We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,732 reviews.
Too long time waiting
13/03/24 by Mrs Sofiia Stelmakh
Fast delivery good contact
13/03/24 by Żaneta
Very easy to book and the courier service was quick and helpful!
13/03/24 by Sarah
Package arrived on time and in good condition. Am very pleased.
13/03/24 by Jillian Floyd
Fast collection and delivery
Excellent setvice and it was easily the best price
13/03/24 by Stephen Luke
Can’t deliver my parcel and refuse to refund!
13/03/24 by Mice catcher
Found a service which I wasnt aware of and ended up splitting the delivery into multiple parcels, vs one which would have been way too heavy, at a great price
13/03/24 by Andrew Gray
Appealing a week after posting 10 boxes they ask my customer to collect from the depot Where’s the refund for posting
12/03/24 by Dave Roberts
Awful service
12/03/24 by Ian Wilson
Horrendous service
12/03/24 by Gary Cormack
Can you please explain why the recipient had to pay 15 Euros on receipt of item. This is more than the item cost !! A customs document was printed and attached to the package but had not even been opened or looked at when irecieved. I have photos of package on receipt evidencong this had not been checked. I expect a refund
12/03/24 by A Clubley
Put parcels on a 24hr on the 5th it’s now the 12th and still not been delivered
12/03/24 by Dave Roberts
so easy to use
12/03/24 by Bill Ball
Collected on time and delivered next day as requested. Best selection of prices and services compared to another comparison site I looked at
12/03/24 by Katy Morris
Booking was relatively easy and the Monkey did a good job of finding a good price.... but... when it comes to the courier showing up on time.... Sadly, it fell short. It was a day later than I expected. Whether this was down to unrealistic expectations set by Parcel Monkey or by the courier its hard to say.... I suspect the courier, but it was all part of the included service, hence I mention it here.
12/03/24 by Jason
Very good, went very well, easy to use, arrived on time
12/03/24 by alan duncan
Quick and easy to use,
12/03/24 by Tom
Easy site to use but Fed-Ex sent it on a European tour before it arrived in Vienna....so it was late:(
12/03/24 by Rob Laird
Arrived in Australia in less than one week.Regular tracking updates.
12/03/24 by Fizz 47
DO NOT USE Prices are exorbitant... go direct to fedex, dpd or ups
12/03/24 by Ben Raincock
Quick and easy to use
12/03/24 by LEE NIMMO
Easy to arrange and courier collected on day chosen.
12/03/24 by KAY WESTGATE
Website was very easy to use & the prices that was found was very reasonable, Highly recommended!
12/03/24 by Monir
Quick pick up and delivery confirmation with a photo.
12/03/24 by Krystyna Bate
Customer service for great
12/03/24 by Ro
What an amazing service.. amazing value also, I will definitely use you from now on
12/03/24 by Rachel poole
courrier came to door and picked up parcel it was delivered on time fantastic will use again
12/03/24 by CustomerEric Holt
Parcel collected on time. Arrived in France and cleared customs fine took 1 day longer then I expected but very happy with service.
12/03/24 by Barbara Hinton
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12/03/24 by Tomasz Zgubinski
Parcel got lost
12/03/24 by Customer
Easy to use online ordering system and print off the delivery address label. Booked a 48 hour delivery service but in fact the parcel was delivered in 24hrs. Bonus.
11/03/24 by Ken Rigby
Brilliant job very easy to use multiple options.
All done in a few clicks couldn’t fault would definitely use again
11/03/24 by sharon j shelton
Great service
11/03/24 by Lindsay Bell
dispatched 26 th feb 11march still not arrived Poor show will not use again
11/03/24 by CustomerAlan Derrick
Shipped 10 boxes, good price arrived when expected
11/03/24 by Andrew
No hassle very pleasant people wouldnt use any body else
11/03/24 by Richy
Very good service
11/03/24 by Amo
Speedy delivery
11/03/24 by John C
The most disgusting courier brokerage in the UK... Fraudulently took over £300 in fines form my account without informing me of the reason, after 3 weeks of sorting out the money was eventually refunded and no apology was given. In the 3 weeks, not one person was able to explain why the money had even been taken. Some weeks later (under a new account) I purchased international postage. Parcelmonkey failed to pass on the customers details to the courier, which led to issues at customs and the parcel subsequently being destroyed. This is an ongoing issue that is now into its 3rd month, after excuse, after excuse, after excuse I am then asked to raise a claim, which they are now refusing to take any further because the customer will not sign an item not arrived declaration, even though DPD have already told ParcelMonkey that the parcel has been destroyed! Trading Standards have been informed.
11/03/24 by Scott
Collected and delivered on time, with good comms throughout.
11/03/24 by the_cascade
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