We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Great service *****
27/05/20 by Customer
Simple to do and liked collection was from own home. Prices compared well to Royal Mail and timescale of delivery to France was within 5 days. This was so much better than Royal Mail which took 27days. Thank you. Will definitely use again.
27/05/20 by Jean Miller
Great service as always
27/05/20 by Ben
Parcel collected on a Friday; delivered the next morning.... Perfect!
27/05/20 by Mrs Turner
Great service, highly recommended
27/05/20 by Markus
Very easy to use website to select best option for my parcel abroad, and easy tracking of parcel to delivery, have used a few times, thank you.
27/05/20 by LaverdaMan
Kept me up to date on the delivery status. Easy to use, helpful and informative
27/05/20 by sarah
Fantastic service I got my parcel from Italy in 24 hours. Thanks
26/05/20 by FLORENCE
Excellent service and speedy delivery and reasonable price also ????????
26/05/20 by elaine maisey
On the ball. Great service and super simple web site. Michael. Galway Ireland
26/05/20 by Michael. (Galway Ireland)
i ordered service from my daughter in UK to me in Portugal all picked up on time, excellent communication, easy to book and arrived quickly considering current situation
26/05/20 by Jane Cole
No longer able to pay by PayPal, and forms that you fill in dont always have enough characters in. Otherwise prices and service ok.
26/05/20 by Customer
Another 5* service.
26/05/20 by CustomerAnn
My first time using Parcel Monkey not impressed my parcel was delivered to the wrong address and to make matters worse there was no one in so it was left on the door step !.
26/05/20 by Graham Dewhurst.
Easy to arrange, collection swift, polite courier.
26/05/20 by ClaireP
This company is brilliant unless you try to contact them. You will soon find out why they dont give out a telephone company. They will take your money so quickly but god help you if there is a problem. I had a parcel to be delivered to the NHS, driver never turned up. Then said he did but there was no one there. Despite looking through CCTV and someone being in from 7.30 until 7pm The driver lied and the call centre operators do not want to know
26/05/20 by Michael Bell
Dear Parcel Monkey I do not know where the mistake happened. But I got taxed from the Swiss boarder for sending personal items from UK to my home in Switzerland. On the proforma invoice there was clearly written "Personal Effects" but they charged me taxes higher than the parcel costs. Happy to hear back from you what I could do with that problem.. Mario
26/05/20 by Mario
Fairly easy yo use although it did take a while to sort out
26/05/20 by Mrs Jacquie lYNCH
I am impressed
26/05/20 by Customer
Parcel still hasnt been collected
26/05/20 by John Carpenter
Fast and efficient service and easy too use .
26/05/20 by Mrs Williams
With reference to an overseas shipment. We paid to have the goods delivered to our customer. It all started with them insisting to have a copy of our passport. Funny that as we send international parcels out almost daily and have never been asked for this. Eventually get that sorted. Fine. We then get an email to say our parcel has been returned. When asking for a reason I had to ask 3 times before getting an answer which was it contained a prohibited item I then had to ask for specifics. They then said it contained a battery. The laughable bit... containing a battery in a regulator used for welding... basically a brass body with a rubber seal and a spring. Needless to say there is certainly no batteries used. There has never been and never will be. So, we paid £255.69 to ship it. Plus the return fees £45.59 for what? For someone to decide that our products contain batteries and to not even confirm with us that they do!?!? It was our first order with Parcel Monkey and after speaking with Zak on chat they are not prepared to do anything to show goodwill. A wrongly returned item and they are standing by the decision... I will be speaking to the OFT and following the matter up. Simply not acceptable.
26/05/20 by Graham Ryan Hill
Great service, good price, whats not to like?
26/05/20 by Iain
Reasonable service. Got the job done. I would use again.
26/05/20 by Customer
Its nice to know that some, like the guys and gals at parcel monkey, take the current climate as a challenge to achieve what they promise. So many at the moment are using covid-19 as an excuse for poor delivery times, collection times, etc. Well done to all of you, I know who Ill be speaking to if I need to send anything again! It arrived next day as stated.
26/05/20 by Customer
Competitive price and great service
26/05/20 by Miss Howell
Collected next day as promised and arrived in NZ within a matter of days to customs. And at this time of Covid - Excellent service thank you
26/05/20 by Helen
Perfect thank you
26/05/20 by Sy
Great price comparison site. Excellent customer service - speedy efficient response to queries. Highly recommend
26/05/20 by Marilyn
very good service and delivery process. The tracking details were very helpful to understand progress. Will use again.
26/05/20 by AlanC
Excellent service impressed with the service
Thank you
26/05/20 by michelle mccance
Terrible! No facility to speak to someone and the online e- tickets men’s that the person answering your query takes no responsibility. 1 month on and my parcel hasn’t been delivered, yet it is scanned everyday at the depot. Because the parcel is being scanned, parcel monkey won’t allow me to claim for a lost parcel, even though it hasn’t left the local depot for over 3 weeks!! Terrible customer service. They don’t care
26/05/20 by SMITH
I have a tracking no but I cant see my parcel anywhere since it left on the 20th of May.. The site is not updated, I have no idea where they are, I am pressed for time as I am returning goods and only have a couple of days left to get there or else they will come back.. this is bad service!
26/05/20 by Gabriel Constantin
Speedy delivery
26/05/20 by Customer
Had communication throughout but still not received parcel so I cannot comment fully.
26/05/20 by Customer
Absolutely amazing service from start to finish!!!! Thanks so much
26/05/20 by spencer
Really easy to use and great value
26/05/20 by Customer
Easy to use service from Parcel Monkey. The courier service I chose was as described and delivered from UK to France in the exact time estimated (3 days), even with Covid 19 restrictions
25/05/20 by Askew Sarah
Very pleased with this service and would use again.
25/05/20 by Customer
Excellent and flawless service, at a better price than one will ever get directly from the couriers. I will definitely recommend you.
25/05/20 by Seth
