We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
PM7419436 Worst ever company do not use this company fake reviews sent parcel on 1 july today is 2 September its 2 month parcel is nowhere they only lie no compensation going court now to recover my money
02/09/19 by A Khan
Easy to use. Brilliant service
02/09/19 by clairegauntlett
Fantastic service well recommended
01/09/19 by Marcus
You did what you said you would do at a competitive price
01/09/19 by Susan Campany
Easy site to use, compares many couriers quickly
01/09/19 by Heather
Parcel was delivered in good time.
01/09/19 by Carolyn Jackson
easy to use system
01/09/19 by Customer
Reliable service. Arrives in 3 days from UK to Hungary.
01/09/19 by Zsolt Zoltan szabo
Easy to book and excellent communication throughout - would highly recommend!
01/09/19 by Janice McInnes
Still waiting for parcel. Would be better to ask me to review after you have delivered the parcel. Status says problem with delivery address. As explained to you preciously this is because you decide to replace the address label I stick on with an address label of your own which is a complete different address. Heres a tip for you, peel of the delivery label you have stuck on to look at the delivery label I stuck on and you will have the correct address to deliver to. Also there is no way online to arrange a place for me to go collect or details of what I do now or how I communicate with anyone to actually get my parcel. There is no attempt to contact me by email I gave you or the 2 telephone numbers I have given to even try to attempt and deliver. Basically my parcel is stuck at a random depot somewhere until eventually it will be returned to sender. Would be much easier just to leave the customers address label as is and deliver it to the said address or at the very least..... call me!
01/09/19 by Customer
Well worse company to deal with. Offered compensation for damaged parcel that was deliberately damaged by the courier. I refused it as only covered the return and sending of the parcel. I knew this was going to happen due to the nature and behaviour of the courier that collected the parcel. another courier does a far better job and is more sympathetic. I do fair amount of business with Parcel Monkey but no more!
31/08/19 by Patrick Auguste
VERY frustrating that the package was not picked up on the scheduled day. someone was waiting in the house, with the phone number given at booking. when followed up i was told the driver did not have a phone so they couldnt not contact him to go back and get the package. who does not have a phone!?!?! refused to even give an AM/PM estimated time for pick up the day after.
anyway. rebooked the following day. picked up and delivered promptly. so 4 stars... minus one for the driver/phone nonsense
31/08/19 by DAVID HYNES
Fast and reliable
31/08/19 by Customer
Couldnt have asked for a better service .Both pick up and delivery.
31/08/19 by Mrs Pamela Knight
Excellent service
31/08/19 by Customer
I organised a collection on the Saturday morning of the bank holiday weekend and the package was delivered in tact on the Wednesday. I was well impressed with the ease it was to organise and the information given time during the transit period. Well done Parcel Monkey I will definitely recommend you.
31/08/19 by Dave Hughes
I sent 2 boxes from the UK to Italy which were collected very promptly and delivered in good condition but did arrive on different days which was an inconvenience.
31/08/19 by Kelly
Parcel monkey were very good they arrived when they said they would so they get five stars ⭐️ from me
31/08/19 by Sue
Everything went well, good comm’s , best price , prompt delivery, will use again
31/08/19 by trevor
A good selection of couriers with competitive pricing.
The website is easy to use and it seems to integrates with the courier tracking so you can track your items from within Parcel Monkey.
Ive only used one provider typically, so I cant confirm the integration works with all providers.
31/08/19 by Maaz
A prearranged collection through Parcel Monkey by Courier started to go wrong when the courier company used a third party to collect the package, and they could not provide a receipt. After an online chat, I was able to obtain Couriers own consignment number, only to be told there was a delay, with a referral back to Parcel Monkey. Following a number of online chats with them, they finally promised to investigate the matter and get back to me...... Im still waiting!!!!! I have since discovered through Courier that my parcel was finally delivered a day late! Still havent heard anything from Parcel Monkey!
31/08/19 by Mr Peter Cooper
Very bad !! Overall experience was very bad.
30/08/19 by Customer
Easy process and convenient. Good price
30/08/19 by customer
excellent + very quick service
30/08/19 by King,Mr Melvyn
Whilst this was a good price it’s very disappointing you have to wait in between 8 and 6. It is claimed they have no way of tracking timings...but I just logged onto the Parcelforce app with the reference and found a 1 hour planned collection time. Not sure why you can’t provide this customer service.
30/08/19 by Clairey
Awful service
30/08/19 by John
Paid for next day collection for a parcel, paid £30, stayed in ALL DAY to have it collected and no-one turned up. First time Ive used these guys, always use Hermes and never had any problems. AVOID AT ALL COST, now trying to contact them to get my money back, appalling customer service
30/08/19 by amanda williams
Delivered safely to the south of France in three working days and very inexpensive.
30/08/19 by Customer
Very slick. Delivered to Los Angeles in under a week.
30/08/19 by Hugh SAWYER
Took additional payment out of my bank without my consent
30/08/19 by Adam
Excellent - i have used this company for over 5 years now, excellent packaging materials - fast delivery, excellent customer serivce.
I would highly recomend this company.
30/08/19 by customer
Terrible Service by Parcel Monkey arranged for a collection for the 29th no courier turned up. Spoke to the actual courier company who said they are collecting on the 30th as thats the date they have been given. Now have to wait in another day and loose a days pay. Parcel Monkey taking no responsibility as they say they are not a courier but they ARE the company I used to arrange my parcel collection. Asked where I could take my complaint further but just told to look at the Ts & Cs as it states time of collection or delivery is not guaranteed. Well thats not good when you are waiting in ALL day for nothing and then having to wait in ALL day the next day. Will never use this shambolic scamming company again and will go directly through a courier company in future might be slightly more expensive but no where near as much money as I have lost by having to wait in for a second day.
30/08/19 by Damian Cooper
This is the first time I have used Parcel Monkey and I was astonished by the fantastic service. I booked a parcel on a Friday for pickup in Kent and it was delivered to me in Sydney Australia the following Tuesday morning. Unbelievable service
I can only highly recommend Parcel Monkey
30/08/19 by Ron Coombe
Quick delivery thanks
30/08/19 by Customer
Impossible to figure out the delivery day and time. You have to pay careful attention in the order process, it is only shown once and then never again until after your parcels are collected, and then they dont mention if the days are standard days or working days counted. The delivery came on time but it was a nightmare having to plan for their collection and drop off. POOR communication.
29/08/19 by Customer
Really easy to use
29/08/19 by Customer
This an excellent, efficient and economic service with Parcel force. Prompt delivery to Greek Islands at half the price of everyone else.
29/08/19 by Roland Nevett
Excellent and quick service.
29/08/19 by Ric
Measured parcel carefully and weighed, charged another £27 !!!!! As said my measurements were wrong. Double checked before booking as am myself a courier. Very p***** off
29/08/19 by Karen lenton
Great service
29/08/19 by Customer
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