We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
Great experience
05/03/24 by Emmanuel Alajiogu
First class service picked up parcel within 12hours of booking it after being let down by other parcel service.
05/03/24 by Alyson Evans
A charge of £76 taken from my account without any notice due to wrong dimension of parcel. Now lets say i got the size wrong there is no way any courier would charge an extra £76 on top of the £22 already paid. will never use them again there pocketing money for themselves
05/03/24 by Steve Johnson
Speedy updates good service woyld use again great prices
05/03/24 by ANDRE EGINGTON
Easy to use website and to send a parcel, and good service .
05/03/24 by David Nicholls
Always easy to use and efficient swift service. Thank you.
05/03/24 by Anne
Cheapest service I could find online. I had no issues whatsoever. Would recommend
04/03/24 by Charn
I have been 24 years in the UK and sending parcels to Ireland the postal service, always stressful and slow, this Christmas, I paid £34 to send presents only to have them returned to me 2 weeks later, the Monday before Christmas, I googled and found you guys, My parcel was delivered 48hours later, I will never look anywhere again. This week, a parcel arrived in 24 hours, I used your company but chose a different courier, I couldnt be more happy! Thank you :-)
04/03/24 by Aisling Butler
still sad because I had to find a way to print my own labels. Id pay double if you could just pick up my package and get it where its going, because the delivery service selection itself was solid.
So close to a perfect solution to the problem that is shipping international! But dont let perfect be the enemy of good, these guys simplified the process immensely. Strong recommend.
04/03/24 by CT Taylor
Great service, easy to use!
04/03/24 by George
First time user but found it straightforward, easy to use, and kept informed at each stage. Arrived at time stated and competitive prices.
Will definitely use again.
04/03/24 by Alan Johnson
Collection when promised and goods were handled well as was delicate (but well packed) and arrived with no hassle.
04/03/24 by Sam Martin
Easy to compare, select and book a suitable courier at reasonable prices.
04/03/24 by AJ Knott
Parcel left house in Uk on Monday delivered to house in Calgary Thursday.It takes my breath away will definitely use Parcel Monkey again! Astonishing.
Post office, you’re dead. Had 48 hour parcel tracked to PostOffice locally on Monday out for re delivery on Tuesday, Wednesday Thursday, Friday and finally delivered on Saturday. Excuse, agency labour didn’t turn up.
04/03/24 by Peter Mockridge
Easy and straightforward to use site.
Gives so many options to choose from to compare and match what you need.
04/03/24 by GA
Outstandig
04/03/24 by Customer
Collection of parcel was attempted at time earlier than requested when shop was shut even though I had specifically given instructions not to attempt pick up before 10am. They did not attempt to collect again and no explanation other than "no one available at time" was given. Totally unacceptable.
04/03/24 by Corinne Wood
Courier didnt turn up on the requested date! I had to deliver the item myself, as item was time sensitive. 6 hour 300 mile drive. Now Courier wont even refund the cost of parcel delivery let alone re-fund me for time and petrol etc. Absolute shambles.
04/03/24 by Customer
The parcel was not collected but the charge was not refunded
04/03/24 by Mr Richard Reay-Smith
Collected Monday and received in Auckland the following Monday
04/03/24 by Mrs Smith
Delivered parcel. Thank you.
04/03/24 by Simon Godwin
Great to be able to compare prices
04/03/24 by linda
Parcel Monkey has directed me to Parcel Force which promised to deliver my parcel within 3-4 days. Two weeks on, it is still sitting in the international hub waiting for despatch abroad.
04/03/24 by Marek BEKERMAN
Simple to use and efficient
04/03/24 by Georgina Green
Excellent easy courier service. Would certainly use again
03/03/24 by Annette
Easy transparent system
03/03/24 by Trish
Reasonable price. Prompt collection and safe delivery. All good
03/03/24 by Margaret Hill
Quick and easy drop off.
03/03/24 by Soos
This is my go to site for delivery comparisions. Always give me a variety of delivery options and companies saving me loads of time surfing the various delivery company offerings.
03/03/24 by Kevin
Quick and easy to use service, collected next day and delivered the day after. Very fast and a very happy customer.
03/03/24 by Customer
Great service but expensive though
03/03/24 by Jaimie
my Parcel got to Sweden in 24hrs!!!
03/03/24 by Rob Webb
Ive PM a good few times and there prices are good and they have never missed a delivery
03/03/24 by Marcus
Sent small parcel to Italy, Royal Mail Drop off. Parcel was approx 12 kilos and within all guidelines for measurements and weights. After parcel delivered was hit by penalty charge saying I had under estimated weight. I was advised that I disclosed parcel was 16 kilos when in fact it was 28 kilos. Total rubbish, I have all the documentation and was disclosed as 12 kilos as was weighed at 12 kilos. I requested their paperwork and evidence to support their allegations……..nothing has arrived but my debit card has been charged……..
02/03/24 by Frank W
Very prompt. Thank you.
02/03/24 by Charlotte Tickner
Easy to sort online
Got the best international price and service with evri thanks to parcel monkey
02/03/24 by Customer
So easy to organise the sending of my parcels. I post monthly to my daughter in Australia. The parcels always arrive within the allotted time frame. The customs document is easy to complete. Just wish it wasnt so expensive to send things out to Oz.
02/03/24 by Debra Parker
Excellent service, will definitely use again
02/03/24 by Martin
Absolutely amazing. The parcel/painting was collected from the gallery Monday afternoon and delivered to the client in NYC the next day. Fantastic.
02/03/24 by Hugo Camacho
parcel has not yet been delivered
02/03/24 by CustomerAnne Powers
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