap. Thats the first thing. Thats great! However the two-day delivery time was not honoured at all. I recently sent four packages. One arrived in two days. Two took three days and one took four days. I did not mark the packages fragile (I assumed that a 30kg package wasnt likely to get thrown very far) but it was clear they got tossed about a fair bit. Although quite tightly packed, the contents had moved around a lot. Some CDs and cases were cracked or broken and a small coffee table leg got a bit broken too. Ive used them before, all in all Ive sent six packages and theyve all arrived eventually with nothing missing. Id highly recommend for non-time-critical deliveries of items unlikely to break (great for gradually moving a record collection from UK to Germany!). Extremely cheap!
21/08/19 by KJ
This was easy to use with lots of choice on the courier type of service needed and speed of delivery. I requested a signature as needed proof of delivery and this has been provided on both occasions I have used the service. Happy to recommend.
21/08/19 by Wendy P
They were very fast and careful with my parcel. I believe parcel monkey has the cheapest prices for larger parcel in the UK. I only use parcel force through them, due to being disabled and my printer plays me up every so often. I just wrote the name on it and I know they have the label to stick over it. And 24 hours door to door is the fastest service as well. Wish they did smaller parcels too. I would use them then for all my parcels.
21/08/19 by Customer BP
Excellent as always, thank you.
21/08/19 by pavla
Outstanding service
21/08/19 by Richard
Delivered quickly for a great price
21/08/19 by .Simon
Im very happy for the service and quotation
21/08/19 by Gianni Trivedi
A job well done!
21/08/19 by URI
Very pleased with service!!! Efficient and simple. Absolutely will be using this service from now on!!!
20/08/19 by Customer
The best guys ever. Never any problem. More than be said for some
20/08/19 by Customer
Great price, great service, quick and easy also to be able to see the tracking and delivery.
20/08/19 by Mrs Ilett Cowan
Timely Delivery
20/08/19 by Customer
Very good and delivery in two days.
20/08/19 by Customer
Used the template for a large parcel, pole hedge trimmer, got a few available options, all Royal Mail; paid for it and parcel picked up, delivered and notified next day, no fuss.
20/08/19 by John
Always delivers well done again and again
20/08/19 by mohammed saeed
Best delivery company well done
20/08/19 by Said Maoudj
Excellent.
Easy to order, perfect pickup, and quick delivery.
20/08/19 by Martyn Chilvers
Great service great price easy to use recommend to everyone
20/08/19 by Customer
Delivery was fast and cheaper than e.g. Royal Mail. First pick up time was missed though because the driver came earlier than announced. Rearrangement was easy though but the additional wait was in my case a bit inconvenient.
20/08/19 by Customer
easy and efficient will use again
20/08/19 by Customer
Great service
20/08/19 by Critelli
Honestly I thought my parcel receiving on Monday because been told 2-4 days for India. Checked all before started filing form because its urgent to send, now my Brother dont get till Wednesday soo upset whats point to send like this. I would better with Royal mail atleast get as promise.
20/08/19 by MRS PATEL.
It was great! Could not fault it. Measured and weighed my parcel, went online , filled out all my details. Within 5 mins it was all arranged. So simple. With an excellent delivery price. I dropped it of at the post office and the next day the recipient received Received the parcel in excellent condition.
Couldn’t be Happier! Would strongly recommend using this site ????????????
20/08/19 by Alison
So easy to use! Very fast and quality delivery. I would recommend Parcel Monkey to all my friends!
20/08/19 by Brad
I’ve used parcel monkey uk a few times now & everything it’s been a great experience with no issues, very easy to use with great communication & updates.. Highly recommended!
20/08/19 by Monir
I tried to have the exact same item delivered to the same
address ,using the same courier .to be picked up on the same day.
this saving time and pickup schedules .but your system kept
referring me to another courier .this I used after 4 attempts
I therefore had exactly the same item delivered by two different couriers,which were received as sent by both couriers in the time
stated I suppose just a small annoyance . too much effort applied
on my part ,will use again .as it gives am choice of cost
20/08/19 by l kinzett
You did justice to the work. Excellently well.
19/08/19 by Customer
Paid for 24 hour service received no tracking number so totally unable to track parcel. Needless to say parcel never arrived within the 24 hours I paid for. Still waiting to hear back from parcel monkey support staff good job I sorted it with Courier myself as parcel monkey have absolutely nothing to assist didn’t mind taking my 24 delivery fee whilst providing a 48 service. No doubt their staff will have all the answers on here but sorry it’s to late for me.
19/08/19 by Eric Osterholm
Great value for money
19/08/19 by Brian
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