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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,899 reviews.
very happy very fast very happy
04/04/12
..
04/04/12
very easy service to use
04/04/12
No comment left by this customer.
04/04/12
Price increase disappointing but your system is always efficient & clear
04/04/12
Sorry but City Link have raised their costs for the first time in 3 years.
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
Parcel picked up before 9 and delivered next day by 11.30 by City Link, superb service for a reasonable price
04/04/12
best service i have ever used. highly reccommended. maybe a some info on moving larger parcels. ie , furniture etc.is there a service?
04/04/12
Please try our Nightfreight service for all your large items.
No more visits to the local Post Office when I have this high standard of service...I shall be back!
04/04/12
brilliant
04/04/12
Great service, collector very friendly.
04/04/12
Collected and delivered on time... Thank you..
04/04/12
came on the day specified. delivered in two days. tracked .signed for. perfect
04/04/12
Parcel was due to be picked up 30/03, wasn't picked up until 02/04. Delivery date was supposed to be 03/04...no show!!! Very poor service!
04/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
04/04/12
Item as arrived damaged
04/04/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
How about sending a txt when delivered
04/04/12
Very happy with service. Thank you.
04/04/12
At 155cm long your item is too big for City Link and ParcelForce.
Wasnt any option to choose but NIGHTFRIEGHT. As a result charge was high any service is not as good as before specially poortracking system
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
Fantastic, quick, efficient and good value for money
04/04/12
if my parcel has been delivered, as recipient has not responded, I was very happy with the deal from this end . Thanks
04/04/12
no problems at all good service
03/04/12
No comment left by this customer.
03/04/12
very good service for all of my packages
03/04/12
A time slot for pickup would help in 2-3 hour slots would be a great benefit to personal users, otherwise excellent.
03/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
The collection/delivery was easy to arrange, competitively priced and arrived as promised. I can't fault this service. Many thanks.
03/04/12
City link took 3 days to deliver as apparently they couldn't find the address!! Shame they don't use google as it clearly exists!!!
03/04/12
reliable service, one problem for customers is ,if you delete the order number the you only have city link ref which don't link
03/04/12
When ordering the parcel,I have mentioned that in the package will be "fragile objects",some of them broke due to the handling process.Shame
03/04/12
Our Response: Couriers do try and protect goods but despite this damages can happen in transit. On behalf of the courier concerned sorry.
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
first rate nothing could be improved thanks
03/04/12
No comment left by this customer.
03/04/12
Really happy with your service. Straightforward and easy to use website, and great prices. Better prices than Parcels2go!!
03/04/12
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