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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,997 reviews.
Easy transaction, picked up from home and delivered with no hassles, thank you
14/06/12
No comment left by this customer.
14/06/12
paid for next day delivery took 4 days finally could t track the parcel via Courier but delivered after 4 days
14/06/12
They do just what they
14/06/12
i payed for next day delivery and item wasnt at address till 5 days later....
14/06/12
good and cheap cheeers.
14/06/12
Great service, first time used, deffo will be back! Thanks Parcel Monkey!
14/06/12
Thank's very much for making your first booking with us.
I entered my mobile phone for use by the courier on delivery - he said he didn't have it! If you could ensure phone numbers are passed on!
14/06/12
They are but we cannot guarantee the courier drivers will use them unfortunately.
VERY GOOD
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
Night freight failed to pick up on day booked despite booking 2days in advance. Customer not happy.
14/06/12
This is the third time I've used Parcel Monkey, and still very happy with them, perfect!!
14/06/12
Fantastic news!!
All good, delivered on time as always.
14/06/12
No comment left by this customer.
14/06/12
Very pleasant to deal with - Prompt pickup and delivery - Thanks.
14/06/12
The service was very efficient and easy to use. Would definitely recommend to a friend
14/06/12
Thanks very much and it's great news that you will be recommending us.
Very easy.
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
Make sure your drivers know / have geographical knowledge or devices
14/06/12
Our Response: Not sure what you are referring too? Your item was collected on Monday June 11th and delivered inside 24 hours!!
very happy with price delivery time,great cheers
14/06/12
Contents completely smashed on arrival in the states even though I'd carefully bubblewrapped them. Has somebody played football with them?
14/06/12
i have use now about 4 times, my parcel gets there better than parcel force, which i wont use, and undamaged!! so well done city link.
14/06/12
Glad you have found us and thank you very much.
No comment left by this customer.
14/06/12
I would be nice to be able to schedule the pickup on the same day as ordering (if before 1400 say) but otherwise great service
14/06/12
City Link stopped this option back in October. Let's hope they decided to bring it back soon!!
Drivers are always courteous and very helpful.
14/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
great service,turned up to collect at 09-30 which was a pleasant suprice,would definately use again thank you.
14/06/12
Thank you very much.
No comment left by this customer.
14/06/12
All ok thankyou
14/06/12
What more can I say? Your a parcels intermediate, booking parcels, you do it well.
14/06/12
Courier did not deliver on time, they have not replied to my complaint despite saying they reply within 12hrs
13/06/12
Our Response: Your item was collected on Friday June 8th and delivered on Monday June 11th.
No comment left by this customer.
13/06/12
City Link reliable as ever, thanks!!!
13/06/12
Nightfreight damaged the goods after they were properly packaged and labeled 'fragile'.
13/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
excellent
13/06/12
Good service received.
13/06/12
good service at a good price. Can collection time be advised eg by text message 1 hour before? or a 2 hour colection slot by email?
13/06/12
We hope to bring these kind of features to some of our products very soon.
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