We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
I really can't fault the service picked up one day and delivered the next my customer was very pleased as I was first class & good value
14/05/12
If you fail to collect you should you should compensate or offer the shipping for free!
14/05/12
Our Response: Ok but we will have to double our price first!!
Discount for volume sellers would help please
14/05/12
Collection was booked on the 7th for collection on the 8th. pick up was a day later the 9th and tracking is stuck on the collection depot.
14/05/12
No comment left by this customer.
14/05/12
item picked up and delivered without issue. great service.
14/05/12
I have not received my parcel booked 9 days ago before I left to work abroad. Returned to no parcel and not even an email explaining why.
14/05/12
Our Response: The item in question shows delivered and signed for on 08.05.12 at 14:24.
collection and delivery speedy and efficient will certainly be using parcel monkey from now on!!!
14/05/12
Our Response: So it should have been 5 stars then....lol. Seriously thanks very much.
Put a note on the info for the driver asking for pm collection as my customer not there in the morning. This was ignored/not seen.
14/05/12
No comment left by this customer.
14/05/12
top service as all aways
14/05/12
Quality service.
14/05/12
Collected when they said and delivered next day, very good service.
14/05/12
Two hour slots when an item will be collected
14/05/12
Parcel arrived at destination safely and quickly but had problems with pick up as driver couldn't scan label and had to get another one done
14/05/12
fast delivery, great service, thank you
14/05/12
No comment left by this customer.
14/05/12
Great price, fantastic service will be using again
14/05/12
Failed to collect on the day, but came next day
14/05/12
you are the only courier service i trust and whenever i can i pass your details on, thanks you and keep it up
14/05/12
Thank you and it's great news that you have been recommending us.
No comment left by this customer.
14/05/12
would be better to have am/pm slots for collection
14/05/12
We agree with you but we can only offer what the couriers say they can manage at the moment and that's an "any time" collection window.
quick and easy service
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
Easy to arrange and collected on time
14/05/12
Excellent service, cheapest delivery A +
14/05/12
No comment left by this customer.
14/05/12
excellent! will use again! thanks very much
14/05/12
No comment left by this customer.
14/05/12
Very good service.
14/05/12
Not really parcel monkey's fault, but my parcel still hasn't arrived. Courier cross labelled it and it's a nightmare tracking it down. Sha
14/05/12
Very pleased with your service, have used you on many occassions,
14/05/12
That's great and thanks very much for the repeat business.
No comment left by this customer.
14/05/12
Excellent service, picked nice and early on date arranged and delivered following day as planned, thanks
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
great service.
14/05/12
No comment left by this customer.
14/05/12
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