We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,887 reviews.
Easy to book, fast delivery with goods undamaged - thats all you need!
15/03/20 by Archie Miles - Customer
I found this to be an excellent service..clear website and reasonable price with parcel arriving on time.
15/03/20 by Customer
Easy use good value and to Sydney within 6 days
15/03/20 by Ali Cade
Good system and it worked well on thsi occasion.
15/03/20 by Charles Clark
Didn’t pick up on time didn’t deliver on time.
15/03/20 by Mr Pearce
Sent a parcel through Parcel Monkey picked up by DPD. It was used franked foreign stamps. It was passed then stopped at the London depot of DPD stating there was prohibited items in there. They charged me nearly £15 to return it or they would destroy it. The buyer in Singapore had already paid £21.92 postage for the parcel to be shipped. Now I’m told by Parcel Monkey that they will only refund me the £21.92 and not the return £15. amount. I sent pictures of the items inside the parcel as proof but they still haven’t refunded me the extra amount. It was DPD’s fault and as I booked through a Parcel Monkey it was their responsibility to refund me. I am not happy at all. I have used them on previous occasions and never had this problem. I will have to look elsewhere even if I have to pay a bit more.
15/03/20 by D. Sievewright
The courier were punctual and very helpful. The parcel arrived on time and in good condition
15/03/20 by customer
Excellent service
Fast delivery
Very good updates
5 stars
15/03/20 by Fatima Nfally Ceesay Diallo
Excellent service as usual. I have been using Parcel monkey for three years, always good service.
It is a shame that there price for my most used destination has increased last year by 30%.
Happy to re use them any time.
15/03/20 by Maen
Easy to use sensible internet agent for ordering a courier service of choice. Either a collection or drop-off by several couriers all available online with simple step by step user friendly method of ordering.The service drops a star because of problems I have encountered when the chosen courier uses its small print Ts & Cs to avoid paying out on a misdirected or late delivery.Granted this is not Parcelmonkeys fault but they should be firmer with couriers that renege on a contractual obligation. Otherwise very pleased and have used them for a couple of years now.
15/03/20 by Francis MUNOZ
Very fast service. Very good driver, very careful with your items. Good job!
15/03/20 by Miss Irina Lapkovska
Really good experience, easy to use.
Parcel got there quick and that’s what I wanted
15/03/20 by Carla
Very impressed! Far cheaper than the usual websites and very easy to use. Delivered my parcel when they said they would. Would definitely recommend, and look forwards to using again. Thank you!
15/03/20 by James the Dog
swift response when dhl missed scheduled pick-up. good communications !
15/03/20 by Klaus Richard.
Straight forward!
15/03/20 by Marcus
Grea5vservice
15/03/20 by martin cheek
Problems with customer service on more than one ocation. All good till there is a problem with a package then you have to chase and chase and chase them, very stressful when you are trying to run a business.
15/03/20 by Disappointed SID
Excellent service as usual ...only use this site now
14/03/20 by Rodney Slack
Really good service and fast
14/03/20 by Helen
Simple system and ultra cheap best parcel company by far
14/03/20 by Pamela Marron
brilliant excellent service
14/03/20 by Customer
Excellent service economical delivery and great tracking information from start to finish
14/03/20 by Wendy P
Good service, excellent communication and easy use of website. Good pricing and prompt pickup.
14/03/20 by CustomerMike L
great service
14/03/20 by Customer
Excellent service
14/03/20 by Customer
The person picking the boxes from DPD was extremely rude. He refused to help loading his own truck and I had to carry the boxes myself. He was throwing the boxes from other people in his truck as if he wanted in purpose to brake everything in them. Once the boxes arrived to the destination and even though everything was wrapped carefully and had fragile tape around, everything was smashed. Never again.
14/03/20 by Customer 37
Great service, would use again.
14/03/20 by Customer
Id never arranged a courier pickup before, but I found Parcel Monkey easy to use and a great way to save money.
14/03/20 by Sam
Been using parcel monkey fir the last few years and it has always been an amazing service
14/03/20 by Lisa
Parcelforce did not phone or collected had to chase the. Will not use again
14/03/20 by Larissa Macovic
Excellent price. Pick up and delivery via DHL was great.
14/03/20 by Yunus Motara
Excellent company. Couldnt falt it
14/03/20 by margaret
Took over a week to deliver a simple parcel. Not good! ????
14/03/20 by Irene Halbert
Parcel arrived in USA safe and sound
14/03/20 by Customer
Used numerous time. No issues. Thanks Parcel Monkey
14/03/20 by Customer
Said it would take 4 days to get my parcel to arrive and got there in 3 days so very impressed!
14/03/20 by Helen Fisher
Excellent service. Used Parcel Monkey many times and always completely satisfied with service given.
14/03/20 by Mrs Jean Steer
Utilised a 4 day Parcel Monkey service to courier important legal documents to South Africa in order to assist my elderly mother with her finances. I received no status updates through the process and was unaware that the documents were not delivered until contacted by the lawyers to query when they could be expected after 10 days. When contacting customer service I was told the delivery would be investigated and I could expect a response in 24-48 hours. I re-contacted the next day to find out that a response from the courier had been received - no contact from Parcel Monkey to me. The update from the courier contained no information, with the customer service agent unable to advise if the documents were lost or simply delayed. The solution? Another 7 day wait while an investigation is undertaken. Given that these are documents urgently required, I advised that I would have to resend, as a further 7 day delay was not acceptable. No offer to compensate for the delay/loss of my documents, nor an offer to contribute to the cost of re-sending. Poor experience overall with the delivery service, and especially the communication from customer services, I cannot recommend this service.
14/03/20 by Clayton
Damaged goods, completely ignored many requests (I have screen shots). Although I paid extra for increased insurance stillnothing. Very poor customer service and blatant liars as they said they have been working with the recipient but that was a lie. Then they sais they sent forms to him (another lie) and he missed the window - of course he did as being out of pocket by over £700 would make you a little lazy when dealing with a claim - bunch of clowns
14/03/20 by ian woodland
arrived intact to U S A brilliant
14/03/20 by japanesetimetraveller
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