We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
very fast and flexible collection and delivery
14/05/12
very happy. recommended
14/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
13/05/12
No comment left by this customer.
13/05/12
No comment left by this customer.
13/05/12
Very good price and a collection service which is second to none! keep up the good work and you are much better than royal mail!
13/05/12
Excellent!! Will be using again
13/05/12
Very efficient, straightforward. A monkey really could use it. Well done.
13/05/12
No comment left by this customer.
13/05/12
No comment left by this customer.
13/05/12
excellent service
13/05/12
The Courier we used broke our Ceramic Sink into many small pieces and are not sure if the will pay insurance ????????
13/05/12
Our Response: Ceramic sinks are on our list of prohibited items.
Very fast service, excellent value, saved me a lot of time and fuel highly recommend thankyou.
13/05/12
No comment left by this customer.
13/05/12
No comment left by this customer.
13/05/12
ex
13/05/12
Very happy
13/05/12
No comment left by this customer.
13/05/12
Great Service. On-time as expected. Amazing...
13/05/12
valur for money and you did what it said on the tin
13/05/12
I paid for next day delivery last tuesday (it's now sunday) & you haven't delivered the package yet ! What about a refund ?
13/05/12
Our Response: Thank you for your feedback, we are investigating into your comments. A customer service representative will be updating you as soon as possible
alternate payment methods. Many shippers use paypal it is very convenient for us
13/05/12
Sorry but on this occasion I paid for next day delivery which didnt happen. Picked up Wednesday - delivered on Friday. These things happen.
13/05/12
Our Response: Thank you for your feedback, we are investigating into your comments . A member of our customer service team will be in touch shortly to inform you of their findings.
From start to finish, a lack of communication seemed to be the problem, after parcels were collected, had 3 further visits to collect parce
13/05/12
Dear sir, i am very disatisfied with you service !!! no card left at address saying pick up from post office ....VERY POOR SERVICE
13/05/12
Our Response: Thank you for your feedback, we are investigating into your comments . A member of our customer service team will be in touch shortly to inform you of their findings.
Excellent service again parcel monkey via city link thanks
13/05/12
No comment left by this customer.
13/05/12
Didnt The item I recieved was broken inside, It was INCUBATOR and it was working fine when it left one end and by the time it gt here broke
13/05/12
Our Response: Thank you for your feedback, as your item was broken a member of your customer service team will be in touch shortly, provide you on the next steps involved in trying to process a claim.
The Parcel Force man was ignorant ... but your part of the service was excellent
13/05/12
First of all the item was picked up on Wednesday instead of Tuesday and the item still has not been received by my customers
13/05/12
Our Response: Thank you for your feedback, we are looking into, why this order has not been delivered as of yet. A member of our customer service team will be in touch shortly, to inform you of their findings.
No comment left by this customer.
12/05/12
all ok
12/05/12
No comment left by this customer.
12/05/12
No comment left by this customer.
12/05/12
No comment left by this customer.
12/05/12
Good service ,easy to arrange . very satisfied
12/05/12
Can't fault the service at all. Stress free transactions at sensible pricing! Definatley recommend.
12/05/12
Thank you and it's great news that you will be recommending us.
Parcel collected and delivered as requested and recipient very pleased with the delivery.Problems previously but now back to form. Thank you
12/05/12
excellent service easy to use and very prompt
12/05/12
No comment left by this customer.
12/05/12
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