We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
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14/05/12
I paid for next day delivery but did not receive the parcel until the day after.
14/05/12
brillaint
14/05/12
The service was cheap and accurate and de delivery came on time. Thanks to parcel monkey.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
great service
14/05/12
No comment left by this customer.
14/05/12
very efficient from collection to delivery
14/05/12
Parcel was damaged during transportation.
14/05/12
Our Response: Sorry to read that your item was damaged in transit. Please contact our support team who will help you make a claim.
alwasys there when needed on time every time thanks to all the staff
14/05/12
very good service and reliable will use again thank you
14/05/12
Service greatly improved on last time.6 parcels were picked up and all delivered the next day.Hope this continues.
14/05/12
We always hope for 100% success rates but can't control the actions of an individual courier driver or the problems they may face.
All as expected. satisfied customer
14/05/12
No comment left by this customer.
14/05/12
sorry the service was excellent and no problems at all i mixed you up with another company i used recently sorry again.
14/05/12
Our Response: No problem and thanks for the explanation.
Same level of consistently good service all the way through.thank you.
14/05/12
always come through for us,trust them 100%
14/05/12
Thank you.
perfect thanks
14/05/12
SATURDAY DELIVERIES AT NO EXTRA COST. If you really want to be way in front, go 7 day regular delivery
14/05/12
We would love to offer this service for less but are controlled by our base costs that are set by the couriers.
Fair prices with quick delivery, bit awkward trying to send the label to the sender via email, driver was well presented and polite.
14/05/12
Very easy to use, quick and efficient pick up and delivery. Very, very impressed!
14/05/12
fantastic service will definately be using again
14/05/12
Great efficient service as always
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
Nothing much to add, quite honestly! All went very smoothly.
14/05/12
No comment left by this customer.
14/05/12
Efficient service as always!
14/05/12
Great service, very satisfied. I had read a lot of negative reports about PM on the net and I'm glad I decided to use you regardless!
14/05/12
We handle thousands of orders a day and when things go wrong people rightly complain and it's human nature that these isolated cases are the ones we remember.
No comment left by this customer.
14/05/12
Take same day collection orders with say a 2PM cut off.
14/05/12
City Link removed the same day collection service in October 2011. Let's hope they bring it back soon!!
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
good value easy to use service
14/05/12
No comment left by this customer.
14/05/12
Very pleasant collection driver,delivered ontime.
14/05/12
No comment left by this customer.
14/05/12
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