We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,535 reviews.
Excellent service
10/03/20 by Phil
5 star service
10/03/20 by Phil E
The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £11 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £52,they had my card details and just took the amount! Because I didnt expect to be scammed I didnt take a photo of the parcel with a measuring tape and scale, they wouldnt accept the photo I had of the parcel with their labels attached as proof. They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and Im very very unhappy, please dont use this company, if you do, take photos of everything so that this doesnt happen to you.
10/03/20 by Marc
Perfect, Perfect, Perfect, Perfect
10/03/20 by Customer
Really disappointed with the service. No record that Parcelforce attempted delivery, nor left a card with the addressee. And now Parcel Monkey say I can either collect the parcel from their depot in Southampton, or pay to have it mailed back to me, or the goods will be destroyed. I will use Parcelforce direct next time.
10/03/20 by Kevin Hawes
Really easy to use service and straightforward to use.
10/03/20 by Simon
It was a lot cheaper and really fast. Used it twice and it worked perfectly both times. Definitely recommend!
10/03/20 by Customer
Parcel still not collected. After the 3rd attempt of collection through parcel monkey support, the parcel still hasnt been collected.
10/03/20 by PetsGift.co.uk
Parcel still not collected. Contacted support which the parcel has been rebooked 3 times!!! still no collection from Royal Mail. Never usually have an issue, yet support dont seem to be bothered.
10/03/20 by PetsGift.co.uk
Excellent prices and delivery options - Will use again
10/03/20 by Michael Riach
Excellent service as usual!
10/03/20 by ECB
Superb service
10/03/20 by Customer
very good service, highly recommended
10/03/20 by Richard_2020
Amazing service from Parcel Monkey - took parcel to PO on Tuesday afternoon, my son had received it to his home in California on Friday morning! Wonderful - so impressed! Rosie
10/03/20 by Rosemary Harle
great value, do use!!
10/03/20 by customer
Excellent service
10/03/20 by Steve Nixon
All good ! Will use again thank you
10/03/20 by Jacque
Efficient service, recommended to me by Amazon- sorted out my return to them- very straightforward to use.
10/03/20 by Elizabeth
my parcel was collected on Monday 2/03/20 and was in Liverpool on 3/03/20 and delivery was attempted twice but no card was leaf at the address informing customer that the parcel was in Parcelforce depot in Huyton ----- 48 hour delivery? --- mobile number of customer was provided but no-one contacted him --- Parcelforce are a total disgrace
10/03/20 by Philip Quinn
Brilliant service and prices .. we use on a regular basis .. hassle free pick up and delivery. Thank you for a great service
10/03/20 by Alice Gray
Read terms and conditions carefully. I paid for next day heavy item delivery and it arrived damaged a week later after being lost in Middlesbrough depot. They would not process my claim against damage (which to be fair was the fault of the courier) and even worse they refused to refund my fee even though I specifically paid for next day and wasted three days sat in the house only for nobody to turn up. They wriggled out of it by stating some underhand sentence in their disingenuous ts and cs which nobody bothers reading anyway and this is how they get you, by being snide and dishonourable. I would have gone to small claims as these terms are clearly do not conform to the consumer contract regs (product not as described and time frame of delivery unreasonable for service purchased) but it would have cost me a further 25 quid and I just dont have the time. Ive decided to call their disgraceful treatment of paying customers on a few review platforms and also share my experience with the 30 plus thousand followers on the social media pages I manage. Do yourself a favour and avoid.
10/03/20 by paul king
Straight forward and easy no stress
10/03/20 by Customer
Efficient and competitively priced! highly recommended!
10/03/20 by Jason
Better than Parcel force website - youre easy to use and the price on insurance cover is 2nd to none - i will always use your service in the future .
10/03/20 by martin evans
Reliable service
10/03/20 by Shrink Pro Ltd
Just great to have a choice of who takes what .Easy to use the website. I do not use Hermes they lost a parcel of mine value 49 pounds , failed to collect one for 3 days and sent a third to the wrong address. Their complaints procedure is lousy and a different person replies ,so far 6 letters and they still ask for details .use parcel monkey you can avoid a bad experience;like this.
10/03/20 by Michael Fairclough
I commend their service
10/03/20 by VT
Quick and easy to use
10/03/20 by phil
Great service thanks
10/03/20 by Andy
Parcel Monkey is quick, easy and stress free. Couldnt recommend enough!
10/03/20 by Customer
Process of booking is easy but poor communication. Waited three days for a next day collection.
10/03/20 by Customer
Great as always.
Used many times. Excellent.
10/03/20 by Giuseppe
Happy with parcel monkey, will use in the future. Thanks.
10/03/20 by Mr Cairns
The best of this type of service I have come across to date.
10/03/20 by R.M.
Efficient service
10/03/20 by Customer Jo
Another delivery to France in 2 days from pick-up. Fantastic service, better than many within the UK.
10/03/20 by Nick Fairs
My parents received the boxes in Greece. They have sent me pictures with the condition of the boxes. All of them are open on the side probably with knife as the side tape doesnt seems to be broken but cut. I have pictures that I eill provide. A bag is missing from inside the box. All boxes were brand new and just purchased from amazon. Just 20 killos each so nothing to do with weight. Really dissatisfied and thinking if I should use the service again.
10/03/20 by Konstantinos Angelakopoulos
easy straightforward service - competitively priced
10/03/20 by Rose
Easy to use and reasonable prices
10/03/20 by Catsparkey
WE OFFER BUSINESS LOAN, VENTURE CAPITAL, HOME LOAN, WORKING CAPITAL, REAL ESTATE FINANCING,.PROJECT LOAN, LOAN FOR PPP. INTERESTED AND SERIOUS CLIENT CONTACT ME FOR MORE INFORMATION: EMAIL: ddawn836 @gmail.com
10/03/20 by Richard Ken
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