We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,545 reviews.
Never to much trouble... For a techno fobe like me.. Simples! Thank you
04/03/20 by Customer
Easy to use web site ... plenty of pick up centres ... good speedy delivery and good price .... couldnt fault it .
04/03/20 by Customer
great price and speedy service from the UK to Italy, Ive used parcel monkey 4 times and Im very happy. I used the DPD classic pickup service.
04/03/20 by Louise
Great range of options and easy to use
04/03/20 by Customer
first class service
04/03/20 by angus classic bikes
Excellent service from collection to delivery. Very reasonable price. Able to track parcel throughout, all boxes received had been taken care of, and from England to Spain it took 4 working days. Thank you
04/03/20 by Tim Hart
Always reliable and best value
04/03/20 by Barbara Hill
Delivery was ok however my goods were damaged upon arrival!!!
04/03/20 by Mr Lee Patterson
Very pleased
04/03/20 by Mrs Janet Grey
Collected at our request without any problem and delivered to us promptly. No issues at all.
04/03/20 by Mr Hugh Anton-Stephens
Last shipment was cancelled by parcel monkey, i had to keep chasing them for a label link, but it never came. They cancelled it
04/03/20 by Customer
Picked a courier option/package from the list and placed the order.
Courier collected the parcel and delivered next day.
Whats not to like?
04/03/20 by Gerry
I ordered a next day courier with Parcel Monkey UK yesterday and paid for it. The courier never turned up and we waited in all day. There are no phone numbers to contact Parcel Monkey. Nobody from Parcel Monkey contacted me either. I had to request a refund via online chat and they refused to send me a confirmation email of my refund which I am told can take up to 5 days. Quick to take your money off you but not quick to give it back. The whole thing has been a waste of time of money and I am shocked this company is rated as highly as it is on trustpilot. Cowboy courier price comparison site. I will not be using again at all. Pay a couple of pounds extra and use parcel force at your local post office or a decent company like Courier or UPS you get what you pay for. I am disgusted with Parcel Monkey.
04/03/20 by Gavin George
After waiting several weeks without notification for my parcel to be delivered overseas, the item was returned without my asking. Seeing as Parcel Monkey had now failed in its duty to deliver my parcel, I demanded a refund. Several unhelpful faceless customer "service" people then told me that, unbelievably, the customer would have to pay for their mistakes and no refund was given. Simply awful customer service which earns this company the rightful bad reputation like so many in the delivery industry nowadays.
04/03/20 by Alex Lamb
good thank you
04/03/20 by Mrs Chapman
Very good service, £3 cheaper than regular routes and just as good
04/03/20 by John Joyce
Easy to navigate site. Quick easy way to send my parcels abroad.
04/03/20 by Lulu C
Picked up on time, delivered quickly and on time, just what was needed and promised. Easy website to organise everything.
04/03/20 by Customer
Good experience from booking the parcel in to delivery. Thank you!
04/03/20 by Annie
The procedure all went as expected. I had good communication with operatives who advised me of the current situation and gave me receipts etc. I was able to track the delivery easily and got confirmation that my parcel was delivered as expected next day.
Job well done. Thank you.
04/03/20 by Mike Crook
Excellent! Website very intuitive to use
03/03/20 by Bo
Really easy to use, very reliable, the parcel was delivered on time and in good condition, I can’t fault Parcel Monkey and wouldn’t hesitate to recommend them.
03/03/20 by Mr Wright
Good service
03/03/20 by Damian
Great service and bug quality will recommend it and will use it again. Although it took longer than 3 days as it was 5 days.
03/03/20 by AURELIA
Very good service
03/03/20 by Mr Nigel Ruff
Excellent service
03/03/20 by Customer
All aspects as advertised. Very good service
03/03/20 by Roy Noble
I send a lot of crated art overseas and UK and only use Parcel Monkey, they are professional, competitive and really helpful. I’ve tried all the rest, these guys are the best at what they do all round.
03/03/20 by Helen
If it was possible I would like to rate parcel monky with less than 1 star, perhaps 0.5stars would be accurate. In brief. We sent four parcels with items like childrens clothing, childrens toys (no batteries), a few bars of chocolate and a glass cup to Australia. Nothing exciting. Parcel money told us ou shipment had been returnedas an item "contravening the terms and conditoons of their service". I asked which items and they wouldnt tell me. I asked for their policy on returns, they ignored that too. I asked if all the parcels were being returned or just some, they said only 1 would be returned and the rest sent as requested... but then they returned all four. They also kept all the money I paid for shipping, and charged extra money to process the return. Id also like to mention that before you can lodge an otem with them you have to type in a list of the items contents. Hence parcelmonkey could warn you in advance if a parcel will be unable to be shipped, but instead have chosen to not do that and keep your now forfeited funds.
03/03/20 by William
straightforward and parcel delivered
03/03/20 by MR. Stephen Harrison
Cant fault the service. Got the cheapest price and delivered on time. Will use again
03/03/20 by Neil
Superb job with fast delivery and product intact
03/03/20 by wayne barnes
AWFUL ABSOLUTELY AWFUL
03/03/20 by Customer
Slightly disappointed that the parcel arrived a day later than expected, but overall a very good service.
03/03/20 by Stephen Calveley
Your carrier used was absolutely disgusting on ALL occasions and kept on messing with the actual pickup! How dare you people charge me extra when I know for a FACT that the weight given was the correct weight and not what Courier sucked out of their fingers. Who gave you permission to hold my credit card details on your record? I will now cancel it AGAIN!! You had no right!!
03/03/20 by Mrs M
WE weighed our parcel at 1kg they then applied an excess charge after delivery saying it was 2.5kg. Impossible!
03/03/20 by Customer
Delivered in good time, very competitive prices
03/03/20 by Customer
The price is good and the services is quick. Everything went smoothly.
03/03/20 by Ching Li
Drop off was great and the parcel arrived in spain quickly. However the delivery driver did not leave any card so it was impossible to organise anything. Parcelmonkey responded quickly to my request for help but the information was pretty unhelpful. The phone number didnt work for the local courier company and they didnt answer the email I sent. I found their website online and just drove the 30 miles to their distribution centre onspec. There was my parcel.
03/03/20 by Customer
Very easy to use and the team is helpful to make amendments when needed. I have used this service many times for worldwide shipments and will continue to use.
03/03/20 by O.B
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