We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Excellent service but it took 8 days instead of 4 days that was quoted. Price is good as compared to DHL & Royal Mail. I handed over the parcel at Homebase which is 1 mile away from me
01/01/20 by Dr Chekka Rao
Prompt & efficient
01/01/20 by MR. STEVEN PERRY
it was a good price
01/01/20 by Sohrab
Great service.
01/01/20 by Customer - Chris W
Quick and easy to use. Really impressed
01/01/20 by R Melville
As always an easy reliable cost effective service
01/01/20 by Customer Adrian Thomas
first class courier and cheap prices
01/01/20 by j. weir
A faultless service, everything was easy to understand and use.
01/01/20 by Steven R
Parcel Monkey good, but Parcelforce delivery guy forged my brothers signature & left the huge parcel in the front garden. All was ok but I didnt think that was the point of track and sign!
31/12/19 by Customer
Quick and perfect delivery
31/12/19 by Peeters
Even over Christmas our box of clothes donations for refugee families got to Greece on time! Brilliant
31/12/19 by Beverley Hines
Booked parcel to be collected for Friday, waited all day no body came for collection and no notifications!!!!!
31/12/19 by Customer
Definitely use these guys again Easier than the DPD app
31/12/19 by Blues_ punk
To be able to monitor the large parcel on its journey gave me peace of mind. The courier who collected the package was very helpful. The cost was very reasonable and I would definitely use this service again. Being able to see the numerous options and costs for different methods and companies on one page was excellent
31/12/19 by elizabeth coates
Good speedy delivery
31/12/19 by Just Me
All worked good!
31/12/19 by Customer
Great service use often would recommend.
31/12/19 by richard cross
Very good service
Perfectly on time.
31/12/19 by Claudio
No info on parcel collected yesterday to be delivered today. Site only says advised which is no help whatsoever. No news at 1600! Very disappointed.
31/12/19 by Customer ann wilson
I sent a large parcel to Scotland and it arrived as Parcel monkey said it would Pre Xmas ! Fantastic !
However I sent a parcel Royal mail at the same time about 18 miles to Kew - it was about 3/4 smaller and lighter - IT didn’t get there till well after Christmas what a disappointment there.
Should have used “parcel monkey!“
Says it all !
31/12/19 by Lindy loo
Everything perfekt!
31/12/19 by Customer
I sent a parcel that was lost - the website of the delivery service said that the parcel had been delivered to the wrong depot by mistake and to wait. I waited and then I contacted Parcel Monkey. Parcel Monkey got back to me confirming that it was lost. They didnt respond to my request for a refund at that point. - had paid for insurance so claimed using their online form later on. They refused the claim on the basis that you have to claim within 5 days of the due date, which I hadnt known but in any case I had been told to wait....They did agree to refund the postage after an initial blank refusal. I wont use them again.
31/12/19 by Linda Martin
Some of the worst service Ive ever received, 6 out of 9 boxes delivered, chase up the other three. Nearly a month later told they have been returned to sender, well to at least, no clue where the third is. The reason for returning? Tried to deliver but no answer. The delivery address is the shop I own that is open everyday of the week from 8:00am until 8pm! You had my number zero calls. Lost sales, lost a box and have the other two boxes somewhere in the UK. Never using again. All they want me to do is pay again for a service they seemingly cant provide!
31/12/19 by The Boot Lab
I had problem with sending a label to a seller for pickup by PM I spoke on email to a person who I think called herself Alison. When I explained I am not that good at attaching labels to send on and asked for her help . I was told that I should use another company that takes the label to the parcel. What a cheek!!! not helpful whats so ever she clearly wasnt a good representative of what I took to be an excellent company Linda Scully
31/12/19 by Linda Scully
Not delivered as too large,instead of phoning me,they are going to send me an invoice to pay the rest. 10 out of 100 for quality. When you have problem its hard to sort. And insurance is a waist of time.
31/12/19 by MR & MRS ANTHONY
The pickup person was awesome. Thank you
31/12/19 by MR KHALIL
It wasnt the first time I used this service and it definitely wont be the last.
Delivery was easy, quick and reliable, even during the festive period the parcel got to destination at the right time.
Five stars and until the next parcel!!
31/12/19 by MARCO NINNI
An absolutely shocking service - I sent 8 boxes via parcel monkey from UK to France with expected arrival by the end of the week (10th December). I was then told the items could not be delivered and that I had to send the correct address. As the address was correct in the first place, I asked what the issue was. Parcel Monkey told me they had contacted the courier to find out - 12 days later and still no information. I email them every day and get a prompt response telling me: "We apologise for any inconvenience caused. Please note that we have passed on the below to the courier for further assistance. Rest assured we will inform you once further updates are received." Eventually, after 10 days, they gave me a number for the courier: "GLS confirm the delivery depot has been instructed for redelivery. Consignee can contact the local agents directly on below France 08 99 70 31 00 / +33 806 00 60 06" However these numbers do not exist. I am unable to contact parcel monkey via phone, and they are clearly incapable of contacting the courier which suggests this is an inefficient service. I have no idea where my items are, or whether they will ever be delivered. I am terribly worried about my items, and will never be using such an inefficient service again.
31/12/19 by Customer
Great service, very good value for money too, would recommend parcel monkey, due to the choice of delivery options, not just one or two!
31/12/19 by Simon Fisher
Nobody does it better. Cant fault your service. I would never use any one else.
Thank you.
31/12/19 by Lynnette
Parcel delivered swiftly, service easy to use.
31/12/19 by Fiona Milligan
It said 3 days and its been over 6 days and I still havent received my parcel yet. Bad service
31/12/19 by Customer
Brilliant service; will definitely use again!
31/12/19 by Mr Palin
Posted Christmas presents to a childrens home.in Jamaica on 17th Dec. On 19th I was informed there was an issue with my customs invoice which I corrected, then on 20th a second issue was raised which I again corrected. Today 31st I have been informed the name of the recipient isnt clear enough and needs to be amended. Why wasnt this.picked up on 19th when original issue was raised. Parcel is still in UK. Should have been in Jamaica for the children on Christmas day. Diabolical service and cost me.£110 for this!
31/12/19 by Joanne Lambert
Very quick delivery with the company very easy to organise. 5 star service
31/12/19 by Customer
Excellent service and half the price of Royal Mail at post office!
31/12/19 by Steven Rogers
Excellent and fast service
31/12/19 by M ali
My review this time is a one star I’m afraid ...Sent a parcel to Ireland in which was a 2-3 day delivery ... My family in Ireland didn’t receive the parcel until the 30th December which is exactly 10 days after it was collected. Chased parcel force through tracking number who responds 2 days later saying I had to go through Parcel-monkey as I booked with them .... Parcel-Monkey told me I had to go through Parcel force so communication is a score of 0 and only gave parcel monkey a one star as it was the lowest I could give Will seek to find another courier as it’s not the first time Parcel monkey has failed me
31/12/19 by Nathan
I arranged 3 parcels to be collected and delivered 2 which where collected on time and delivered in the time slot. The 3rd parcel was not collected on the date arranged but after rearranging collection the parcel it was collected and delivered late Christmas Eve. I would not have given the review 3* had the parcel not arrived for Christmas. A stressful experience
31/12/19 by Gillian Gibbs
Parcel arrived just one day later than expected.
Would use the service again as it was easy & still less expensive than British mail.
31/12/19 by Elaine Preston
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