We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,545 reviews.
Excellent. ~Really pleased with how seamless the service is. Great range of prices and terms. Drop off point was efficient. Delivery as predicted.
02/03/20 by Christopher Mason
perfect service. Parcel was picked up on time and delivered as promised. Pricing very competitive.
02/03/20 by customer
Good smooth delivery. Customer very happy
02/03/20 by Mourne Militaria
Great service !
02/03/20 by Customer
After the Courier courier arriving for almost a week at a time convenient to them rather than within the allocated time slot I still have the parcel , unable to contact Courier as my consignment number is not recognised. All in all No STARS ????
02/03/20 by Customer
Excellent service ????
02/03/20 by Customer
Great Value
Royal Mail delivery with a significant reduction in cost!
02/03/20 by Adrian
Quick efficient and a very reasonable price.
02/03/20 by R Nicholson
Great, straight forward service!
02/03/20 by Brewery Tap House
Easy to navigate website and always quick
02/03/20 by paul Anthonyustomer
Great Service
02/03/20 by Amanda
Sent a parcel from UK to rural France. I was quoted 3 days and that was exact. Worked like clockwork.
02/03/20 by Customer
Easy company to deal with.
02/03/20 by Customer
Easy to use, great rates, tracked every step of the way, delivered on time. Great service will definitely keep using and highly recommend... x
02/03/20 by Lisa
Easy to use, excellent prices. Use all the time.
02/03/20 by David Heriot
Excelent price, fast service, never failed.
02/03/20 by Jeremy Fowell
Delivered on time and at quoted price
02/03/20 by Customer
Parcel arrived from north of Scotland to Luton within 56 hours.
02/03/20 by Customer
Very good service as usual, only issue being number of letters/digits than can be used when inputing delivery/collection addresses, very restricted, leaves you having to abreviate a lot of addresses.
02/03/20 by Jonathon Bunting
Been using parcel monkey for a while now , but recently sent a parcel to France and used there insurance to cover the full amount , it was via my hermes and the tracking stopped after a few days , they informed me it had been delivered but had no way of proving it , my hermes still shows as in transit , tried to claim via there insurance but guess what , its a con and they offered my £9 back for the £130 i had lost , no direct contact , slow customer services avoid like the plague
02/03/20 by Petterjunior
Simple to use, reliable, great value, good customer service
02/03/20 by Customer David
great service A***
02/03/20 by E Crawley
Good, quick delivery
02/03/20 by Customer
Everything was smooth
02/03/20 by Alex
Great experience. Parcel collected and delivery quickly
02/03/20 by Customer
I had parcel lost in transit. Ive contacted more than 10 times Parcel Monkey for compensation, anytime they said will contact me via email, but never happened. Ive lost the item, money for delivery, money back to unhappy customer. BEWARE, YOUD NEVER SEE COMPENSATION FROM PARCEL MONKEY. Better pay few quids more and send parcel by serious courier and carrier. Do not use jokers like Parcel Monkey. Thats why theyre called Monkey PM7262994 because you asked for it, but youd never sort this out.
02/03/20 by djextreme77
Excellent service
01/03/20 by Customer
Great service arrived on time
01/03/20 by Ian Michael
If it wasnt for Parcel Monkey, Id be paying Royal Mail/Parcel Forces extortionate delivery charges.
01/03/20 by Mike
Completely messed me around with 5 packages I sent, WITH insurance.. so far, packages damaged, couriers are incompetent, clients are now demanding their money back, and Im left with damaged goods at the wrong clients houses.. Parcelmonekys tactic is to ask more and more questions, make things really difficult and ultimately either find a reason not to pay me, or for me to give up. My clients have issued eBay requests for a full refund (understandable!), and Ill end up over £150 out of pocket as the goods are all damaged... Parcelmonkey - dishonest and shady brokers... please avoid these monkeys!
01/03/20 by Chris Thomas
Awesome , quick an easy ! Will definitely use again in the future
01/03/20 by Simon Humphreys
Good value. Reliable delivery. Easy drop off.
01/03/20 by CHRIS
Best service.your employees are very polite and professionals.
01/03/20 by Maliha
Absolutely rubbish when something goes wrong. Cant speak to a person and they dont return email
01/03/20 by Customer
Recommend service
01/03/20 by Kayleigh Sumner
Delivery from UK to South of France in 3 days - cant fault it
01/03/20 by Paul Furner
excellent service
01/03/20 by B.MILLS
I always use parcel monkey, my local post office charge £13.50 and above for the parcels I send via parcel monkey at £7.27.always collected promptly and delivered quickly 10/10
01/03/20 by Mr Steven Skinner
Great service. Easy to drop off. Arrived on time.
01/03/20 by Customer
Really speedy service to Hong Kong
01/03/20 by Jane
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