We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Parcel Monkeys site is easy to use & straight forward. On the odd occasion when I have had a problem with a courier it has been sorted out quickly. Very good communication. Happy to keep using them.
01/06/20 by Liz
Easy to use. Courier picked up as agreed.
01/06/20 by Christopher Walker
Good pricing, slow delivery from parcelforce
01/06/20 by Simon
Money-saving and easy to use.
01/06/20 by Paul
Hit by additional charge a week later because they worked out that a 15kg package in volumetric weight was 39kg. Why even ask me for the weight if you’re just going to presume something that is big is heavy.....
01/06/20 by Customer
excellent service
01/06/20 by B.MILLS
Tracking shows parcel collected. Concierge verified this. Tracking shows lost in the depot. No compensation. "Oh the tracking is wrong, the parcel was never collected" For another parcel they sold insurance. The parcel was totally smashed during the delivery. No compensation. "Oh we dont compensate amplifiers, they are considered delicate. We just sell the insurance so that we get money for nothing". What do you think?
01/06/20 by Customer
Great service and a simple procedure.
01/06/20 by Martin
Faster than expected. Less than 2 days delivery door to door from London to Amsterdam. Cost was very reasonable. Will definitely use again
31/05/20 by M.O. Gruss
Excellent pick up, delivery and communication as always.
31/05/20 by Clare Law - Fine Artist
Best site I could find. Helped me when relocating from France.
31/05/20 by Customer
Felt with this company for a while very good
31/05/20 by DAVID MCCABE
I found Parcel Monkeys service competitively priced and working well. I am now using the Monkey as my primary parcel service provider.
31/05/20 by M.Z. Bober
Very fast and efficient and much cheaper than even Hermes
31/05/20 by John Caldicott
Im very satisfied! kind, punctual, attentive team
Thank you!
31/05/20 by Agnes Papp
Everything was well organised. Unfortunately the parcel was delayed by a day, but that was due to the courier, not Parcel Monkey.
31/05/20 by Jane
My experience with parcelmonkey has been mostly great! Although the one time I needed help I didnt get it. My parcel has been opened and items worth more than £100 was missing from inside. Parcelmonkey asked for proof, photos and invoices which have all been given to them and to this day, I havent even got any refund back, not even the cost of the delivery service! Shipment ID: PM7752969
31/05/20 by Thomas
They have pretty good deals out there, its a good comparison website.
Pricing was good for my 21kg package, they delivered late though, i was expecting 1 day delivery and i ordered on Friday, they didnt notify me that my package would be late and they dont deliver on Sundays so i had to wait 3 days total.
Either way, package arrived safe and sound.
Would recommend again.
31/05/20 by Customer
Great service and cheap
31/05/20 by david lishman
have used this site to post parcels to Ireland a number of times now cheap prices and every parcels have been recived with in a week good going
31/05/20 by george dixon
My parcel has not yet been collected.... and i have not received any email yet as to when this will happen.
31/05/20 by Charity
It took 6 days but the parcel was delivered without incident.
31/05/20 by Customer
Excellent, easy to use, provided all paperwork we needed. Arrived at destination on time
31/05/20 by Customer Jeannette
Good and reliable, plus a quick service.
31/05/20 by Customer
DO NOT USE. Charged me to deliver a parcel to Canaries. THEY Cancelled the delivery, charged me AGAIN to return to sender and still not refunded my original fee for the failed first job. Asked for complaints dept, NOTHING. Ignored now for 5th day. DISGUSTED!!
31/05/20 by Zeke Neville
Carlsberg dont deliver parcels ... but if they did
, it would be like this!
31/05/20 by John Westall
48hr delivery took 5 days. Far too expensive.
30/05/20 by rhid
User friendly platform and very timely service. Thank you!
30/05/20 by Customer
Very happy with service.
30/05/20 by von
Quick and efficient
30/05/20 by Catherine Macleod
Took extra money for a parcel they say was over size. I had to prove them incorrect that was the easy bit End courier had a photo of it sitting on the door step. WILL NEVER USE AGAIN They blamed the courier s checking machine. That was wrong as well
30/05/20 by Michael Smith
Great service and really cheap
30/05/20 by MR FRASER MCCLUSKEY
Great service as always, no hassles items collected and delivered promptly
30/05/20 by Customer
Super swift. UK to France in 2 days
30/05/20 by Mustafa A Russell
Parcel Monkey site was excellent 10/10 and saved me time and money but the actual Service by Parcel Force was a 0!
30/05/20 by Denise
Terrible customer service. Ordered a 2 day service from the UK to Ireland on the 11th of May, you can understand - never arrived. Continually brushed off saying they are chasing with the parcel company. Nothing seems to be happening, perhaps this review will magically speed this up? I would not use these useless monkeys again.
30/05/20 by Ben Allen
Website was easy to use. All the important information readily available.
The carrier arrived as expected and the parcel arrived at its destination the next day.
30/05/20 by Jenny
First class service
30/05/20 by Customer
My parcel was not collected on the day promised. After contacting you through you chat line a collection was offered for 2 days later - i.e 4 days after it should have been collected. When the parcel was xrayed - batteries were found and I had to pay to have the parcel returned to me. the batteries were NOT lithium batteries. There was nothing shown at any point during the booking process which advised that batteries of any type would not be transported I regularly send parcels which contain batteries with Courier and have never had a problem. I will definitely NOT use ParcelMonkey again and will advise all my friends and business contacts that you are to be avoided at all costs
30/05/20 by Bruce McPherson
Very quick and cheep nice to work with, good customer support 100% recommended
30/05/20 by Customer
