We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
great service
03/01/20 by Clint West
Excellent intact delivery. Well satisfied.
03/01/20 by Dougie Campbell
Very good and easy to use. Parcel arrived very quick.
03/01/20 by Customer
Well done...
03/01/20 by Customer
Website easy to understand and delivery in good time
03/01/20 by Mini Sheppard
When other couriers ape around and dont perform as they should... use Parcel Monkey.
03/01/20 by Andy Barr
Pick up at the rigt time, and fast delivery
03/01/20 by Customer
I paid for a next day service. DX couriers did not show up they blamed parcel monkey, Parcel Monkey blamed DX and the online chat went no where. I would not use again.
03/01/20 by Nick Miklaszewicz
Very poor customer service; parcel not collected on date scheduled, no help from advisor. Will definitely not use again.
03/01/20 by aynar
I choose 2 day delivery, which wasn’t very clear as when I arrived at the drop off point the driver had already been and gone. Parcel did not arrive to its destination until 26/12/2019. Postal date 21/12/2019
03/01/20 by Gemma Margaret
Absolutely useless. Tried to arrange a collection, but went back and forth with their online chat service endlessly over several days to no avail. Eventually they cancelled the order and then said I had to claim back the money. Will never us again.
03/01/20 by Stephen Hall
simple, quick, easy
03/01/20 by Trevor
great service
03/01/20 by Customer
No Problems. Reliable
03/01/20 by Shrink Pro Ltd
Hidden additional charges Easy to use website and shows good prices. But after sending my parcel with correct weight and measurements I was charged an additional £8 and told my small package of 11 plastic corkscrews to Hong Kong weighed 3.5 kg, not 1.4kg ! They were not interested in my case, so I will not be using them again
03/01/20 by julie
Hard to give a full review as my parcel was in transit over New Years Day, so some delay was obviously expected, happy overall though.
03/01/20 by Ian Daly
Used this site before, easy to use and good prices
03/01/20 by Deborah
Simple and effective
03/01/20 by MARTIN RHODES
Highly efficient, made this task easy!
03/01/20 by Ellie
My parcel came 1 week late and the postman himself didn’t even ring my door bell to collect the parcel
03/01/20 by Customer
excellent customer service from beginning to end. Highly recommend!!!
03/01/20 by Marion Gaffney
Easy to use , definitely much cheaper than booking direct with chosen carrier.
I posted an item almost 4.5 ft long , 25kg and the cost was 60% cheaper.
Only niggling thing is I could not book a collection time so had to wait in . Other than that ????
03/01/20 by Ian Butcher
Excellent service
03/01/20 by patricia POUNTLEY
Did exactly what I needed. Great
03/01/20 by Mark Whipps
Simple and straightforward booking, good pricing
03/01/20 by Annon
It said 2-4 working days.... not delivered on time... it has actually still not delivered from 27th December... dont know when will they receive it.
03/01/20 by Accor
This company is appalling. Returned items to amazon with Parcel Monkey having measured and weighed box exactly, and double checked using amazon postage weights. No confirmation of collection. No confirmation of delivery. Then received bill for additional charges based on weight of 30kg - when it weighed no more 7 kg. There is no contact number, and the online chat is useless. PM took 10 minutes to respond to the effect they will contact the courier company and email. This is quite the worst service i have received, but to be expected of a company that calls its self monkey - pay peanuts ……...
03/01/20 by Mark Michel
Super price for getting my 25kg luggage from Manchester to London.
Snag was that it seems they dont work weekends. My 2-day delivery assurance eventually became 4 days, but no regrets, will use them again.
03/01/20 by Amobi
Really good experience sent a parcel to Italy from Uk on 27th December arrived on 30th
I highly recommend this service
03/01/20 by Rahma Berkane Eps Rigui
Très mauvais voir misérable. Colis Londre au nord de la France 24 jours pour arriver et tout leurs sembles standards. Noël gâcher car pas de cadeau.
03/01/20 by Banzai Banzai
Reliable efficient and ease of use.
03/01/20 by Customer
Parcel Monkey always do a great job thats why use them.
03/01/20 by Anthony McLaughlin
Paid for postage. Didnt receive the label. Nor any email. Couldnt get resolved. Had to get PayPal involved to get a refund. Total waste of time and effort. Very unhelpful. Still ongoing with PayPal at present to get a full refund. Had to use another provider. Very bad. Wouldnt use again
02/01/20 by Customer
everything was just right for me... easy to do it online....printing label,easy….good price...al in all I recommend parcel monkey uk…. nice to deal with ..thank you !!!!!!!!!!!!!!!!!!!!!
02/01/20 by Monika O'Flaherty
Parcel promptly collected from drop-off point. After 2 weeks my parcel is still "collected" with no progress to "on its way" or delivery. So much for the promised 3 - 5 day delivery promise. And no response from Parcel Monkeys -helpline to my follow up enquiry about the unexpected delay. Not a very good experience!!!!
02/01/20 by Chris
Its very easy to recommend parcel monkey for me though by far the cheapest. Tracking my parcel through their system was very easy as well.
I got everything I needed
02/01/20 by tahir
Really easy service. Good prices and fast delivery. Very happy!
02/01/20 by Fiona Bridger
Acting fast and honest ,professional and polite
02/01/20 by Sam Ibrahim
Service is ok when everything goes to plan but difficult when things go wrong. The only company I know who don’t return parcels to the sender but instead send them to their own address and charge you to get them back. Won’t be using them again.
02/01/20 by andy
Absolute rubbish! Paid for next day. The labels did not arrive till the next day so it’s was already a day late (this was booked with 5 hours left to ensure next day) and then once picked up was delayed another day! Asked parcel monkey for a partial refund as I hadn’t got what I paid for and had t&c’s thrown at me, that as it was t 5 working days late then tuff. The problem initially came from them, and next day means next day. What a joke! Don’t bother
02/01/20 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
