We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 190,731 reviews.
Excellent service. Parcel collected on time and delivered next day. Thank you
13/10/10
No comment left by this customer.
13/10/10
Service was easy to use and well priced
13/10/10
No comment left by this customer.
13/10/10
Brilliant. Fast and cheap.
13/10/10
The parcel I sent to my daughter was broken on arrival, It is taking too much time to get compensation.
13/10/10
No comment left by this customer.
13/10/10
absolutly perfect!!!~ 10 out of 10
13/10/10
WE SEND CERAMIC TILES- WE PUT FRAGILE ON OUR ORDER- AND STILL WE ARE GETTING COMPLAINTS OF BROKEN TILES
13/10/10
Our Response: Unfortunately due to the fragile nature of ceramics, we do not cover them for damages. Parcels are sorted by automated machines at depots, so it's important that you check the prohibited items list that you agree to before checkout.
10/10!
13/10/10
Excellent on pick up & delivery times. Highly recommended. Thank you.
13/10/10
One of my orders was let down by City Link who claimed attempted delivery but hadn't. Delivery has been re-scheduled.
13/10/10
Fast reliable and most of all cheap delivery service, although the courier could Knock and wait instead of walking off in 10 seconds
13/10/10
Keep up the hard work - i am really happy with your service
13/10/10
No comment left by this customer.
13/10/10
excellent!!!
13/10/10
cheap and good, but site claims to accept American Express, but on checkout I was told that American Express was not accepted
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
Courier arrived earlier than preferred pick up time which was fine, freed me up for rest of day! Delivered next day as promised.
13/10/10
customer service great but collection was missed and not sure why?
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
Excellent service, courier arrived in the preferred time slot, will use again.
13/10/10
A+ Very easy to deal with and no problems what so ever!
13/10/10
No comment left by this customer.
13/10/10
No comment left by this customer.
13/10/10
Specific collection date is in an odd location - it should be around where the compensation part is as it is a variable like that
13/10/10
excellent service could not do any more to improve it many thanks
13/10/10
ive used use 4 times now all without problems and all delivered the next day
13/10/10
Great! :-)
13/10/10
i did seperate 2 orders both abroad & both were returned to me, & parcel monkey could not give a reason for either why they were returned
13/10/10
Exellent value - took the stress of finding a next day courier right out of my day!
13/10/10
No comment left by this customer.
13/10/10
This service is great for the heavy parcels, maybe you could look into also providing the same service for smaller weights of parcels?
13/10/10
