We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
An excellent collection, easy to do
27/08/19 by Helena LAWRENCE
Your site gave me accurate information with which to chose a courier.
Unfortunately I chose DHL.
Their driver lied about attempting to collect the parcel - I was waiting by the front door. Delivery was eventually made 4 days late.
27/08/19 by Chris Hazell
Awful, appalling service. Sent a parcel to Portugal for my Dad’s birthday. He was meant to receive it on the 1st of August. It is now the 27th August and they still do not know where the parcel is after many emails asking, “where has my Dad’s birthday parcel got to?” No one is willing to speak with me over the phone. I have asked for a full refund and all Parcel Monkey are willing to say is, “We have to wait to hear back from the courier.” Worst customer service I have ever dealt with. You cannot speak to anyone directly. I strongly recommend no one uses this company. I work in customer service and Parcel Monkey do not know what customer service is. I feel very sorry for my Dad who has not received his grandchildren’s handmade birthday cards. Do not trust the reviews they have on ParcelMonkey...go to reviews.co.uk to see for yourself how bad a company they are.
27/08/19 by Rachel Cottrell
When sending items to the USA, I always use Parcel Monkey as the website is easy to use and the prices are very competitive. Much cheaper through Parcel Monkey than going direct to Parcelforce.
27/08/19 by Rebecca Hadnett
Efficient and arrived in good condition
27/08/19 by MISS Danielle Foster
Great service
27/08/19 by christine lunt
Very responsible price and a friendly driver
27/08/19 by Customer
Hassle free when selecting DPD as delivery service.
Print label and pick a drop off location.
Easy.
Will definitely use again.
27/08/19 by JL
A great website we have discovered for the first time. We shall return!
27/08/19 by Philip Dolbear
Great service and choice easy to use
27/08/19 by Michael
Excelente service, everything on time. ????
27/08/19 by Customer E.
Paket für fast 40 $ von USA nach Deutschland verschickt. Nie angekommen. Keine Antwort auf Nachrichten!!
27/08/19 by Roksana Maria Dobrzynski
Superb service for a tricky collection will use again
27/08/19 by Janet walker
The system operates very well
26/08/19 by Keith Hutchinson
Re my previous feedback, after a long and frustrating time Parcel Monkey made full payment in compensation. I have got to give them credit for that, but I do wish they would improve their communication.
26/08/19 by Mr Livingstone
3 of my 5 boxes arrived on time, 1 arrived a few days late and 1 has still not shown up 2 weeks later and I’m getting no where with them trying to find it. The boxes hat did arrive were completely crushed and smashed up with massive holes on the side that stuff probably fell out of.
26/08/19 by Customer
Posted on the 23rd and it’s still sitting in the delivery depot on the 26th
26/08/19 by customer
Superb service at very good price.
26/08/19 by Barbara Day
Very easy to book and excellent value for money. Overall it is superb service to use and would recommend it to all.
26/08/19 by Atttila Cseke
Easy no hassle service . A cheap alternative to post abroad
26/08/19 by Stephen Godfrey
Excellent service! I prepared the parcel and they came and picked it up. I was happy I didn’t have to lug a 15kg box to the post office. Everything was as advertised. Very happy! Would definitely use this parcel monkey again. Totally recommend it! Thank you
26/08/19 by Farida
Excellent service!
26/08/19 by Jane
Great service and price. Would have been £57 to send to Italy with Parcel Force. With Parcel Monkey it was only £17.99 to send via Parcel Force.
26/08/19 by Paul Potter
The booking process was very simple to do and the collection driver was friendly and helpful.
I am still not sure if the recipient has the package as last I heard, they hadn’t.
26/08/19 by A. Rodriguez
All the way to the USA, no fuss. Easy to use website. Top notch, will use again
26/08/19 by scott
Quick pick up - only gripe would be the 8am to 6pm window, bit of a pain to have to wait in all day. As it turned out, parcel was collected by 9am. Delivery the same deal, large window of time. Arrived Monday in France in excellent condition.
26/08/19 by Customer
Good honest cheap parcel delivery. Spot on
26/08/19 by Gareth
I used parcel monkey for the first time due to a heavy parcel that would cost a lot to send with the post office. Easy process and would definitely use again.
26/08/19 by Angela
Great service
26/08/19 by Duncan Mackenzie
The service was excellent, they picked up the boxes on time and the delivery was also super fast. very trustworthy.
26/08/19 by esra paca
3 day service to Europe. 7days later still not here
26/08/19 by customer
Good service
26/08/19 by Customer
Efficient. Best options were giving.
25/08/19 by Customer
Great service! Quick and reliable!
25/08/19 by Customer
Dropped off, regular updates on parcel travel, and delivered a day earlier than expected to Spain.
25/08/19 by Mark Potter
Parcels were picked up the Wednesday morning and delivered in France the Friday morning. Very impressed. One thing recommend is to make sure that your parcel is sturdy and taped well. I watched the delivery man in France take the parcels out of the man and he literally dropped them on the floor. Fortunately I had nothing breakable inside.
25/08/19 by Strawberry
Happy with the service I received very simple and reasonably priced will definitely be using again
25/08/19 by Customer
once again the parcel was delivered when I was told it would be at a very reasonable cost.
25/08/19 by Customer D. Smith
Great service
25/08/19 by Ann Gentilomo
Never any issues with PM. Had a little hiccup Parcel Force but all got sorted and PM were very helpful
25/08/19 by Bruun Design
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