We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
I am pleased with the on time delivery of my parcel and the good condition it arrive in, which was remarked on by the recipient. On that basis I am happy to be using parcel Monkey.
25/08/19 by CHRISTINE ROBERTSON
Was really quick!
25/08/19 by Julie
Great Customer Service 5***** All Praise is for Allaah Most High.
24/08/19 by Sagheer Alam
Great service very prompt and delivered next day, updates with tracking from start to finish, well done and thanks for a wonderful affordable service ...recommended 100%
24/08/19 by Mr Andrew & Mrs Heidi Cummings
All aspects of the shipment went very smoothly
24/08/19 by Mr John Evans
great service yet again
24/08/19 by Neil Griffiths
Well organized easy and traceable
24/08/19 by Customer
Good service. Expensive for a set of keys less than 100g. Same charge for 1kg, or 10 sets. Surely some leeway on smaller items.
24/08/19 by Mickey
We Think Parcel Monkey is by far the Best Most Cost effective Courier Service on the Internet. Why value for money Never mind go compare other sites well do as you will see Parcel Monkey can beat any price and No Vat charged like some i could mention. Great Choice of carriers ,Well laid out user customer friendly and if ever things go wrong (not for us in 20 years) a great back up team Recommend without any reserve Fr Anthony Rainbow Bridge Cat Sanctuary Blackpool FY1 3EX
24/08/19 by Fr Anthony
Got no updates with regarding second pick up attempt. Wouldn’t let me book a second pick up attempt.! Or gave me notice of the second attempt to pick up. Hence person was not home for collection. Sorry one star is all I can give.! Will pay again, and try dpd direct. And see if communication is better with them. Regards. Mark
24/08/19 by Customer
Brilliant!!! Will definitely again.
23/08/19 by JG.
I like the tracking of the parcel
23/08/19 by Customer
Clear. Prompt. Reliable.
23/08/19 by Customer
I like the tracking of the parcel
23/08/19 by Customer
so easy unbelievable.first class service
23/08/19 by Mr Bradbury
Brilliant. I used Parcel2Go 6weeks ago and the parcel was returned to me. Very bad service.
I reposted the parcel with Parcel Monkey and it arrived in 4 days. I will definitely use them again.
23/08/19 by CustomerLoretta Sidoli
I booked a parcel for same day collection on there website say will collect in 15 minutes even I have paid double for same parcel, and then after two hours parcelforce webiste displaying that customer not presented, even I was especially at home all day to handover parcel to courier, then i spoke with there so called customer adviser, said that very are very and will collect it tomorrow mean today, and all today no one come up and I chat again because they dont have a telephone, then i realise that it looks like a scammer. they took my money and giving lot of explanation and not trying to find the parcelforce that why they are lying, it looks like they both are lying. Now i have asked to remove all my personal data and tehy are not going to remove it. Now i have decided to speak with trading standard and Information Commissioners Office UK for this issue.
23/08/19 by Shakil Hasan
I went online to book my delivery. I was advised if I place my order within 32 minutes my collection would made on the Friday afternoon. I placed my order and the collection was made on the next Monday I actual paid extra for the same day collection, so feel a little aggrieved the collection was made late.
23/08/19 by Ian Allee
Excellent!!!
23/08/19 by Customer
Booked online. Came up tops with pricing and was easy to book a collection online. Came and collected earlier than stated which is always a good thing. The only reason why i did not give it 5 stars is that most other couriers inform you when they have delivered to the customer so that if there is a problem of them not receiving you have confirmation of delivery on hand. A simple email to say your parcel was delivered would be beneficial. Otherwise a good all round experience. Thank you. Will use again.
23/08/19 by Zoe
Not just bad, appallingly bad. If there were a no star option I would have ticked that, most was down to hopeless Parcelforce but as Parcelmonkey use them its their problem. Im now persueing a compensation claim and have demanded my money back. After sales seems to be run from India and there is no hurry to help with every question getting an off the shelf reply, 28 calls,4 promises of delivery and 8 of call backs all lies. Avoid!
23/08/19 by Jim
no way to get in touch without registering all i want to do is track a parcel i am waiting for. **** company
23/08/19 by John Cooper
Quick and reliable!
23/08/19 by Jade Edwards
So it´s now 7 days with no response from the claims team for a destroyed + 3 days late parcel. £400 insurance wasted!!! Deliberately no phone number & no response from website is simply not OK.
23/08/19 by Philip Ketley
Very good service apart from it would have been useful to know that the collection company (Dpd) did not collect from my location before I had quoted the p and p price to someone I was selling to. I would rather have quoted a higher price from a different company that collected more locally to me. It would have saved a 17 mile trip to the DPD drop off point.
23/08/19 by Sue
Great prices, easy to use. Perfect option for sending parcels abroad.
23/08/19 by Jonny
The process of using Parcel Monkey was painless from start to finish. The price was really competitive, which drew me to the service. The services used to get the parcel to me in Germany (a large bike box) were first class, Parcel Force in the UK, Norsk for the international sector and DHL for local delivery in Germany. And all in less than a week (including two "dead" weekend days). Excellent is the only word I can use to describe this service!
23/08/19 by David Griffiths
Easy to use and my parcel arrived safely.
22/08/19 by Raymond
Best price, best service than their leading competitors. Highly recommended
22/08/19 by Michael Cheng
Very bad because my luggages are yet to be delivered after paying for 24 hours delivery it’s now 72 hours still waiting for my bags. ????
22/08/19 by Sophia
very easy to get parcels picked up and delivered, all at a reasonable
price.
22/08/19 by kevin whitehead
Good website
My 1st choice now for sending parcels
22/08/19 by MR LAURENCE OWEN
Consignment left the UK as quickly as it could but has been laid up in South Africa and is awaiting delivery for 2 days now??
22/08/19 by Alistair
Very pleased with the speedy service.
22/08/19 by Customer
In the main excellent. Just one criticism: the website indicated that the collection would be the next day when it was actually the day after that. The following email from Parcel Monkey did indicate the correct collection date. Other than that everything was fine.
22/08/19 by Customer
Only 4 of 5 Stars for the overall service as there was a problem which happened 2nd time in a row. Upfront Parcel Monkey it self 5/5 Stars all perfect from booking to printing lable to drop off at the shop or as pick-up from a driver.
Now the problem. As I sent regularly parcels to Germany I had a problem with GLS again, that they dont deliver the parcel and say customer wasnt home. This is not true as the receiver of my parcel was at home all day and was waiting for it, just after research we found out that the driver dropped 6 Parcels at the nearest pickup shop at 7:45 in the morning, claiming that all these customers werent at home. This needs to change urgently as its customer unfriendly!!!
22/08/19 by Jens Pape
This service was really efficient and I was very happy that the parcel arrive so swiftly. Very happy to use this service again
22/08/19 by Ivor Sexton
If i could have given it 0 stars I would have. Thee most useless and incompetent service I have ever used. Paid for next day delivery, courier arrives 4 hours earlier than the very specific time slot given, then the courier decides not to bother showing up at all, go out my way to deliver the parcel to the depot myself for them only to lose the parcel for the next 10 days. By the looks of how the parcel arrived its been dropped, crushed and just mis handled. contents are smashed and ruined and now the joys of trying to get any sort of refund or claim the insurance, sent a complaint ticket 1 week ago, no response. contacted again today and just told wait for a response from the ticket. absolutely useless. AVOID at all costs
22/08/19 by Mark Gallacher
Great service, no problems whatsoever
22/08/19 by Customer
Smooth delivery.
22/08/19 by R McColl
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