We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
My parcel was delivered extremely damaged from man handling, very disappointed in the services from parcel force. Also paid for 24hr and has delivered 4 days later.
31/12/19 by Stacey Bateman
I’ve used Parcel Monkey on several occasions... never disappointed
31/12/19 by Julie - Chester
Simple and easy to use
31/12/19 by Customer
Really good service and nothing to complain about.
Thanks
31/12/19 by Cláudio Conde
I once used parcel monkey for shipping 11 removal size boxes to Canada. It all went without a hitch. The process is easy convenient and straightforward whether it something big or small, going near or far. Self printing labels and invoicing great too.
31/12/19 by luc
Very easy to arrange a collection. Driver collected parcel on time. I received a text message to let me know when the parcel would be collected. It arrived at the destination after a few days. All this in time for Christmas. Thank you Parcel Monkey!
31/12/19 by Customer
super fast and efficient delivery thank you
30/12/19 by diane Birley
Affordable prices, speedy delivery. Highly recommended
30/12/19 by Kitty
I was very impressed with the service. I got my package earlier than expected.
30/12/19 by Customer
Spot on always delivers with DPD at least the parcels arrive not looking like they have been in a tumble drier like some I know
30/12/19 by Mr Brian Francis
For the first time I used Royal Mail Parcel Force out of the selection offered and it was dreadful. The parcel was sent on 17th December and by the 22nd had not arrived. The family that I sent it to went abroad on the afternoon of the 22nd so no parcel for Christmas. This is the first time that Parcel Monkey has let me down.
30/12/19 by C Lloyd
Brillant service
30/12/19 by Mike walker
Driver polite, helpful,
30/12/19 by Anna Kargbo
It was alright in UK, but in Portugal the service doesnt work properly, because I have paid for an item to be delivered at my brother in law and the Portuguese Post office just leave the notice to people go and pick it up by themselves, and I known because my at the time they leave the notice all the family was there.
So when you promise a service be assured that the other part is willing to a accomplish the task
Best Regards
Luis Boto
30/12/19 by Luis Boto
Fast delivery very pleased.
30/12/19 by Mr V Banfield
Straight forward to work
Good result.
30/12/19 by Gordon Fogarty
Posted a Christmas present to my son in Austria on the 20th December with a 3 day delivery. Its now the 30th of December and he still has not received his present.
30/12/19 by Tim
we chose your company to deliver our parcel because you said it would be delivered in 4 to 7 days. This is 12 days on and the parcel still has not been delivered! You also disputed the weight of the parcel which was weighed by the post office and charged me an extra 11.89 as you say the parcel is heavier. Apparently my brother has to pay an extra 9780 rupees when it eventually arrives. As this is a return I find this quite unbelievable. So just to say it is now costing 88.89 to return a parcel worth £140. I am so disappointed in your company and dont recommend it.
30/12/19 by Shazia
Good service
30/12/19 by radovan palascak
No problems with parcel monkey just USA parcel service are **** and that is being really polite about them
30/12/19 by Carol Palmer
Great service.
30/12/19 by Martin Hudson
The best delivery company! So fast so punctual! 5 stars well deserved!
30/12/19 by Anna Sarkisyan
Never heard of parcel Monkey before using them last week.
Easy enough to find a courier service for a decent price if you have a regular shaped and sized parcel to return.
I struggled to find someone to return a rug to Amazon and without parcel Monkey probably wouldnt have managed to do so.
Would definitely look at using them again.
30/12/19 by Darren Humphries
Easy to use, Amazon are a nightmare but parcel monkey made it easy. Thank you.
30/12/19 by D Ray
If any problems always sorted
30/12/19 by Sylvia Stroud
Competitive prices for large parcels. Reliable pick up and delivery times plus tracking make this a great service
30/12/19 by customer
Prompt collection, easy to track and delivered just a ew days after to the US. Will use again.
30/12/19 by Irini
I always use parcel monkey and have always been pleased with their service.
30/12/19 by Customer
Whilst the use of parcel monkey was straight forward the delivering agent was horrific. The intended recipient changed the delivery date to a MORE CONVENIENT time - not only were these instructions ignored but whoever was delivering the parcel thought it would be totally acceptable to THROW the FRAGILE parcel over an 8 foot fence. The parcel was clearly marked in multiple places it was fragile! Disgraceful behaviour. The only reason the package was not damaged was due to the fact I had packed it very well.
30/12/19 by vicky brame
Sent my parcel in the 18th and it still had not been delivered. Paid for express 3-4 day delivery, service has been a joke. I want my money back!
30/12/19 by Luce
Good results everytine
30/12/19 by Zoë
Perfect company to use if you are shipping internationally. They are cheap as compared to the courier themselves..
30/12/19 by Eric
Does exactly what it says on the website. Very reliable.
30/12/19 by Shawn
exceleent service
30/12/19 by Alan McFadzean
I sent a parcel via PM/DPD on 7th October which arrived broken. I raised the complaint on 12th October - received a response on the 13th advising the claims dept would be in touch. On the 16th Oct I chased PM as I hadnt heard anything. On the 18th I received and sent back a claims form. I chased on 24th, I chased again on Nov 10th (received a response on 13th telling me the carrier is looking in to it). I chased again on 2nd, 3rd and 6th of December and finally received a response and my claim on the 6th. Very poor customer service.
30/12/19 by Marie Bannister
A very good way to send parcels.
30/12/19 by Mr T. Turbot
Im very happy with this service, the price was good and despite the collection and delivery being over the Christmas period, the item arrived on time.
30/12/19 by Roger McVeigh
Isent four parcels over the Christmas holidays to my family in Germany. Ive done the drop off at the post office near me as usual. Always works fine, also this time. Dropped off three of the parcels on the 17th and they all still made it to different parts of Germany on the 23rd. My family received the parcels in perfect condition and tracking of the parcels also worked fine. Very Happy!
30/12/19 by Peter
I always used this service but this time I have to admit that Im not very happy! After 11 days I havent received my parcel!
30/12/19 by Customer
Great service
30/12/19 by Customer
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