We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,543 reviews.
Very good service had no problems at all
08/03/20 by Betty
Good pricing and parcel picked up on time with accurate tracking .
Thank you will use you again ..
08/03/20 by Happy customer
Excellent service good prices
08/03/20 by Customer
Too slow on producing postage labels
08/03/20 by les osbourn
Easy to use and always have competitive prices
08/03/20 by Customer
Excellent service as usual, used few times, have never had any problems at all. Good price, good choice of shipping companies. Thanks
08/03/20 by Customer
very easy to use
08/03/20 by JOSEPH
Occasionally I have problems with delivery by Parcelforce who use the disclaimer that no delivery can be certain on a 24 hour or 48 hour delivery timeframe...however communicating any issues with Parcelmonkey is usually met with a firm but pleasant response..the webpage is excellent and easy to complete and so I award it 4 stars..missing one star as I have had past issues with delivery problems that were not satisfactorily resolved but overall I can recommend the service provided.
08/03/20 by Francis MUNOZ
Excellent service would definitely use again thank you.
08/03/20 by Karen k
Took a long time to get a refund! Feels like chatting to robots. They don’t try to understand the situation. At the end got the shipping refunded but the parcel content was perishable so lost all that with no refund whatsoever because I ve agreed to the T&C.... yes the t and c that state that you don’t get compensation for the following items: when you look at the list, it’s basically anything you can send by post! Ridiculous.
08/03/20 by Customer
Parcel arrived but tracking not kept up to date once abroad.
08/03/20 by Mrs A. Newey
Good company. Never had problems.
08/03/20 by Daniel
Excellent efficient service from start to finish brilliant price to.
07/03/20 by customer
Parcel sent abroad was delivered safely and speedily
07/03/20 by Anonymous
Excellent service & well priced.
07/03/20 by Tony Knights
Easy online service and quick delivery
07/03/20 by Customertoddy
Easy to book and great service great prices
07/03/20 by Gloria Gilbert
Very poor service Took Parcel Force 4 days to collect parcel Should have been collected on Tuesday but wasn’t collected until Friday Will not use Parcel Force again !!!!!!!
07/03/20 by Customer
Great service
07/03/20 by Customer
Not used this service before.Very helpful because I needed 2 parcels that were quite big and difficult to carry to the post office .
07/03/20 by Pauline
Was good to know who had signed for the parcel which arrived on the 4th working day Including the day of despatch to Italy for the Express Service.
07/03/20 by Sue
excellent service and reasonable charges.
07/03/20 by Kenneth Baggus
Courier very poor choice ...didnt turn up first time. Unclear communication on second attempt though it was eventually collected ( after I had cancelled in frustration!) The £10.00 or so saved compared to taking it to the post office doesnt really match up to the time wasted and annoyance caused chasing it up!!! No particular grouses about parcel monkey itself except a minor annoyance that its not clear whether the tracking number supplied is a shipment number or customer reference .....or even a card number !! Why cant you use the same terms from one web page to the next ??
07/03/20 by Customer
I am very satisfied with the service definitely much cheaper then any other companies reliable ***
07/03/20 by MJ TAGHAVI
Struggled to find anywhere which supported expensive whiskey shipments with insurance. Luckily I found Parcel Monkey. Great company, thank you!
07/03/20 by Ewan
Easy to book online, drop the parcel at the post office and delivered in a matter of days.
Would recommend parcel monkey. Excellent service
07/03/20 by Customer
Parcel was sent via Courier and ended up being 5 days late. Paid over £40 for 2-3 day delivery and it took 7.
07/03/20 by James T
Very good will defo use the company again
07/03/20 by Ken
you have a problem with the site , now unable to book parcel
07/03/20 by craig nation
Good service and reliable and its fast just 1thing to make sure it reaches on time slots
07/03/20 by Jiten Doshi
Great service
07/03/20 by Rena Wood
Used Parcel Monkey many times over the last 2 months and perfect in every way every time.
07/03/20 by David
Speedy,good tracking, convenient and excellent value. Beat queueing at the post office any day. Highly recommended.
07/03/20 by Raymond Ho
i have been sending my parcels from UK to Portugal with parcel monkey. its very easy to use safe and fast. I highly recommend this website.
07/03/20 by Nivaldo Melo
Much cheaper as direct trough courier,
07/03/20 by Customer
Parcel monkey fairly good service but,unable to contact by phone. They are let down by some of the carriers they use. Parcelforce has been the worst in my experience.
07/03/20 by Chris
Superb.
Every time I use your service I am always please to see happy faces when they have received their parcel.
07/03/20 by Jaana Tarto
Never had a issue with parcel monkey..... Very good easy to use thanks again
07/03/20 by Bmw-mikey
ALWAYS EXCELLENT SERVICE
07/03/20 by GTOCARPARTS.COM
Really easy to use and plenty of places to drop off at.
Parcel was delivered quickly.
06/03/20 by Emma Davies
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