We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,545 reviews.
easy to use web site
01/03/20 by ANDREW
When it works it’s great- but they have ZERO meaningful customer support. A consignment has been lost and for 9 days I get call centre staff telling me they’ve “messaged the courier company” and that I should “just wait” - it’s abundantly clear they have no actual customer support systems in place.
01/03/20 by Thomas
Excellent service, delivered when they said they would.
01/03/20 by Marjorie
My parcel to Sweden usually goes via Sweden however this time it went via Denmark. I have no idea why and it was difficult to track and arrived later as a result. Will send again, but if experience is repeated I will try another provider. Otherwise a good service which I have used several times very successfully.
01/03/20 by Florence
So easy to use, simple instructions and tracking information. The package arrived as planned and the whole process was excellent. I will definitely use this service agains.
01/03/20 by Mrs Jill Harkin
good service well done
01/03/20 by MARTIN HEMINGWAY
Very good - would use again
01/03/20 by Customer
Excellent thank you
01/03/20 by Anthony cahill
Picked up on time..Delivered on time...Fair price, would use again
01/03/20 by Valerie Murtagh
Everything worked perfectly and value for money is unbeatable.
01/03/20 by David Edwards
fast reliable service kept update of parcel delivery well impressed
01/03/20 by Mr & Mrs P Pullen
Highly recommend Parcel Monkey.
01/03/20 by CustomerJanice March
Greatest cool amazing
01/03/20 by Customer dl
excellent speedy service would recommend to all
29/02/20 by Debra Stevenson
Picked up on time and shipped on time. Cheapest price too.
29/02/20 by Sharon
Alway have a great service from collecting to delivery.
Tops.
29/02/20 by Flav
Package was safely delivered
29/02/20 by Katerina
Really easy and simple to use. Great service
29/02/20 by John Cooper
Another 5* Delivery
29/02/20 by CustomerAnn
Great service, will,use again.
29/02/20 by Happy shopper.
All good but unable to print label straight away, you have to wait until they email you one.... and thats ****
29/02/20 by les osbourn
Always superb price and service. Touch wood have not been let down by them yet!!
29/02/20 by Cj
The item wasnt collected and still hasnt been now, very difficult company to contact anyone at. Wouldnt use them again
29/02/20 by Scott Walker
Was good and I like
29/02/20 by Customer
Collected on time, label provided. Great service this far
29/02/20 by MADELEINE ASQUITH
Excellent service
29/02/20 by Customer
Speedy pick up and delivery. Will use again.
29/02/20 by Phil Adamson
collected within time slot,both parcels delivered before 12noon to opposite sides of the country
29/02/20 by david tyler
Second time recently i have sent a parcel and bubble wrapped every item individually inside but they have still arrived at the other end broken
29/02/20 by Kerrie Boyer
Excellent service from collection to delivery.
29/02/20 by Barry Gilmore
Nice courier service I definitely recommend this service.
29/02/20 by Customer
Quick delivery, no problems, handy drop off shop, will be using again.
29/02/20 by Bob Watt
Very good service well done ????
29/02/20 by Rajda Mahnane
Easy website and easy to book a collection at a reasonable price with a number of couriers. Easy to track your parcel from collection to destination. Simple instructions
29/02/20 by Nick
Excellent service. Delivered from UK to Denmark in only a few days. Very happy customer
29/02/20 by Ann Carey
Had two paintings to post from Scotland to Houston.Parcelmonkey price by Parcelforce was half the Parcelforce direct price.Dropped off at PO Saturday,delivered Houston following Friday.Great Service.What more can I say.
29/02/20 by John Hutchings
Ive used Parcel Monkey a few times and its a decent service. Unfortunately this time the address I added in correctly to the online form did not print out correctly on the postage label and I missed the error. Fortunately Japanese post workers like all Japanese are diligent and phoned the number printed on the label to ask the receiver where she lived. Check the label very careful before posting Parcel Monkey can get it wrong.
29/02/20 by Andrew
Sent two parcels to Germany. One was delivered, the other showed delivered at first (it was never delivered), the next day tracking shows a delay. Opened up a query with Parcel Monkey and two weeks on, I still dont have the issue resolved. And now, I dont even get a reply to my questions of progress made of the investigation into the missing parcel. If it goes well Parcel Monkey is good, but once problems occur, there is no actual support other than to say that the query was raised with the carrier. In future I will not be using Parcel Monkey again and will ship directly with a carrier. Avoiding unnecessary hassle.
29/02/20 by Ingrid Schumann
Perfect as always
29/02/20 by Customer
Regularly send 20+Kg parcels to the Netherlands for my son. Sent about 15 now with no issues. Great to be able to track from doorstep to doorstep. Recommend regularly.
29/02/20 by Happy Sender - Leicester
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